22/05/2023
I am after the following information and was hoping you may be able to assist, please. how many complaints has the Parliamentary and Health Ombudsman received from victims about sexual offence investigations in the last year? If possible to establish this, what were the outcomes?
I’d be grateful if you could confirm the figures for the following [for BEIS specifically]: Number of Ombudsman recommendations in 2021-22; Complied with; Not complied with.
Confidential Waste Destruction Contract The details I require are: • Has confidential waste been procured via tender or framework or another means? • If a framework, could you confirm the name of the framework please? • Actual contract values of each framework/contract (& any sub lots) • Start date & duration of contract • Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension? • Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed? • Who is the procurement officer responsible for this contract and could you provide their email address and phone number please? Who is the senior officer (outside of procurement) responsible for this contract and could you provide their email address and phone number please? • Who is the current supplier? • If your current supplier is a Facilities Management/Waste/Cleaning Company, which sub-contractor services your organisation? E.g., which company’s staff actually collect your confidential waste?
This year we received 86 pieces of positive, written feedback from people who used our service and from organisations we investigate. https://www.ombudsman.org.uk/sites/default/files/HC 526_Annual_Report_and_Accounts_2021_2022.pdf p36 Can you tell me how many pieces of positive written feedback came from people who used your service and how many came from organisations you investigate?
From your annual report 2021/22 you state that: In 2021-22, we carried out 455 review requests of decisions (decision review requests) and upheld 37 of them. https://www.ombudsman.org.uk/sites/default/files/HC 526_Annual_Report_and_Accounts_2021_2022.pdf p36. Can you provide the following information? 1. What was the total number of decision review requests made in 2021/22? 2. Of the 37 upheld requests how many received a new investigation?
18/05/2023
Please could you provide me with detail of your recruitment agency spend in FY 2022 and any information you might have for FY 2023, including the agencies in which you have engaged Please could you also provide me with a current organisation chart for Human Resources, Finance, Procurement and Technology, or any information that you could provide me with regarding these teams
In your annual report 2021/22 you state: PHSO is committed to continuous learning. Feedback from service users helps us to identify where improvements are needed and where there may be lessons for individual members of staff or teams. Complaints about the service being provided by an individual member of staff or team should be considered by the relevant manager. The manager should attempt to resolve these concerns. In the rare circumstance that the manager is unable to resolve the complaint to the service user’s satisfaction, further consideration can be given by a separate review team. In 2021-22 we decided on 61 formal complaints about our service (service review requests), which is less than 1% of the total number of complaint decisions. This compares to 71 (<1%) in the previous year. We upheld 25 of the complaints we looked at and took action to put things right. This included an apology, a re-examination of certain issues, an explanation, or changes to our service. In 2021-22, we made 25 compensation payments to complainants due to poor service. These came to a total of £23,420. Can you provide the following information? 1. What was the total number of service complaints made in 2021/22? 2. How many complaints were given further consideration by a separate review team? 3. How many of the 25 upheld complaints were upheld by a separate review team?
Can I please request the following information under the Freedom of Information Act. 1) Any correspondence between the Parliamentary and Health Service Ombudsman and University Hospitals Birmingham dated between March 2022 and March 2023 (or the latest available date). Please include emails, letters, minutes from meetings, and all other forms of correspondence (written and electronic) that fall under the FOIA. 2) Any correspondence between the Parliamentary and Health Service Ombudsman and Birmingham and Solihull ICB dated between March 2022 and March 2023 (or the latest available date). Please include emails, letters, minutes from meetings, and all other forms of correspondence (written and electronic) that fall under the FOIA. 3) Any correspondence between the Parliamentary and Health Service Ombudsman and NHS England regarding University Hospitals Birmingham (please use ‘University Hospitals Birmingham’ as a search term) dated between March 2022 and March 2023 (or the latest available date). Please include emails, letters, minutes from meetings, and all other forms of correspondence (written and electronic) that fall under the FOIA. If you are encountering practical difficulties complying with this request, please contact me as soon as possible (in line with your Section 16 duty to advise and assist requesters) so that we can discuss the matter, and if necessary, I can modify the request. If any redactions are needed, please state under what exemption/s. Redactions should not be included as part of the estimated costs/time.
