01/11/2021
Due to the decision to stop investigating complaints about the NHS and subsequent delays how many complainants have died whilst waiting for their complaint to be investigated?* How many of the deaths were suicide?
Request: 1. How many complaints involving eating disorders have been brought for investigation, since inception of such data recording, and to date. 2. How many complaints have been brought for investigation, following deaths due to eating disorders and associated mortality. 3. How many complaints involving eating disorders, have been upheld by the Ombudsman. 4. How many NHS eating disorder service providers have been recorded as having failed patients with eating disorders. 5. How many private eating disorder service providers have been recorded as having failed patients with eating disorders. 6. How many complaints have been brought for investigation, involving 'deep brain stimulation' in Anorexia Nervosa.
I note from your most recently published report (2019-20) that the PHSO closed 93% of cases within 52 weeks. 1. I would like to know how many cases - both as numbers and as percentages of the total - were not resolved within 52 weeks for the three most recent years for which reports have been published. 2. I would also like to know any data around the longest period of time that a complaint has taken to resolve in any of those years? 3. and whether you have released this information publicly?
1) From 2013, what percentage of cases which feature 'emotional distress' (term used by the PHSO's financial compensation scale) have been accepted for investigation. What percentage of these cases have been: a) Upheld b) Partially upheld c) Not upheld
What MPs have made referrals to the PHSO since the last generation election and on what subjects?
You requested the following information: ‘1, In the last five years how many formal complaints have been raised with the PHSO against any Health Trust or Body. 2, In the last five years how many complaints have been upheld in the complainants favour and/or against any Health Trust or Body. 3, In the last five years how many Health Trusts or bodies have faced any sanction, or any significant action against taken against them, and what this was. 4, In the last five years specifically how many complaints have been raised against any department in Basildon Hospital and what was the outcome.’
You have asked for the following email addresses: 1. The Director of Investigations and Quality 2. The Director of Operations 3. The Data Protection Team.
Please disclose, preferably by PDF, the complaints since the start of last year by constituents of government ministers against the minister's own department* by disclosing the date of the complaint* the name of the government department* and if possible a summary of the complaint
With regard to the reference link titled 'Legal Advice' returned in response to the recent review of FOI 125 from Redacted , could I please have information that explains the management systems which ensure the guidance provided in that section of the document is followed by case workers and their managers and the measures of performance which provide assurance to the ombudsman that professional legal advice is obtained by case workers and their managers when cases make reference to statutory regulations.
"Metropolitan Police Officers who has reached the age of 60 years + and who has requested to work beyond this age but has been refused and also the rank and reason for refusal in the year 2020 and 2021.*
1) Please advise what technologies (including version) you use for: HR, Payroll, L&D, Finance, Procurment, Contact Centre. 2) Please advise if any of the following services are outsourced to third parties, and if so, when does the contract end? HR, Payroll, L&D, Finance, Procurment, Contact Centre
You requested the following information: ‘I would be grateful if you would provide by email the following information: 1. The process and procedures used by the PHSO to progress a complaint that has been received from a member of the general public for investigation. 2. The process and procedures used by the PHSO to progress an 'Appeal' against a decision made by a Case Officer, including details on who should undertake the Appeal, their independence in relation to the original decision and the normal time scale involved. 3. The process and procedures used by the PHSO to progress a Service Complaint, where the manner in which a decision is made fails to comply with the standards specified by the PHSO, for example within the published Charter. 4. Information on the total number of cases received by the PHSO in the 2019-20 period amd the number of cases upheld, either partially or in their entirety. 5. Information on the total number of cases 'Appealed' in the 2019-20 period and the number of cases upheld, either partially or in their entirety. 6. Information on the total number of of Service Complaints received in the 2019-20 period and the number of cases upheld, either partially or in their entirety.’
I am in the process of making a formal complaint about the office of the public guardian and would like information on all cases involving the public guardian in the last 13 years. I understand that you intend to make these available on your website in the future but I should like to read them now. … I should also like you to answer a supplementary question. You say on your website that many complaints do not reach you because they have to go through an MP. I don't understand what you mean by that. Is it that MPs simply neglect their duties in this respect or that they positively decide not to send complaints on to you?”
“Would you please provide the regulation(s) which specify the referral process, restrictions and standard referral procedure exemptions, Also please treat this email as an FOI request for details of the number and referral source of all Ombudsman Investigations that were not referred by a MP?”
"1. I am requesting a link to the most recent board meeting minutes.* 2. I am requesting information regarding the number of board meetings carried out in 2020.* 3. I am requesting information regarding the number of board meetings planned for 2021.* 4. I am requesting information on how long it takes PHSO to sign off and publish board meeting minutes.* 5. I am requesting that PHSO prioritise the way in which board meeting minutes are published on their website in order to ensure transparency in the future. "
I have been informed by ICO that it is standard practice for PHSO to release their report on complaints about UK Government departments at the same time as the annual PACAC review. The 2019/20 PACAC review was held in November 2020. No specific mention was made at that review on the issue of complaints handled about Government departments. Can PHSO confirm; 1. That the data report concerning complaints made about Government departments was provided to PACAC in time for the annual scrutiny meeting in November 2020? 2. That this report was subsequently made available to the public on the PHSO website? Please provide a link to this report for the year 2019/20 as it is not possible to find it on your website.
1. What performance targets are given to caseworkers/investigators in respect to the handling of and/or closing of complaints allocated to them? 2. What incentives are given to caseworkers/investigators in respect to the handling of and/or closing of complaints allocated to them?
29/10/2021
The details we require are: • Suppliers who applied for inclusion on the contract and were successful & not successful at the ITT stage • Actual spend on this contract, from the start of the contract to the current date • Who is the senior officer (outside of procurement) responsible for this contract?”
Dear Public Health Ombudsman Your first principal is listed as’ getting it right’. This seems a given for a body overseeing fairness. It is not a difficult principal to understand. Please inform me how the recent appointment of Rebecca Hilsenrath is ’right’, given that she has very recently resigned from three high profile public roles? The resignations follow publication of her travel from Hertfordshire to Wales and subsequent movements during two government lockdowns. These actions broke lockdown rules of which she apparently was not aware. How can this behaviour adhere to your principals?
Please provide the following details of any and all gifts and/or hospitality provided by the cybersecurity company Darktrace (also known as Darktrace Limited, Darktrace Holdings and Darktrace Plc): -- The monetary value;* -- The description;* -- The date;* -- The unit, office or department in which the recipients of the gifts/hospitality worked;* -- Whether the gifts/hospitality were accepted, rejected, or otherwise donated;* Please provide this information for any gifts/hospitality received from June 2013 onwards inclusive in the form of an itemised list for each instance of a gift and/or hospitality. Please also disclose whether you were using Darktrace's services in May 2017.* Please provide the most up-to-date information as of the date this request is fulfilled in electronic (soft copy) form. If it is not possible to fulfil this request due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request. If you can identify any other ways that my request could be refined I would be grateful for any further advice and assistance.