03/02/2023
For the avoidance of doubt, I have obtained legal advice on my concerns. As such, I ask that copies of the below are provided: - Service Model Guidance (as referenced in your last paragraph) - Complaints Procedure (please note: this is not how a complaint is handled by the Ombudsman. I require the process of how a complaint against the Ombudsman service is handled).
About the terrible service the trading standards are giving the people. I am talking particularly about the motor trade. The Trading standards? What do they do Why can nobody get in touch with them? Why are they so alouf and not accountable to any cases. Why can we not talk in any particular way? How do we know they are doing there job. Why they have lots different rules per borough? We have come to the conclusion that they are not working in the intrest of the people. If we can not consult with them. So they can not be doing anything for us. No accountability from this department. Where as we have to have accountability! So we want a freedom of information act of how many cases they get within the motor trade. How many cases and penalisations they have given to traders. The result... Within the motor trade. How long they avt before implmenting policy. What there policy is... How long does it take per case to investigate What are the outcomes of convictions In particular/ Greenwich, Bedfordshire and Milton Keynes... Unless you can provide all records for all boroughs. We think this service should be dissolved if we find lack there of. Of accountability and more. We will be talking to Car traders AA. Which group. To get to the bottom of this
The number of complaints about maladministration received and answered by HMCTS in the years 2017, 2018, 2019, 2020, 2021, 2022? And. The number of complaints received about HMCTS staff with attitude problems towards providing reasonable adjustments in respect of the protected characteristics disability in line with Equality Act 2010 disabled people using HMCTS in the years 2017, 2018, 2019, 2020, 2021 and 2022? https://phso.houseonthehill.com/supisacs.dll?ID=41541d5f4ab34643&T=1673962013&A=Desktop&Form=Configuration
01/02/2023
I would be grateful if you could email me a copy of the full details and particulars of your PHSO complaints policy and procedure as previously requested.
You have specific telephone numbers for media enquiries only: 0300 061 4144/4234/4129 0300 061 4444 Out of hours media enquiries https://www.ombudsman.org.uk/news-and-blog/news/worlds-first-official-international-ombudsman-review-finds-uk-service-robust-and 1. For the months of October, November and December 2022, please provide the number of media enquiries you received. Specify how many of them were out of hours. 2. Break down the figures in 1. to show the names of the media outlets who contacted you and what they contacted you about.
30/01/2023
Page 38 of the IOI's annual report for 2020/21 refers to membership fees: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.theioi.org_publications_ioi-2Dannual-2Dreports&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=F-VWwZoXJZpOd1DGQDWOnNkAAPLOTJ0xJHqN0_kQCkc&s=QNZwWNikrgmQckr27CguY-4wv0eXk-Q8ABaVcD3nNAw&e= 1. What membership fees did PHSO pay to IOI in 2020/21 and 2021/22? 2. Please provide a breakdown of all PHSO expenses associated with membership of the IOI in 2021/22 eg. travel and accommodation.
27/01/2023
I would like a copy of the following: Your internal service complaint procedure, for example, if the complainant has a complaint to raise against caseworker and the poor service that they have received from that caseworker, what is the procedure to register that complaint with the ombudsman, that is the documentation that I require.
25/01/2023
I also would like a Freedom of Information request about the level of complaints / dissatisfaction raised about Sydenham Green Group Practice asap?
This is a request for information from the Parliamentary and Health Service Ombudsman under the Freedom of Information Act 2000, relating to complaints of sexual misconduct made against NHS staff. Sexual misconduct includes, but is not limited to, inappropriate comments; inappropriate touching, sexual harassment, sexual assault, indecent exposure, and rape. Please note, there are two parts to my request. Please can you provide the following information: 1. Since 1 January 2015 up to 31 December 2022, how many complaints of sexual misconduct against NHS staff has the Parliament and Health Service Ombudsman investigated? For each complaint please provide: • The nature of the allegation • The gender of the complainant • The gender of the staff member 2. Since 1 January 2015 up to 31 December 2022, how many complaints of sexual misconduct against NHS staff has the Parliament and Health Service Ombudsman upheld? For each complaint please provide: • The nature of the allegation • The gender of the complainant • The gender of the staff member
20/01/2023
under the freedom of information act who is the local and social care ombudsman account to please?
I am writing to ask for the total number of complaints received by the PHSO regarding potential maladministration by the DWP of changes to women’s State Pension age in the six calendar years 2017 to 2022. I am aware of the ongoing investigation at Stage 2 and am not seeking further detail but merely request to be advised by return email of the total number of complaints received by PHSO on this topic.
18/01/2023
In fact I would like to know the number of complaints that were actually accepted in the last 12 months
Dear Parliamentary and Health Service Ombudsman, 'Carer underpaid by £250K after CCG failed to provide correct care funding' https://www.ombudsman.org.uk/news-and-blog/news/carer-underpaid-ps250k-after-ccg-failed-provide-correct-care-funding I have read the full investigation report, and it appears that the figure of £250K is wrong by a factor of 10: https://www.ombudsman.org.uk/publications/continuing-healthcare-investigation-hounslow-clinical-commissioning-group 1. Can you confirm that the figure is correct? NHS North West London Integrated Care Board (Ref: ICB22-140) wrote: 'The PHSO Final Report is dated 29.10.2021 and the recommendation for redress of the carer is the fourth and final action required at the very end of the report (Page 35.)' https://urldefense.proofpoint.com/v2/url?u=https-3A__www.whatdotheyknow.com_request_914177_response_2178145_attach_3_FOI-2520ICB22-2520140-2520NHS-2520NW-2520London-2520s-2520response.pdf-3Fcookie-5Fpassthrough-3D1&d=DwIFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=ODyxfehn3Ih_gqOzdBWhhvvBzQNPUqfMlK_bkmjuS9U&s=yAapxsISi6Rvfimums8tTGlFfrHLkbFItTGUiqoe4qo&e= Your full investigation report has only 29 pages and was published on 25/10/22. 2. Please send me a copy of the Final Report dated 29/10/22.
17/01/2023
The number of complaints the Parliamentary Ombudsman received regarding maladministration by Veterans UK Norcross in the years 2019, 2020, 2021, 2022?
I have read that, that 226 complaints were lodged about The Pensions Ombudsman (TPO) in the past 10 years and 'none' have been acted upon by the PHSO. Is this correct? My own complaint, (Case Ref: JC25601), relating to negligence by TPO was rejected for reasons which I find obscure. Can you please tell me, what type of compaint about TPO is considered by PHSO?
16/01/2023
I would like any records of complaints upheld against this practice, which is currently under special measures and described as 'Inadequate' by the CQC. - Burnham and Barrow medical practice .
I am writing a paper on the sbject of “Administrative Justice in Asia and the role of Ombudsman Institutions”. For this purpose I need your assistance in obtaining the following information: i. Total number of complaints including type of complaints received in the last five years ii. Disposal of complaint in the last five years
12/01/2023
I would like a copy of the risk assessment put in place by the government when they decided to change my retirement age from 60 to 66 please. The last 4 years have taken a detrimental effect on my health. Was this taken into account before this decision was made? I have been in the care sector for over 30 years moving and handling full time work which has taken it's toll on me. As well as many others in heavy work affecting their health I'd like to see their risk assessment. Thank you
Your website says that ' Salary ranges are included in our Annual report and accounts' But in the report I can only see the salary ranges for senior staff. What are the salary ranges for all jobs in the organisation in 2022 2023?
03/01/2023
How many complaints have you received against Warrington Hospital and its A&E department in the last five years? How many of those complaints were investigated and upheld?