FOI request complaints received about University Hospitals Birmingham NHS Foundation Trust and related matters Please disclose: 1) Data in spreadsheet form for the years 2019/20 2020/21 2021/22 2022/23 YTD featuring: - The number of complaints received by PHSO about University Hospitals Birmingham NHS Foundation Trust (UHB) - The outcomes of these complaints in terms of the PHSO's process - upheld/partly upheld, not upheld or "other". Please disclose also: - whether or not PHSO has produced any thematic reviews, reports or analyses based on complaints received about UHB since 1 April 2019 - Any thematic reviews, reports or analyses based on complaints received about UHB since 1 April 2019 2) Please disclose spreadsheet data on the numbers of complaints received and their outcomes, for the following two trusts, over the same periods as above: Manchester University NHS Foundation Trust Guys and St Thomas' NHS Foundation Trust 3) Please disclose the date on which PHSO triggered the emerging concerns protocol about University Hospitals Birmingham NHS Foundation Trust in 2022. What parties besides NHS England were copied into PHSO's triggering correspondence? Was a risk summit or equivalent meeting(s) held between agencies as a result of the protocol being triggered, and if so, on what dates did the meeting(s) take place? Please disclose a copy of the PHSO correspondence triggering the emerging concerns protocol, redacted if necessary, but at least displaying the circulation list and any broad summary of key, serious concerns. 4) On BBC Newsnight 14 March 2023 the Ombudsman appeared to suggest that regulators had been excluded from giving evidence to the reviews on UHB. He stated: "Well, it’s a serious issue for a patient safety organisation not to want to involve Ombudsmen, leaders and regulators in giving evidence to try and address the operational that have caused the inquiry to be commissioned." Which regulators was he referring to and upon what evidence was this contention based?
17/05/2023
Under Freedom of Information could you please let me know the following for the period 2007 to current date (This was the start year of the National Framework) How many Appeals for the above [Continuing Healthcare] were sent to through the Parliamentary Health Ombudsman? How many were accepted? How many were upheld?
12/05/2023
I am following up on my request below to see if the data is available yet for the no of complaints PHSO received about the Planning Inspectorate for the reporting year Apr 2022- March 2023, and the no of those complaints that were upheld? Thank you for your reply to my information request. Please could I receive the uncleansed data – number of complaints that the PHSO received about the Planning Inspectorate between 1 April 2022 and 31 March 2023, and the number that were upheld. I understand that you are unable to provide a firm timescale around when the cleansed data may be available but I will contact you again in a month, as suggested.
You have asked for a copy of the service complaint policy.
(1) You have not informed me as to what legislative provisions you are relying on to request consent again. (2) Please forward a copy of your policy which purports to require consent from a child.
11/05/2023
I understand that your (joint) emerging concerns protocol is set out here: https://www.cqc.org.uk/what-we-do/how-we-work-people/emerging-concerns-protocol The first use of this (led by the PHSO I understand) was against University Hospitals Brimingham Foundations Trust, according to an article in the Independent on 10th Feb 2023. https://www.independent.co.uk/news/health/health-ombudsman-warning-nhs-birmingham-b2279733.html This report was then discussed at Solihull Council on February 15th 2023. David Melborne (obo UHB) stated that the existence of the emerging concerns had been "leaked" and were being dealt with in conjunction with NHS England. https://eservices.solihull.gov.uk/mginternet/ieListDocuments.aspx?CId=412&MId=9716 May I therefore request: 1. All documents (e.g. emails) relating to the meeting(s) convened under this particular emerging concerns protocol. For example, the initial invitation setting out the essential concern, dates, invitees (e.g. NHS England etc), agendas, minutes, and other details as set out in the above protocol. https://www.cqc.org.uk/what-we-do/how-we-work-people/emerging-concerns-protocol#requirements 2. All email correspondence between the PHSO (as lead) regarding the outcome of these meetings - such as the recommendations for improvement, and the response of UHB (if any) following receipt of these recommendations. 3. There does not appear to any reference to this ECP on your website - with information solely coming from the Independent. Does the PHSO have a policy regarding the publication of a press release or similar upon commencement/ending of any emerging concerns protocol investigation? 4. What is the current status of the investigation? In other words which of the three listed RRP outcomes is the current position?: Take no further action Further intelligence work required Regulatory intervention / action is required / agreed 5. Are there any other ECP investigations ongoing? If you require any clarification do not hesitate to contact me.
