29/10/2021
Justin Madders MP, Shadow Minister for Health and Care has asked the Cabinet Office another question regarding the delay in assigning caseworkers and completing investigations. Allocation of a complaint has gone up from 29 days to 74 days and the average time from allocation to completion is now 152 days. The response is always that as an independent body the Ombudsman will respond directly to Mr Madders. These responses, unlike the questions are not put in the public domain yet they are of great public interest. I am making a request for the release of all correspondence between PHSO and Justin Madders over the last 12 months.
Your request: ‘I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented. If so, please find enclosed a Freedom of Information request regarding this matter. If it has yet to be concluded do you happen to know when would be best to submit my request again? 1] Please state the effective date (day, month and year) of your organisation’s 2021 pay review. 2] If the 2021 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2021 pay review. 4] Please state the total number of employees covered by the 2021 pay review. 5] Please provide a copy of your 2021 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult (aged 18 and over) employee as a result of the latest pay review, excluding the effect of any incremental progression, merit pay or bonuses. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rises (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the range of increases and whether or not the awards are consolidated. 8] If any employees were eligible for individual performance-related payments or bonuses over and above the general pay rise please state the range of increases (either as a percentage of their base salary or a cash amount as applicable), whether or not they were consolidated into basic pay and please state the overall % of the paybill allocated to fund these awards. 9] Please state the
The request: 1. How many complaints has the Parliamentary Ombudsman received for investigation each year in the last 10 years? 2. How many complaints have been investigated by the Parliamentary Ombudsman each year? 3. How many complaints were rejected for investigation by the Parliamentary Ombudsman each year because they were claimed to be too old? 4. How many complaints rejected each year involved the death or serious injury of the patient?
28/10/2021
This is a request under the Freedom of Information Act 2000 (FOIA). Please provide any information that you hold answering to any of the following descriptions: 1. Any application you made in 2019 or 2020 to be a "Stonewall Diversity Champion" or to be included on Stonewall's "Workplace Equality Index," including any attachments or appendices to those applications. Please redact personal details if necessary.
Please provide full details of/copies of any documents relating to the following question, Under what circumstances can PHSO lawfully rescind/change a final Decision Form, and/or anything written therein?
Please provide details of the circumstances under which a CCG could lawfully make a referral, as stated below. I am aware the NHSE policy states, "NHS England can also refer a complaint to the Parliamentary Health Service Ombudsman for a final decision.", however, this doesn't include CCGs. In light of our inability to resolve your complaints locally, please note that the CCG is currently considering making a direct referral to the Parliamentary and Health Service Ombudsman in relation to your case.
Under the FOI Act please disclose how many people with a healthcare worker qualification and experience of providing direct healthcare to patients (e.g. doctor or nurse, not manager) have been employed as a non-executive director on your board, and when was the last time a healthcare worker sat on your board as a non-executive director. Please also disclose if your stated regard for transparency allows people using your service to complain to be given the name, work location and qualification details of those clinicians providing expert review for their case (i.e. reading their confidential medical information). Please advise me of the number / proportion of service users who have been provided with such information about their clinician expert reviewer. I do not give my permission for my name to be made public (outside of PHSO) in association with these requests. Please confirm that is the case.
Thank you for the information. I have just one simple query relating to the salary. 'Grade/ Salary-Grade G Assistant Director plus additional 10% as operational deputy' I can find nothing on your website to explain what 'Grade/Salary-Grade G' means: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/our-broad-pay-ranges Information on salaries is provided on salary scales 2-8 and (i) executive directors (ii) directors and (iii) lead clinicians and clinical advisors. The executive director's salary scale, for example, ranges from £68,817 – £298,562. What exactly does 'Grade/Salary-Grade G' mean?
1. Please provide (i) the number of applications you received for the post (ii) the number of candidates shortlisted (iii) the number of candidates interviewed. 2. For each part of 1. please specify the numbers in relation to internal candidates. 3. Please disclose the amount paid to the recruitment agency Hays (and any other recruitment agencies, if applicable) in respect of filling the post.”
I would like the University of Manchester to reveal details about the research misconduct investigation steps and details about a case I filed against a University staff member as I have strong suspicious that the University doesn't follow the investigation procedure properly and I have evidence to support my suspicion. I have requested this to University higher officials but in return I was threatened by the University legal team.
27/10/2021
I see from your table 'Complaints about the NHS in England 2020/21' that only 3 complaints* were resolved with the agreement of the complainant after detailed investigation: 'Detailed investigations resolved with the agreement of the complainant' * column J row 2912 https://www.ombudsman.org.uk/publications/complaints-parliamentary-and-health-service-ombudsman-2019-20-and-2020-21 1. How many complainants do the 471 complaints you 'accepted for detailed investigation' relate to? 2. Please provide the number of these complainants who were: i. offered mediation; ii. offered mediation and accepted it; and iii. Offered mediation and refused it. 3. Please also provide the number of these complainants who accepted mediation but did not accept the outcome of the mediation. 4. Please provide all recorded information explaining your rationale for offering mediation to complainants whose complaints have been 'accepted for detailed investigation'.
Your request: Dear Parliamentary and Health Service Ombudsman, 1. Please provide a copy of your 2018 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 2. Please provide a copy of your 2019 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 3. Please provide a copy of your 2020 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour and d) the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses. 4. Please provide a copy of your 2021 Complaint Policy that defines a) unreasonable, b) unacceptable and c) persistent complainer behaviour d) and the steps PHSO takes to address this behaviour before a decision is made to take the stance of no further Organisational responses.
22/10/2021
“How many MP's have referred complaints to PHSO from persons other than their own constituents and do you have a list of any such members? I make this as a appropriate request under The Freedom of Information Act. PHSO have twenty days to issue a response. In the email .................................... refers to "strict parliamentary protocol that Members of Parliament do not seek to intervene in matters raised by the constituents of other Members, which is a long-standing custom of the House of Commons", he does not refer to the legislation from which the Ombudsman draws his powers. The powers are what exactly? Do you have a copy of such and how do you believe that these powers (which I assume are enacted in law) override the Parliamentary convention to which every MP I have written to has referred? The response provided on 15.9.21 is wholly inadequate in relation to all of the issues I have raised.”
I wish to make a Freedom of Information request. I wish to know how many Subject Access Requests the PHSO has received during the pandemic - let's say from the beginning of March, 2020.
14/10/2021
I would be grateful if you could send me a summary of all FOI requests made to the PHSO during 2020 and 2021
13/10/2021
internal reviews - where would I find data on how many such requests the PHSO receives, and their outcomes?
08/10/2021
Is it correct that all case file documents( paper and electronic) are retained for two years after a case has closed. At two years the file is destroyed with the exception of final investigation reports and limited case clata.HiVVA criteria e.g when the patient has had an unsafe discharge.Systernatic strategic cases are archived. .1 requested all the information PHSO used on my case which was case reference number HS-203512 and I received it..This information was about to be destroyed.lf so would PHSO only have access to limited material at this point in time or was the file destroyed.
Could I please have information on Mid Essex CCG. Can you please tell over the last 10 years the complaint you have received for this NHS organisation and the outcomes.
Please could you provide the following information. For each year from 2016 to 2020, please provide the number of complaints received about the NHS that have been refused an investigation, or told that an investigation was not possible because of the existence of a perceived ‘Alternative Legal Remedy’ in the form of a) A potential clinical negligence claim b) An ongoing clinical negligence claim c) A past clinical negligence claim Please include cases where this was the advice on your helpline as well as cases received in writing.’ https://phso.houseonthehill.com/supisacs.dll#tab4
names of our Managing Directors, their email addresses and their written address.