14/02/2024
Internal documentation showing PHSO internal procedure for investigating complaints. That should include the criteria under which complaints are investigated, the terms under which case handlers are to assess a complaint to determine if it should be taken forward etc. Statistics showing the proportion of complaints made and the proportion of those investigated by PHSO The data already requested showing the grounds on which the impact on an individual can be sufficient grounds for PHSO to investigate a matter. This must show such criteria are determined, and how the level of seriousness and impact upon an individual is determined by a caseworker.
13/02/2024
The request pertains to obtaining guidelines and policies from the Parliamentary and Health Service Ombudsman (PHSO) concerning the formal and final intervention process in cases where initial inquiries go unanswered. I am keenly interested in: a) The investigation procedures and timeline in cases where the organisation, subject to a complaint filed with PHSO in 2021, did not respond to initial inquiries, leading to the initiation of the formal and final intervention process; b) The timeline utilised during the formal and final intervention process, along with subsequent procedures employed by PHSO should the intervention prove unsuccessful. Including information on PHSO criteria applied to both the complainant and the organisation post-completion of the formal and final intervention process.
Furthermore, I request the PHSO's official policies on the organisations it oversees regarding: * The accountability of staff members for instances of maladministration or inadequate service. * The implementation of systemic changes to avert the recurrence of issues that precipitate complaints. While this FOI request centres on acquiring recorded information, I respectfully expect your cooperation in providing advice and assistance as mandated by Section 16 of the FOIA, aiming to enhance the transparency of this issue. Your prompt compliance within the statutory timeframe is anticipated, given the potential application of this information through official channels.
I am writing to you as a former patient of my NHS Community Dental Practice based in Sunderland who act under the South Tyneside & Sunderland Trust, registered under the National Health Service (NHS). My purpose for contacting you is to formally request information under the Freedom of Information Act 2000 regarding my recent discharge from your dental care and to seek clarification on any potential reasons for this action. I was recently informed of my discharge as a patient of nearly 10 years, from your practice, and as such, I am keen to understand the circumstances surrounding this decision. Specifically, I would appreciate information on the following: • The reasons for my discharge from your dental care. • Whether there were any specific issues or concerns identified regarding my treatment or attendance that led to this decision. • Clarification on any relevant NHS guidelines or policies that were applied in determining my discharge status. • Any additional information or documentation related to my case that you are able to provide ie copies of telephone conversations, emails and full case file etc • Furthermore, I would like to address any concerns or misconceptions that may have led to my discharge. Specifically, I am interested in understanding if there were any factors, such as the acceptance of new patients, including immigrants, and how many, which influenced the decision to discharge me from your care. Please be assured that my request is made in accordance with the provisions set out in the Freedom of Information Act 2000, and I understand that you are obliged to respond within 20 working days. I would appreciate your prompt attention to this matter and kindly request that you acknowledge receipt of this email. Should you require any additional information or clarification to process this request, please do not hesitate to contact me in this regard.
07/02/2024
I am writing to request information under the Freedom of Information Act 2000 (FoIA) regarding the training and competency of PHSO officers in handling FoIA requests, particularly with respect to the distinction between various types of documents and reviews. Specifically, I seek recorded information that details whether PHSO officers, responsible for making decisions on cases, undergo any form of testing or evaluation to ensure they have a comprehensive understanding of the FoIA process. This request is propelled by concerns emerging from the handling of case (Redacted), wherein there appears to be a lack of clarity in differentiating between an 'existing document requested under the FoIA' – specifically an 'internal review document prepared internally by the DHSC into their Covid-19 response' – and an 'internal review' that would be instigated if an authority fails to comply with the FoIA. The distinction in understanding these terms is crucial for the integrity and effectiveness of the FoIA process. Therefore, any and all information pertaining to training, evaluation, and guidelines provided to PHSO officers in this context is of interest. This includes, but is not limited to, training manuals, assessment criteria, internal memos, or guidelines pertaining to the FoIA process.
