28/04/2023
Everything is in relation to the last 5 years. 1 how many individual funding requests complaints received. 2 how many were In regards to plastic surgery request 3 how many funding requests were on the grounds of Exceptional circumstances. From the above how many of these complaints were upheld. Please advise on complaints for breast ehanment or rudution a again advise total upheld and what ground. Did receive a camplaint about a thigh lift operation I on both criteria again figures please. Any complaints ref thigh surgery. On the grounds of physical or severe mental distress.
25/04/2023
Under the Freedom of Information Act, I would like to request the following information: • The duration of time the Food Standards Agency have been utilising cloud infrastructure. • The criteria used to choose a cloud provider. • The percentage of infrastructures in the Food Standards Agency employing cloud services. • The supplier of cloud infrastructures used by the Food Standards Agency. (AWS/Oracle/Azure etc.) • Case studies highlighting the successful implementation of the 'Cloud-first' strategy. • The uptime of the Food Standards Agency cloud infrastructure. • The annual budget over the last five years for IT-managed services • Please provide the percentage spent on cloud-managed services
24/04/2023
1. How many SARs (not other types of data protection requests) have been made to the council in the last 12 months? 2. How many SAR requests have gone over a deadline (either the standard 30 day allocation or the extended 90 day allocation for more complicated responses)? 3. How many staff are usually contacted to provide data to contribute to the request? 4. On average how many hours are spent dealing with a SAR? 5. Do you have any software to assist with SAR production and if so, which? 6. Who has budget responsibility over the costs & resources required to respond to the SARs? Please provide Name: Title: Direct Email: Direct Phone Number: 7. How many employee SARs have you received in the last 12 months and how many went over the deadline (either the standard 30 day or 90 extended)?
19/04/2023
1. Please provide the names of all MPs who made referrals in 2022/23 and the number of referrals each made. I would like the names in alphabetical order, just like you provided for 2019/20 and 2020/21: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_mp-5Freferrals-5F201920-5Fand-5F2022021-23comment-2D107033&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=PAyKoiRBgu8J5VaZDVuz0fqQXJ4_Eibmask0wFqTZ1o&s=up7kGcCQ1YqbzESYnkVhyA771tRLPMTvheo8_jWnoVc&e= 2. Please provide the total number of MPs who made referrals. 3. Please provide the number of MPs who referred (i) one (ii) two ((iii) three and (iv) four complaints. 4. Please provide the total number of referrals MPs made in 2022/23.
‘ has the surgery every been notified of a complaint registered with the Ombudsman’? Castlegate & Derwent Surgery Cockermouth Health centre Isle Road Cockermouth Cumbria CA13 9HT
18/04/2023
Please supply a copy of your acceptable behaviour commitment and unacceptable behaviour policy as it is incorrect on your website.
17/04/2023
Please provide me with the following information under FOIA 2000: 1)Full name and position of your superior and the CEO and Director of PHSO 2)PHSO full complaint procedure.
14/04/2023
Hi I am currently appealing to the local authority regarding chc funding for my husband who has early onset BVFTD a very rare dementia. I have read a summary of this case and scoured the internet for a full copy of the case but it is no where on line. is it possible someone could either send me a hard copy of this case or email would be fine. I want to cross check how close my case of my husbands is to the Pointon case. My belief is we are very similar, yet {redacted} has not been given any care apart from night care which currently i do not need. i need respite and sitting services. All the personal care I can do myself. at the moment. Obviously with time {redacted} will require a care home and so making sure chc is in place when that time comes is important. anyway if possible could i have a copy of the case was either Cambridge or Leeds I think
Please consider this a formal Freedom of Information request. Please provide a copy of any and all information and guidance in relation to the PHSO's reconsideration of its own decisions. Including, but not limited to, information to the public, and information and guidance to caseworkers and managers.
13/04/2023
My requests are based on something contained in the following report: Public Administration and Constitutional Affairs Committee Parliamentary and Health Service Ombudsman Scrutiny 2021–22 Sixth Report of Session 2022–23 31 March 2023 https://urldefense.proofpoint.com/v2/url?u=https-3A__committees.parliament.uk_publications_34659_documents_190769_default_&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=2mzlLRhULLg2Eit0Mn5VBOuMDkovIyPVELaogifsbRc&s=1BBclqoplByuiE10-Dym2ra3EHMXZ6iDoa1CKnN-c20&e= '51. The organisation’s diversity statistics are broadly consistent with the figures from 2020–21, and in line with or more diverse than the overall population benchmarks. For example, female representation of all employees remained at 59%, above the 51% population benchmark. Furthermore, 75% of senior managers are female. Asian, Black, Mixed Ethnicity and Other Ethnic Group representation rose to 17%, three percentage points greater than both last year’s statistics and the population benchmark, although there is no breakdown by grade.' 1. Please provide the number of 'senior managers' you have. 2. Please specify the number who are (i) male and (ii) female. 3. Please break down the number of (i) male and (ii) female senior managers by ethnicity.