09/05/2023
Meantime, please respond to the following formal FOI request: How many submissions had been correctly submitted to the PHSO which meet all of the following criteria: Had completed the three stage HMPO process when Tier Three was the Director General, Were in Stage One of the PHSO consideration process at the time of the HMPO change to Tier Three being the IEC AND # Where the complainants were referred back to HMPO to replace the Director General Tier with the IEC Tier.
04/05/2023
Please accept my request under FOIA 2000 for the statistics on how many complaints PHSO have pursued from January 2017 - 2022 December which were beyond the 12 months were the exceptions rule was applied.
under the freedom of information act could you please supply me details of how many appeal cases you have received and dealt with regarding refusal of NHS funded continuing health care funding over the past 5 years (2018 to 2022 full years inclusive) and how many of those appeals have you upheld the original decision to refuse funding and how many you overturned.
03/05/2023
My apologies for this apparent repeat of a similar question placed previously, but with no definitive or working outcome in process, often times rejected or handled without credit in use. In relation to published: PHSO "Guideline on Financial Remedy" and PHSO "Typology of Injustice", I am unable to find fitting procedure whereby a victim may make a complaint invoking and claiming any of the "injustices" as identified. My FOI is therefore: Please can you identify the procedure for making serious complaints of harm in such injustices, where materially caused by the PHSO to complainants where, in instance: - there has been offensive activity by the PHSO in any verbal or written derogatory response e.g. abuse in derision, accusatory of honesty or even of mocking the complainant's efforts. - there has been illegal activity against Government principles or reasonable expectations e.g. a lack of candour, use of un-researched, unsubstantiated, unreliable, covered-up, or knowingly false information evidentially not proven fact as thus assumed by PHSO. - where the PHSO has been the source of a such disability requiring treatment or having long term effects affecting normal expectation of normal even good health and life activity. - there has been a failure by the PHSO to take into regard the original or a worsening disability, as required to be taken by UK law, including the disabling mental effect of such PHSO interactions over a course of time, on a person knowingly the victim a preexisting situation e.g. death of a family member. AND, in particular, where complainant effort has offered evidence of harm, has requested consideration of the PHSO in the opportunity to account for all such activities, yet the PHSO has declined i.e. refused, to do so. Background: previously I note that in previous requests under FOI, responses have been : "making an approach to PACAC" then specifically ruled out by that government body. "make approach to PHSO worker or worker's manager" then been seen to be ineffective or impractical; similarly not responded-to by outright rejection, derision, zero response, or 'person no longer available'; and, usually it has nothing to do with with the original case of injustice brought to the PHSO.
28/04/2023
Perhaps you can also answer the following questions for the time period from 01/05/2021 to 30/03/23: 1. Do you ask all complainants for their consent on more than one occasion? 2. If so, why and how often? 3. How many complainants since May 2021 to date have you asked consent for on more than occasion? 4. How many consents have you requested from each of those complainants? 5. What were the intervals for each of those requests? 6. If the complaints related to service failures in respect of children, how many times was each child asked to consent. Please treat my request for questions 1-6 as a Freedom of Information Request.
The PHSO said it had received 501 complaints about the trust since January 2021 and found evidence of avoidable patient death, but had not been invited to contribute to the reviews of UHB carried out by the Birmingham and Solihull Integrated Care Board (ICB) and NHS England. The requester asks, “how unusual this is?” (501 complaints) “What is a typical number of annual complaints about an acute trust?”