I am writing to request information under the Freedom of Information Act 2000, mindful of the cost limits under the Act. My request concerns the PHSO's procedures, training, and decision-making processes in handling complaints against the Information Commissioner's Office (ICO), focusing on potential biases or processes that might affect complaint outcomes. 1 Training Materials and Guidelines: Please provide copies of current training materials, guidelines, or directives given to PHSO staff regarding handling and processing complaints against the ICO. 2 Internal Communication Records: Access to copies of internal communications (emails, meeting notes, memos) specifically referencing case C-2120832. Names may be redacted. 3 Case Processing Criteria: Documents detailing the current criteria, benchmarks, or decision-making tools used by PHSO officers in deciding to uphold or dismiss complaints against the ICO. 4 Statistical Data on Complaint Outcomes: Statistical data or reports from 2023 onwards regarding the outcomes of complaints against the ICO handled by the PHSO. 5 Audit Reports or Reviews: Audit reports or reviews from 2023 onwards concerning the PHSO's processes and effectiveness in handling complaints against the ICO. 6 Correspondence with the ICO: Copies of correspondence between the PHSO and the ICO regarding case (Redacted) . Names may be redacted. 7 Training and Performance Reviews: Information on the training and performance reviews of PHSO officers involved in handling case (Redacted) . Names may be redacted. I understand the constraints of the FoIA in terms of cost and workload and have tailored my request accordingly. I look forward to your response within the statutory 20 working days as stipulated by the Act.
06/02/2024
I hereby issue a freedom of information request to receive a copy of the draft Parliamentary Ombudsman decision concerning maladministration of the state pension procedures by the DWP. Specifically the implementation of the governmental and parliamentary decision that led to my wife suffering a 6 year penalty in receiving her state pension. The cost ammounting to around 35,000 Euros.
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project Project Name: PR2195 - Provision of a Political Monitoring Service Reference number: PAHSO001-DN688139-84940581 Link: https://www.contractsfinder.service.gov.uk/notice/4537ef45-1b6a-4901-8558-8997226edffe?origin=SearchResults&p=1 1. Copy of successful tender – we want this information under freedom of Information act 2000 2. Scoring table of all bidders, split by scores awarded for each question of bid 3. Price/Cost Proposed by each Bidder – we want this information for all the bidders who submitted the response. 4. Name of the Winning Bidder. 5. Name & Rank of all bidders who submitted responses. 6. Approximate date that the tender will be reissued towards the end of the current contract period.
‘Under the freedom of information act, can you please provide me information on what percentage of cases are actually investigated by the PHSO and their outcomes?’
05/02/2024
Dear Parliamentary and Health Service Ombudsman, I hear the ICO can refuse a FOI request by using the s50 exemption and the only way to appeal is to PHSO. 1) How many appeals or complaints of this nature were received by PHSO in 2023? 2) How many of these were recorded as upheld? 3) What action is taken for those upheld (such as does PHSO instruct ICO to give a proper response)?
1) How many complaints have been made to the Motor Ombudsman about MotorEasy in the last 12 months? 2) How many complaints have you upheld in favour of a consumer against MotorEasy in the last 12 months? 3) How many complaints have you upheld in favour of MotorEasy against a consumer in the last 12 months?
02/02/2024
I would like the complaints details as I will be logging a discrimination complaint
30/01/2024
1. Please provide the titles of all jobs that you advertised directly or through recruitment agencies in 2023. I do not require job descriptions or job specs. 2. Please provide the number of individuals recruited in respect of each job advertised. 3. Where appropriate, specify the name of the recruitment agency that advertised each job.
22/01/2024
Thank you for your email. It does not seem to deal with my questions. Please clarify your response as follows: 1. I requested numbers of complaints the PHSO received over the past 10 years concerning the OPG, further broken down by categories of type of deputy if such a distinction is made. Your email states that attached is a table contains data up to 2015-16 only. However, the table appears to list data up to and including 2022/2023. Is this correct? 2. Please clarify whether the PHSO does or does not record on its database they type of deputy category. 3. The link to your decisions portal you provided shows that decisions are recorded only from 1 April 2021. Is that correct?
