28/02/2023
Could you please as a matter of urgency advise me of the following. The MP with responsibility of the overseeing of your department and work. The Senior Civil Servant / Manager who works at PHSO.
24/02/2023
PHSO estimates it would take five minutes per case to determine whether it was referred to another organisation, so it would be possible to check through approximately 216 cases. This comes to roughly an eight-week period in the last two years. If you wish to specify a time period of interest then the request might come within the cost limit. End quote The timeframe we would like you to focus on How many PHSO Concerns raised were passed on to other organisations, Including All organisations in United Kingdom And Those in Scotland for example SPSO, Dates of all Concerns redirected to SPSO (with SPSO being the Scottish Public Service Ombudsman)” First week in November 2019 If any were referred on First week in December 2020 If any were referred on Any in January 2022 If any were referred on
Please honour this freedom of information request; Regarding the policies pertaining to the use of words considered to be offensive, please provide me with the following: List of words considered be offensive List of all names of staff members associated or singed to agree with the said policies, and their position, job title and the condition upon which this signature was imposed upon them. IE, forced to sign it to be able to keep their job, singed it voluntarily, or was a participant on the creation or distribution of the policy forms. Was the individual policy shown to any signee without clutter with regards to other policies that may effect or otherwise incapacitate their ability to provide an adequate service? Please provide any information containing said policies and accompanying documents.
Therefore in light of your first bullet point on page 2 of your covering letter could you please provide the following • An explanation of the clinical advisors terms of reference. If there is a document covering these that will suffice. • A copy of the Principles of Good Complaint Handling to which you refer •
How many complaints have been referred to PHSO in relation to trans healthcare? This includes but is not limited to wait times for treatments (e.g. diagnosis, hormone replacement therapy, hormone blockers, various surgeries), denial of treatment, or transphobic experiences within the NHS. I would like the number of referred complaints for each calendar year of the last decade (2013-2022). How many of these complaints are upheld fully, upheld partially, not upheld, awaiting investigation, or currently under investigation. clarification Thank you for your email. You say you are not able to provide any recommendations because of the number of complaints received across the five relevant categories. Are you able to clarify this for me? Would one year's worth of data still exceed the limit (e.g. complaints made during 2022)? If this would not exceed the limit may I receive the number of complaints (split their outcomes) across the five categories during 2022. Further clarification. Could I then please the number of cases (and outcomes) for those five complaint components in 2022. I understand this won’t include those cases closed at the initial checks. If it will not exceed the time limit before incurring fees, could I also have the same information for 2021.
23/02/2023
For completeness & to confirm my observations that the PHSO is not fit for purpose, I also wish to make a Freedom of Information Request, FOI. I require details of "How many complaints have been made to the PHSO in the last 5 years". Also "how many of these complaints were fully upheld".
17/02/2023
The date range for the request is for 2022. The data shall include a breakdown by individual departments (e.g. separate departments, agencies, or public bodies within the main government agency), if applicable. Where data isn't available for the entire year, please provide the data and timescale it relates to (e.g. X emails over the last 90 days). 1. How many malicious emails have been successfully blocked/detected? 2. If possible, please provide a breakdown of figures by malicious email type, e.g. spam, malware, phishing, and ransomware. 3. What percentage of malicious emails were opened by staff? 4. What percentage of malicious links in the emails were clicked on by staff? 5. How many email accounts/employees are there within your department?
15/02/2023
I am writing to ask if it is possible to be provided with the number of complaints the PHSO have received about the Planning Inspectorate this year (2022/23)? And if possible, the number of those that were upheld? We include this data in our annual report so if there is somewhere I can access this data myself, I would be happy to do so.
Can you tell me what proportion of the highest paid 10% of people on your payroll are from BAME backgrounds? Furthermore, what proportion are women?
I understand that case summaries/decisions are currently available from February 2014 to December 2015 and from April 2021 up to October 2022 on your decision portal, but I am requesting details of all complaints against North Middlesex University Hospital Trust from January 2016 to March 2021 and from November 2022 to January 2023, that are not available on these sites for the intervening dates.
14/02/2023
How many instances have there been in the past ten years of complaints to the Ombudsman regarding the Urology Department West Suffolk NHS Foundation Trust and patients of the Trust with actual or potential prostate cancer symptoms? Within the same ten year period how many complaints have been made regarding ( Detail Redacted )and/or their team?
09/02/2023
I have been unable to find the data with regard to NHS investigations for the years 2017/18 and 2018/19. Your website is very difficult to negotiate in this regard as your reports are not made available under a single tab.
08/02/2023
I am writing to you under the Freedom of Information Act 2000 (“the Act”) to request a copy of your current service complaints policy.
for copy of all of your phso's relevant process & procedures for Quality Assurance, Audits, Reviews and investigations into putting right alleged past missed judgements
Please would you provide a copy of the “PHSO…guidelines which help us decide whether a case should be reviewed” as mentioned in your e-mail and confirm the date when those guidelines came into effect.
I am writing to ask for the total number of complaints received by the PHSO regarding potential maladministration by the DWP of changes to women’s State Pension age in the TWO calendar years 2015 and 2016.
During the months of October to December 2022 inclusive (e. g. 3 months), please can the Parliamentary and Health Service Ombudsman (PHSO) confirm how many complaints did the PHSO receive relating to the National Health Service (NHS) and what percentage of all complaints received by the PHSO during this period were NHS-specific complaints? In addition, how many and what percentage of all NHS-specific complaints received by the PHSO during this period related to “poor communication” either given to / received by carers and/or patients and please can the PHSO also confirm if “poor communication-related” NHS complaints are further sub-categorised into sub-sections like “poor communication relating to care of patient” or “poor communication relating to ongoing treatment” or “poor communication whilst a patient was in hospital” etc.? • If the PHSO does further sub-categorise this type of specific complaint then please can the PHSO confirm what are the 3 most common types of specific NHS-related “poor communication” complaints received by the PHSO and what percentage are each of these types of specific NHS-related “poor communication” complaints in relation to all NHS-related “poor communication” complaints?
Do we have a policy about how to deal with members of the public, in particular disabled people? Do we have a service complaints policy? Who created the PHSO? Where does funding come from?
07/02/2023
I refer to previous correspondence under your case reference : 00000522. It should be noted that to the date of this request PHSO has failed to resolve the dispute (which includes its premature and unlawful destruction of material) through its alleged internal processes and has not complied with the Pre-Action Protocol Practice Directions. In accordance with advice from ICO I make the following new request: Please advise what information your legal team holds as regards : (a) the Alternative Dispute Resolution process in relation to litigation ; (b) the reason why it considered that process to be inappropriate albeit it would keep it under review.
1. Copies of all PHSO Process/procedures/work aids etc in respect of the PHSO calculating a Financial Remedy payment for Service Failures by the PHSO itself. 2. Copies of all PHSO Process/procedures/work aids specifically linked to the Acceptance of and Timescales for Acceptance of PHSO offering a Financial Remedy payment for Service Failures by the PHSO itself. 3. Copies of all PHSO Process/procedures/work aids etc in respect of PHSO Staff having understanding of Mental Health issues (Depression, Insomnia, Panic attacks ) when calculating a Financial Remedy payment for Service Failures by the PHSO itself. 4. Copies of all PHSO Process/procedures/work aids etc in respect of the PHSO receiving feedback about its services whether positive or negative. +++++ Email does not appear to work +++++++++