04/11/2021
‘Please grant if you may a search in all data entry it : Detail redacted Please inform me where a record is now filename so.’
“I'm requesting the latest wating times and list and information from 2021 to 2022 from the laurels gender clinic in exiter Devon under the freedom of information act 2018 as set by law”
The amount of parent/s accused of FII and/or Complex Presentations that have had a child under ( name redacted ) during 2011-2018 whilst working at GOSH Gastroenterology? The ratio of diagnosis of children of ADHD by ( name redacted ) of Thurrock compared to paediatric colleagues of Thurrock between 2011-2021? How many parents alleged to have/show FII and/or Complex Presentation by ( name redacted ) of Thurrock between 2011-2021?
1. How many misconduct complaints & General other complaints have been recorded against doctors (details redacted) and (details redacted) by persons other than yourself. 2. What was the nature of the complaints against (details redacted) and (details redacted) 3. What complaints have been upheld against (details redacted) and (details redacted)
I would like to make an FOI request for all information held by the Local Government& Social Care Ombudsman, case number 21 004 019. I would like to see all correspondence, telephone records, documents, pictures, notes and anything connected with the case.
What quality control procedures are in place to prevent errors of fact being included in such review reports, which are especially necessary given that this review was the final stage in the process with no further recourse to investigation and our request for a conversation about it was refused.
You have requested the following information: ‘For the last 10 years please could you advise: The number of complaints you have received relating to the NHS Cervical Screening programme. If the complaints were not upheld, upheld, or partly upheld The number of complaints relating to consent to Cervical Screening were received. If the complaints were not upheld, upheld, or partly upheld’
03/11/2021
“I ask that you now supply all the information requested in the letter with specific regard to: 1. What process of investigation does PHSO take when a member of the public makes a formal complaint concerning the actions or conduct of PHSO staff 2. How does PHSO ensure the real substance of a complaint against a body in jurisdiction is not improperly scoped out or altered, bearing in mind PHSO have altered public questions raised in open meetings 3. Why has publication of the PHSO Board Meeting Minutes held since March 2021 been delayed, contrary to the assurance given to PACAC by the Ombudsman on 5th February 2019 4. Board minutes indicate complaints falling within Tier 1 and 2 of PHSO severity of injustice scale will no longer be investigated. How does PHSO determine the appropriate scale of injustice before commencing an investigation to ascertain severity.”
Please, is it possible for PHSO to pull together the following data from its records and systems: 1, the number of compensation payments recommended by PHSO as per the value of compensation, i.e. the number of instances in which compensation recommended was within the following bands: £0-£5k, £5k-£10k, £10k, £10k-£20k, £20k-£30k, £30k-£40k and so on until the highest relevant band of compensation payments (I know PHSO has recommended payments of around £250k in some continuing healthcare complaints).
Number of contacts to the PHSO for the annual years 17/18, 19/20 and 20/2
As a FOI request can you please answer the following questions. This may need input from your DPO where possibly appropriate. I note your public DPO/FOI emails all end in .org.uk can you advise if all staff email addresses within your Ombudsman organisation all use the same email domain/addresses and this is as per your website domain ? Have any of you Ombudsman ever used a alternative in your lifetime organisations existence ? Have you ever used a .gov email or ‘Gov’ anywhere in your domain or email addresses as a public Ombudsman Service at any time? If not can you explain why ? And would that be as it would be contradictory as a independent and impartial body separate from your devolved (& U.K. where applicable) governments?
01/11/2021
I note that the Parliamentary Ombudsman has a list of organisations that complaints can be received about, and another list of organisations that cannot be complained about to the PHSO. The lists are incomplete versus the term of specification government or public bodies. This incompleteness is a non-conformity with ISO27001 where the duty is to provide explicit, documented, and up to date clarity in relation to legal requirements and obligations. What is the legal specification of the PHSO's jurisdiction for the purposes of complaint to this office? I am aware that my complaints are to be represented by my MP.
I am writing to request the Parliamentary Health and Service Ombudsman's former Clinical Standard which was in existence during 2012. I would like to receive this information by email.
Your request: We write to make a Freedom of Information Request for the following: 1. Number of complaints made to the Ombudsman between 2018 and 2020 in respect of East Suffolk & North Essex NHSFT specifically about the orthopaedic department. 2. Number of complaints made to the Ombudsman between 2010 and 2018 in respect of Colchester Hospital University NHS Foundation Trust specifically about the orthopaedic department. 3. Details of the complaints to include the complaints made and the responses provided. The request is made pursuant to Freedom of Information Act 2000 and look forward to receiving the same by electronic format.
‘Dear Parliamentary and Health Service Ombudsman, I asked if any complaints had been made about Cygnet hospital, lansdowne Rd.,Coventry. Specifically Dunmore ward, PICU, Cygnet hospital. I am still waiting for a reply from yourselves. Thankyou’ ‘from April 2017 to November 2017.’
Under the provisions of the Freedom of Information Act 2000, I am writing to request PHSO's Review and Feedback Team Supervision Model and Delegation Scheme
“1/ I would like to obtain all information and decisions held regarding a review carried out regarding the decision of the PHSO caseworker not to pursue my complaint against the NHS. I am making this request as I queried the clinical advise during the investigation and review but was informed that i was not able to query the advice despite the advice being incorrect in my opinion. 2/. Please advise the name of the clinical advisor and their GMC number and how long they spent working on the clinical advise regarding my complaint. 3/ How long has the advisor been employed by the PHSO and are they still employed as an advisor. 4/ How many if any complaints have been made against this particular advisor regarding their advice and number of reviews carried out regarding their advice.” Please accept my apologies for the delay in responding to your request. This is a breach of Section 10(1) of the Freedom of Information Act 2000, which states that requests should be responded to no later than the twentieth working day following receipt of a request.
“1. Please can you provide the number of cases in financial years 2019 April /2021 March where there is on outcome only by organisation name. 2. Also, specify how many were upheld and how many were not upheld.”
1. “The number of complaints received by the PHSO in relation to UK gynaecology services in the past five years (including access, wait times, treatment etc.). 2. The number of complaints received by the PHSO specifically in relation to Endometriosis (including access to services and treatment offered) in the past five years. 3. The total number of complaints received by the PHSO in the past five years?”
“Given the stated aspiration to achieve supportive transparency, could you please provide me with the following data analysed between Parliamentary and Health Service issues: a) Total number of complaints received by the PHSO each calendar year between 2000 and 2020 inclusive; b) The number of complaints in each year that were not upheld; and c) An analysis of the main reasons for these complaints not being upheld (I.e. as reported in b) above) in each year.” You later requested. “However, given this delay I am taking the opportunity to add to the details requested below by asking for the following basis information relating to the Review and Feedback Team’s workload: 1. Total number of cases in hand and still to be reviewed; 2. Age analysis of outstanding cases – measured from the date submitted by the complainant (I.e. < 3 months, 3 -> 6 months, 6 -> 12 months, 1 -> 2 years, 2 -> 3 years, 4 + years); 3. Number of requests received each year between 2000 and 2020; 4. Average time taken to complete review of cases in each year between 2000 and 2020.”