30/03/2023
Under the Freedom of information act can I find out how many times a NHS Trust has supplied the wrong person information to you for your investigations over the last 5 years? Is it possible to find out how many times the Bodmin Mental health Trust has supplied the wrong person information to you for your investigations over the last 5 years.
29/03/2023
"It is impossible to find the reports listing complaints about government departments on your website. The search function throws up documents in random date order (including many very old reports) and with random content. Even after a thorough search, I have been unable to find the following documents - hence this FOI request. Complaints about government departments end-of-year data for; 2019/20, 2020/21, 2021/22. I would be grateful if you could provide me with direct links."
I would like you to send me a copy of your complaint procedures and equality policies.
27/03/2023
I cannot see the following on the 2021-22 report. I’d be grateful if you could confirm the figures for the following: Number of Ombudsman recommendations in 2021-22 0 Complied with 0 Not complied with 0
23/03/2023
• How much money has this cost taxpayers? (by ‘this’, I am assuming he means us looking into his complaint) • Why do we have so many caseworkers?
I would like to know how many complaints about Ofsted have been submitted to Ofsted in the last 10 years and of those complaints, how many were upheld. How many of these were referred to the Ombudsman
21/03/2023
1) Send us details of the specific tests which the Health Service Ombudsman considers in determining the formal investigation of complaints: and 2) send us by post details of any further queries.
15/03/2023
I am looking for information regarding a racist, homophobic and physically threatening employee at the Milton Keynes Hospital, in the Covid Sample Testing lab. he is online hidden behind anonymity and is calling people “nigger” “faggot” “monkey” “white kid” “disabled” “retard” and asking for peoples personal information and threatening to shoot people and bomb their house. He also attempted to send me IP tracer links to try and find my location. After talking for a short while I was able to obtain some information about this person while I recorded a video that I will be sending to the police and pressing charges. This person: Works at Milton Keynes Hospital Works in the Covid Sample Testing Lab He is of Eastern Descent He is 24 years old He studied medical biology Are you able to provide a list of possible people who this could be? So that I can send this information to the police along with the video recording. Thanks.
14/03/2023
Dear Parliamentary and Health Service Ombudsman, Approved Minutes of the Board Open Session meeting held on 28 September 2022 at Citygate, Manchester '20.2 Members discussed the current underspend on both Capital and Resources and noted that significant further expenditure on recruitment and the outsourcing of some casework would reduce the underspend.' https://www.ombudsman.org.uk/sites/default/files/Approved Minutes - Board Open Session-28 September 2022.pdf 1. Please provide the names of all organisations/bodies you have outsourced casework to and details of your rationale for outsourcing casework. 2. Please provide the amount of money the outsourced casework referred to in the minutes has reduced your underspend by. 3. Please provide information on the amount of casework you have outsourced to date. 4. Please provide the total amount of the underspend referred to in the minutes.
I am making this Freedom of Information request to ask for • information supporting statements made by a GP Practice called Campus View Medical Centre Loughborough. The statements appear on the GP website under the heading 'how we share your data' and is in a word document entitled Privacy Notice-Loughborough University written in Feb 2022. The creators of this word document are named as {redacted} and {redacted} but there is no email address or office noted and it is difficult to find any information about where they may work, or if indeed they exist. • information about an email address used by Campus View Medical Centre until January 2022 I request to see: • the data sharing agreement between Loughborough University and Campus View GP Practice that is in place currently March 2023). • the data sharing agreement between Loughborough University Campus in 2018/19 (under your review of {redacted}) • all the documentation explaining what data processed under Article 6(1) (e) and and Article 9(2) (h) by Campus View Medical Centre can be shared with Loughborough University employees on a need to know basis. • all documentation explaining the NHS processes and policies relating to data sharing of personal, sensitive and medical information that Loughborough University are expected to follow when processing this information within their organisation • all the documentation that explains how the NHS can regulate Loughborough University employees further processing of personal, sensitive and medical information sent to them directly from Campus View GP Practice. • all the documentation explaining how a UK University can process personal, sensitive and medical information sent to them directly from Campus View GP Practice where the National Data Opt Out does not apply to the sharing of the information. • all the documentation that explains the policies and procedures in place to ensure the safety of patients when sharing personal, sensitive and medical information directly from Campus View Medical Centre to Loughborough University • given that there are no medical professionals at Loughborough University (because it is a public authority whose task is education and research, not healthcare) who is the main point of contact at Loughborough University. • all the documentation supporting the processing of repeat prescription and blood test results being processed through the email address med.centre@lboro.ac.uk between 2017 and 2022 • all the documentation explaining how patients personal, sensitive and medical NHS information was protected from misuse by employees of Loughborough University who is the data controller for @lboro.ac.uk • all the documentation explaining the circumstances in 2019 where the NHS or the PHSO would decide that in order to be given rights, patient had to be named in order to be a data subject when sharing information between Campus View GP Practice to Loughborough University which appears to be contrary to the advice given by the ICO. • confirmation that {redacted} and {redacted} were employed by the NHS in February 2022 and what their roles were at that time.
13/03/2023
Please could you confirm the number of complaints escalated to the PHSO regarding The Pensions Ombudsman, for the period 01 December 2021 to 01 March 2023, and how many of these complaints were upheld.
