11/11/2021
Under the FOI can you please let me know how many complaints you have received about NHS Continuing Healthcare over the last twelve months and of this number, how many have you resolved.
a) Those providing services to the NHS are subject to the NHS Constitution yes/no? b) The NHS Constitution states staff should aim to follow guidance yes/no? c) The CCG’s ‘aim’ in this matter is not towards following Refreshed Redress Guidance yes/no?
10/11/2021
Your request: “[1] Please provide me…. Copies of Practices Policies Procedures Legislation laws Internal Practices, the term policy is used for any proposed/ amended/ existing strategy, policy initiative or practice and/ or decision, whether written or unwritten and irrespective of the label given to it, e.g. ‘draft’, ‘pilot’, ‘high level’ or ‘sectoral’ to all questions normally used in relation to equality but I believe the definition it describes suits FOI requests perfectly so that is no misunderstanding in what request you’re looking.[All references will be [1] please provide me paragraph Please send me: [Information request - 1] Copy of (as described 1 please provide me) can PHSO investigate Northern Ireland Public Service Ombudsman for maladministration of its own principles of maladministration (refusing to answering reasonable questions) (giving misleading and inaccurate advice) (this courtesy i.e. fobbing somebody off with a pitiful excuse) also may constitute offences (public service ombudsman’s act (Northern Ireland) section 49 2016 disclosure of information) section 49 printed to FOI section 77 Offence of altering etc. records with intent to prevent disclosure. a) any person to whom this subsection applies is guilty of an offence if he alters, defaces, blocks, erases, destroys or conceals any record held by the public authority, with the intention of preventing the disclosure by that authority of all, or any part, of the information to the communication of which the applicant would have been entitled b) Computer misuse act 1990 could also be argued Clarification [R2] Your principles state does a lot of government departments DWP executive Northern Ireland in which they classify same statement in your principles in which you state “4. Acting fairly and proportionately •If possible, returning the complainant and, where appropriate, others who have suffered similar injustice or hardship, to the position they would have been in if the maladministr
05/11/2021
1. Please provide the names of all MPs who made referrals during (i) 2019/20 and (ii) 2020/21 together with the number of referrals each made. * Minute 11.1 of the board minutes of 17/12/20 records: 'The Board received a report from the Ombudsman covering the recent scrutiny session before the Public Administration and Constitutional Affairs Committee (PACAC); engagement with staff during the pandemic; and recent casework issues including the issue of the Insight Report on Continuing Healthcare. The report also included the Ombudsman’s current SWOT analysis of the organisation’s strengths, weaknesses, opportunities and threats.' 2. Please provide a copy of the report.* The ICO has disclosed your offer of a secondment: 'I will refer your offer of a secondment to our HR Dept who may be in contact with you to obtain further details.' https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_communications-5Fto-5Fand-5Ffrom-5Fphso-23comment-2D97175&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=MpN9ePBvGLg0blWAl4_4oUvaQ0caaw0qA6hpKhlNErY&s=5tkrZ-RmgnDKR0p_RZDPKfOnHdCw6onQ_zNJOGGAZeM&e= 3. Please provide (i) a copy of the information contained in the offer you made; (ii) confirmation of whether the ICO accepted your offer (if it was, please provide the start date) and (iii) any other information related to the secondment such as the 'further details' referred to in the information disclosed by the ICO.
04/11/2021
1. Did the Board meeting of 17th December 2020 take place 2. Why have the minutes of the meeting not been published for public scrutiny 3. Has a further Board meeting taken place in February 2021 as per the published policy and if so when 4. If so, when will the minutes of the February 2021 become available 5. Please supply a copy of the minutes of the Board meeting held on 17th December 2020.
Between 21/11/2016 - 24/2/2021 Please also state what disability discrimination complaints were raised against males specifically.
“For each month in the calendar years 2019, 2020 and 2021 please provide the number of FOI requests you received (months January and February only for 2021)."
Could we have information on the following please: • Have you had deaf clients? How many? • What is the feedback regarding accessibility from PHSO by the clients? • What methods of reasonable adjustments were made to meet the client's needs? • What is the feedback regarding the handling of their cases? I am interested in statistics regarding how you have helped deaf people and how have you made your service accessible to them
I see from your response ref. FOI114 that the number of service complaints you received in recent years has fallen dramatically (88% in two years). 2017/18 - 1013 2018/19 - 212 2019/20 - 122 https://urldefense.com/v3/__https://www.whatdotheyknow.com/request/complaint_about_phso*incoming-1719083__;Iw!!Bz5xbZak!n_ek4OhI7T-9GC8GCkAQwaBwAHPogtDzypDxZs5wxsieeNopW_4Enl3hfFJgID7nfLwxrXDWNHs$ 1. Please provide information relating to the steep fall in service complaints. If a conscious effort was made to reduce the number of service complaints, please provide details of any plans, strategies or measures implemented designed to bring about the fall. 2. If the fall has been commented on by board members or other senior key personnel please provide details.
This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21: • The value of grants made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all grants separately. • The value of loans made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all loans separately. The payments made to charities and third sector organisations relate to the following only: • Operation Black Vote • U.K. Black Pride • Mermaids • Ozanne Foundation • Gendered Intelligence • British Medical Association • ActionAid UK • Hope Not Hate • Led by Donkeys • Extinction Rebellion • Migrants Organise • CLASS • Black Lives Matter • Action on Smoking and Health • Action on Smoking and Health Scotland • Action on Smoking and Health Wales • Breath 2025 • Association of Directors of Public Health • Improving Performance in Practice (previously Public Management Associates)
i) Was the Parliamentary Ombudsman asked to investigate any complaints pertaining to any aspect of the abandoned Benefits Payment Card/Horizon project? (Complaints may have been levelled against the Department for Trade and Industry, Department for Social Security, HM Treasury or the Cabinet Office?) ii) If so, please can you release any findings made by the Parliamentary Ombudsman in relation to the cancelled BPC/Horizon project?