11/04/2023
The Ombudsman is currently working under a restricted service where complaint assessments are concerned. Why is this? Has the PHSO been advised by Government to restrict its service provision so that complaints which might previously have been taken on, are now excluded? If the answer to this question is 'yes' please provide dates and details of discussions involved.
06/04/2023
I would be grateful if you could provide me with details of all cases about the CPS and their outcome dealt with by the PHSO in the 2022 – 2023 financial year.
Will you please let me know how many complaints about the service provided by the Care Quality Commission you have received over the past 5 years and how many have been upheld. Will you please provide details of those that were upheld.
04/04/2023
Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). Number of contacts to the PHSO for the annual years 19/20, 20/21, 21/22, 22/23 Number of investigations taken up by the PHSO for the annual years 19/20, 20/21, 21/22, 22/23 Upheld PHSO cases, broken down into fully or partially upheld for the annual years 19/20, 20/21, 21/22, 22/23
I am getting in touch to ask for an updated response to my previous question (below). The Planning Inspectorate are publishing our Annual Report and would like to include the number of complaints investigated by the PHSO about the Planning Inspectorate for the year 2022/23, and the number of those that were upheld. Angharad Jackson kindly provided me with the data up 15 Feb 2023 but noted that this could be subject to change due to the remainder of the year and data cleansing. If this will be publicly available from next week, I would be very grateful if you could direct me to where I might be able to find this. Alternatively, if you are able to confirm this information by email, that would be much appreciated.
Women’s pensions for 1950s born women You say in your online report as follows: When will the investigation finish? We aim to conclude the full investigation within the first three months of 2023. Please advise why the findings have not been published and how many enquirers you received to date on this topic ?
03/04/2023
Please can you let me know how many staff submitted an application for flexible working at PHSO between April 2022 and todays date- 24 March 2023. Can you also detail how many were successful and how many were rejected.
The Ombudsman was in Stockton-on-Tees on the 20th and 21st of March for the first of a series of regional roadshows: https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-lends-ear-stockton 1. Please provide the dates and locations of all other planned roadshows. The news includes: 'PHSO will hold a free advice clinic for members of the public on Tuesday 21 March at Citizens Advice. The Ombudsman's caseworkers will be on hand to help anyone who has had issues when using a public service or the NHS. They'll talk through the process for complaints and the options available to people who want to complain.' 2. Please provide any reliable estimate you have of how many members of the public attended the free advice clinic. 3. Please provide the number of caseworkers who were on hand to help. 4. Please provide the number of people the caseworkers helped and brief details of how they helped.
31/03/2023
I wish to submit a request for information under the Freedom of Information Act. The information can be provided to me via email using the details provided. The information required is as follows: Annual figures for the period 2015 – 2022 for the number of cases handled by the Parliamentary and Health Service Ombudsman which involve cases where Continuing Health Care Funding has been withdrawn for a person suffering from Alzheimer disease or dementia. This information should include the percentage values for these cases where the complaint was upheld.
1. Copy of our inclusion policy 2. How many of our officers have received the Oliver McGowan mandatory training. 3. Number of staff who have had disability training 4. Same question Equity training 5. Equality training 6. Inclusion training 7. Human Rights training 8. Diversity training 9. Mental Health Training 10. Trauma Training 11. Physical Disability training 12. Training in relation Acquired Brain Injuries 13. How many staff are working from home 14. Salary of staff from top to bottom. 15. How many of our staff are disabled, including and broken down into the following 16. Neuro disability, 17. learning disabilities. 18. % Staff with protected characteristics 19. % Of staff identified LBGTQI 20. Do we have a disability disclosure scheme. 21. Reasonable adjustments policy 22. Funding, where does our funding 23. Co-production, who evaluates your service. 24. In the last 2 years, there has been a 50% drop in referrals of death particularly of disabled people , particularly Neuro disabled to coroners. Why?