19/01/2024
1. Policies surrounding complaining about an individual from the PHSO 2. Acceptable Behaviour Policy
18/01/2024
Given the recent response UKVI supporting all evidence I supplied namely 1. I am a British citizen 2. I was lawfully married to {redacted} unfer Italian Law 3. That as Italian marital law does not allow name change in marriage and the reason there was and is the name verified on my British Passport. That as a dual national of Eire from birth an EU country it is not possible to hold a British passport in a surname contrary to that on an EU passport that adhers to EU Commission decisions already evidenced. 4. That the arrest out of my care of my Severley Mentally Impaired husband in Hull led to re-emergence of a subfile of a case already concluded in 1996 resulting in my husbands Leave to Remain. More concerning was the repitition of allegations on myself that again had already been concluded in the PHSO2012 and as the email of that caseworker that this would never happen again. IT HAPPENED AGAIN Thus my subject question. Is my case the only final decision that isnt?
15/01/2024
This is an information request relating to the Stonewall UK. Please include the following information: • Was your organisation a member of the Stonewall Diversity Champions scheme in the financial year 2022-23? • What was the membership fee given to Stonewall as part of their Diversity Champions programme in 2022-23 by your organisation? • Is your organisation currently a member of Stonewall’s Diversity Champions programme? • What additional monies have been given to Stonewall in 2022-23? Specifically, this incorporates: • Events/conferences (where, for example, your organisation has purchased tickets to attend or entered raffles or auctions organised by Stonewall). Please name any events/conferences that your organisation attended and the date attended. • Other programmes (such as LGBT Leadership programme, LGBT Role Model programme, Ally and/or Trans Ally programmes, as well as Train the Trainer programmes etc).
• Page 2 para 13 – “I believe I have access to the relevant legislative information and documents. A PHSO version of the Parliamentary Commissioner Act 1967, from which PSHO works would be helpful to me, even if it was in handbook form please?” • Page 3 para 2 – “PHSO has stated to me on 19-10-23 that “all PHSO employees, contractor with and follow the clear guidelines regarding standards of behaviour and conducts that are outlined in various polices then listed the following, is this still correct please? List- PHSO Casework Scheme of Delegation (ombudsman.org.uk) Service Model Main Guidance 14.0 20190401 (ombudsman.org.uk) PHSO_Code_of_Conduct_March_2019.pdf (ombudsman.org.uk) Service Model Policy and Guidance: Review and feedback Guidance 11.0 (ombudsman.org.uk) PHSO Casework Scheme of Delegation (ombudsman.org.uk) Equality, Diversity and Inclusion Policy. This last policy more concentrates on the treatment of PHSO staff rather than members of the public. However due to this policy being based on the Equality Act legislation, would I be correct in believing that all content equally applies to members of the public as well as staff members please?”
This is a request to the PHSO under the Freedom of Information Act. Please let me know (by electronic communication): 1. How many complaints the PHSO has received over the past 10 years concerning how the Office of the Public Guardian had dealt with complaints about deputies for financial and property affairs? Please provide the answer to question 1 broken down any categories of type of deputy appointment if such a distinction is made. 2. Please provide a further breakdown of complaints received to show: a. the number of such complaints found to be outside of the PHSO’s remit; b. the number investigated but found unsubstantiated; and c. the number upheld. 3. If there is a webpage link to summaries of complaints as defined in question 1, can you please provide it to me.
12/01/2024
I am making a request under the Freedom of Information Act for: (a) the number of investigations by the Ombudsman in which the recommendations have been refused by the investigated organisation; and (b) the names and dates of such investigations. If there are any steps I can take to narrow down this request for information then I would be grateful for your assistance. If there is anything further I can do to assist with the request please do let me know.