Q0043 - PHSO Stakeholder Survey 2021. The awarded tender details can be viewed here https://app.contractsadvance.co.uk/release/2320477. Please provide the following: • The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages Insert company names here:
I am looking to find out where The Parliamentary and Health Service Ombudsman publish their Transparency Data for spend over £500.
As an FOI request, please can you provide me with a list of PHSO managers roles and the pay grade of that role
Dear Parliamentary and Health Service Ombudsman, Of the 19,475 NHS complaints you received in 202/21, 471 were 'accepted for detailed investigation'. I understand that it is on the figure of 471 that you calculate: i. 'Uphold rate (upheld or partly upheld)' of 56%; and ii. 'Uphold rate (only upholds)' of 14%. 'NHS Organisations Tables 2020/21' https://www.ombudsman.org.uk/publication... I am confused. 'Take, for example, the first row 'Ambulance Trust' (A4). 'Complaints accepted for investigation' – 9 'Detailed investigations fully upheld' - 1 'Detailed investigations partly upheld' – 5 Detailed investigations not upheld' – 7 'Detailed investigations resolved with the agreement of the complainant' – 0 'Detailed investigations discontinued' – 0 'Uphold rate (only upholds)' – 8% Uphold rate (upheld or partly upheld) – 46% 9 complaints were accepted for investigation, but the numbers 1, 5 and 7 add up to 13. 1. Please provide information on how you calculate your 'Uphold rate (only upholds)' and your 'Uphold rate (upheld or partly upheld)'. 2. Can you confirm that the 'partly upheld' rate is the 'Uphold rate (only upholds)' subtracted from the 'Uphold rate (upheld or partly upheld)' rate?
Your colleague Redacted has said that I need to contact yourselves in order to obtain the document/s that contain both the reasoning and the calculations behind the numbers that appear in the column "remedy amount" within the PHSO's Guide "Scale of injustice". Please can you supply those documents.
Your request for information “1] I was wondering whether the 2021 employee pay review/settlement has now been finalised and implemented. 2] If the 2021/22 pay review has yet to be finalised please state the month in which you anticipate it will be concluded. 3] Please state the employee group/s covered by the 2021/22 pay review 4] Please state the total number of employees covered by the 2021/22 pay review. 5] Please provide a copy of your 2021/22 pay agreement (if applicable) or generic pay circular sent to employees (that is one that does not identify any individual employee) outlining the outcome of the latest pay review if there are no collective negotiations. 6] Please state the % consolidated basic pay rise received by the lowest-paid adult (aged 18 and over) employee as a result of the 2021/22 pay review* excluding the effect of any incremental progression, merit pay or bonuses. * When calculating this figure please bear in mind that, if applicable, employees covered by the 2021/22 Civil Service Pay Remit Guidance who are paid less than the full-time equivalent (FTE) salary of £24,000 receive the greater of a FTE £250 consolidated basic pay rise or an increase taking them up to the National Living Wage of £8.91 an hour. 7] If an employee’s annual pay award is determined solely according to an assessment of their individual performance (commonly known as a merit increase) as opposed to an across-the-board pay rises (where all employees generally receive the same increase irrespective of their individual performance) please state the percentage of the paybill allocated to fund these awards, the range of increases and whether or not the awards are consolidated. 8] If any employees were eligible for individual performance-related payments or bonuses over and above the general pay rise please state the range of increases (either as a percentage of their base salary or a cash amount as applicable), whether or not they were consolidated into basic pay and please sta
‘You have recently advertised for an Assistant Director of Casework (£61,993). The closing date is 15 March 2021: https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-casework-0 The post-holder will report to the Assistant Director of Operational Performance: 'Reporting to the Assistant Director of Operational Performance, one of two operations deputies, you will be a member of the Operations Leadership Team.' I have no record of the post of Assistant Director of Operational Performance having been advertised on your website. 1. Please provide a copy of the job advertisement and job description for the post of Assistant Director of Operational Performance. 2. Please provide the date the job was first advertised. 3. Please provide the date the position was filled. 4. Please provide the name(s) of any recruitment agency used. 5. Please provide the name of the incumbent. 6. Please provide the number of applicants who applied for the job.’
1. Please send me copies of all of your FOI responses (excluding responses sent to WDTK) made between 1 April 2020 and 1 October 2020.
“1] All the data and information on the "monitoring issues raised by the public about private test providers" the NHS stated it is doing below (see NHS e-Mail dated 10th July 2021).. 2] The date when the NHS communicated the complaint reported below (6th July 2021) to Expert Doctors Ltd. 3] Fully describe the nature of the "rapid action taken" against Expert Doctors Ltd stated by the NHS below (6th July 2021). 4] The date when Expert Doctors Ltd are removed from the gov.uk list (NB. Expert Doctors Ltd are still on this date (20th Sept 2021) listed at https://www.find-travel-test-provider.service.gov.uk/test-to-release). The NHS stated in their e-Mail below (10th July 2021): "Private testing providers must meet the minimum standards for COVID-19 testing services when offering day 2 and day 8 testing for international arrivals, including being at the relevant stage of UKAS accreditation. Where providers deliver a service that does not meet these standards they are removed from the gov.uk list". .