08/03/2023
Your INVITATION TO TENDER Agency Recruitment Services Framework (For Permanent, Fixed Term, Temporary and Contract employment) PR2067 includes the following paragraph: "4.19 Rebate process guarantee on permanent and fixed term appointments will be as follows: If a candidate leaves, is dismissed or his/her employment is terminated within a specified number of weeks of commencing direct employment with PHSO (other than through redundancy), the relevant recruitment consultancy will pay PHSO, by way of a cheque or BACS payment, a rebate. The anticipated level of rebate is shown below: Week 1 – 4 100% Weeks 5 to 9 75% Weeks 10 to 15 50% Weeks 15 to 20 25% Week 20 to 26 10%" https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_945459_response_2250415_attach_3_PR2067-2520Invitation-2520to-2520Tender-2520v3-25201.pdf-3Fcookie-5Fpassthrough-3D1&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=5CKobukjTMC7DkerNVThv4JJyfQUF9avBZTTSl6y8h4&s=7hJt52wqfAoDyOpjjgTB80ug-psYCrVvSA65WlXGVpo&e= 1. For each of the five periods specified, please provide the number of rebates you have received. 2. Please further state the date of the first and the last rebate received.
06/03/2023
Amanda Amroliwala (Q24) said the following to Pacac on 29/11/22: 'We have already been offering training, as part of the complaint standards, in mediation techniques to the frontline health services. It is something we can easily move across into MPs’ offices as well. ' https://urldefense.proofpoint.com/v2/url?u=https-3A__committees.parliament.uk_oralevidence_11960_pdf_&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=ISNZ3mV7kkelElKsSk2jLujCiIMCGX_GLWxpjV6_82Y&s=APsl9GHl29SPsDxcqTpI_-LKxmT3_4SC2nhteMU3gRs&e= 1. Please provide information on the total amount of training you provided in mediation techniques to the frontline health services in 2021/22. 2. If you advertise your training in mediation techniques, please provide the information that you use to advertise it. 3. Please provide the amount of income you earned or costs you incurred in providing training in mediation techniques to the frontline health services in 2021/22. 4. Please provide a summary of what the training you provide to the frontline health services entails.
03/03/2023
1. Do you use bulk emailing software for the purposes of emailing updates about services? If so…. Please provide the name of the software supplier and product name used? 2. Please provide the current contract expiry date? 3. Please provide the current contract value and the annual support and maintenance costs? 4. Are you planning to go to market for a different software supplier? If so, when? 5. Please provide the name, job title, contact number and email address of the person responsible for the management of the software? 6. My understanding is, you have a preference to work with local suppliers, is this the case with your bulk emailing software?
02/03/2023
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below. Recruitment Agency framework: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.contractsfinder.service.gov.uk_Notice_a677ff22-2Ddaa2-2D4b32-2Dae87-2D4e2dee83a23f&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=RRYl3QQ0jUXfQVetgB6_esQ_TG1t36UDhCTg97L1G_c&s=J4c4TlUv9XgsiiN5RonUteQSZWCUTjNgZJmGKxeTNDM&e= The details we require are: • What are the contractual performance KPI's for this contract? • Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date • Start date & duration of framework/contract? • Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised? • Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension? • Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed? • Who is the senior officer (outside of procurement) responsible for this contract?
1 which factors does the PHSO accept as a valid reason for an individual to delay their submission of a complaint? Have you ever investigated any complaints that have exceeded your 12 month time limit? 2 How many complaints relating to racial discrimination within Frimley Healthcare Trust has the PHSO investigated? 3 what percentage of the above complaints has the PHSO upheld?
Please can you provide the internal structure and staff line hierarchy of PHSO FOI request unit, up to Board Level, with names, departmental position and business phone contact number/extensions and business email addresses for each.
1. What time is laid down in your regulations/guidelines/codes/staff manuals or any other documentation to allocate a case to a caseworker. If no time frame is laid down and or set out how do you decide upon what is a reasonable time frame for the aforementioned. Who sanctioned this decision? Are the same guidelines used for all the PHSO departments? If not why not? 2. What timeframe is considered to be outside of the period of time in which cases have been waiting to move through to a caseworker. Who made the final decision regarding this? Is the above the same for all PHSO departments. If not why not. 3. State the number of cases inside the required timeframe for the years 2021 and 2022 to be shown separately for all PHSO departments. 4. State the number of cases outside the required timeframe for the years 2021 and 2022 to be shown separately for all PHSO departments. 5. Who was responsible for the decision to pause the health caseworker in the summer of 2020. Was the aforementioned the same for all PHSO departments? If not why not. 6. Were the public advised of the aforementioned. If so where was this published together with the frequency and dates. How were visually impaired and/or deaf persons made aware. If the public were not notified who made the decision to do this. Kindly furnish the date this decision was made. Was the ruling/decision applied to all PHSO offices. If not why not. 7. How many complaints were made in 2020 and 2021 in all PHSO offices in particular Manchester and London. Please list years and All PHSO departments separately. If you wish clarification on any of the above please do not hesitate to contact me.
01/03/2023
How many SI patients deceased investigations in NHS have been DECLINED in these years please: 2015-2016-2017-2018-2019-2020-2021-2022 second FOI request Omitted ADDRESS Clarification requested Information sought.How many. Investigations by the Parliamentary Ombudsman PHSO after NHS resolution has been exhausted by NHS Trusts, Ambulance trusts after not being open and honest, covering evidence up, breaching the duty of candour when a series incident has occurred. A DEATH of a loved one. Sudden death suboptimal care,. Negligence.How many have been DECLINED by the PHSO or case worker.These are deaths which the PHSO have a statutory right to investigate and bring to light the truth and investigate blame. Not the balance of probibility . A SERIOUS INCIDENT is not Debonems customer services or complaints.Some one has ended up dead.. Your three websites are useless.If you don't understand then refuse this FOI request.Just send me on what grounds you refuse
28/02/2023
If your complaints process were spoiled in order to trash a complaint, through fabricating delay for example, what recourse is available to the complainant? Is your internal complaints process up to the task or, is it for some other authority to investigate such a complaint? Kindly supply me copy of your policy document dealing with the above.