04/11/2024
In light of this, I am requesting the following data for the past two years (either calendar years or the last 24 months): 1. How many total complaints were received by the PHSO? 2. What number and percentage of these complaints resulted in an investigation being concluded? 3. Of those investigations, how many and what percentage were: a. Upheld? b. Partly upheld? Furthermore, I request the same information for complaints specifically relating to the Ministry of Justice (MoJ) over the same time period: 1. How many complaints concerning the MoJ were received by the PHSO? 2. What number and percentage of these complaints resulted in an investigation being concluded? 3. Of those investigations, how many and what percentage were: a. Upheld? b. Partly upheld? Additionally, I understand that the PHSO is authorised to investigate complaints against UK government departments, including the Ministry of Justice, under the Parliamentary Commissioner Act 1967. This remit would also cover complaints about administrative failings by the Ministry of Justice and its agencies, such as the Judicial Conduct Investigations Office (JCIO) and the Judicial Appointments and Conduct Ombudsman (JACO). If this is not the case, I request a clear explanation as to why these organisations are exempt from investigation and why this information is not clearly reflected on your website. Clarity on this matter is essential, and the public should not be misled by inaccurate or incomplete information about your regulatory powers.
18/10/2024
let me know how many decisions were upheld and / or changed as a result of judicial review from 1995 ~ 2020, for example, or over a recent ten year period ?
15/10/2024
Would you be able to share the list of all UK supplier contacts in relation to complaint handling? Request after clarification: 'I believe you are in possession of the list of all complaint email addresses to the Elec and Gas suppliers, so I am simply requesting that information to be shared, so we can use this to follow up when needed to start complaint procedure.'
Would an NHS England service contract provide a base line for the Clinical Standard or could the PHSO decide on a higher or lower standard? At the other extreme would the PHSO exclude an NHS England service contract from its consideration and derive the Clinical Standard from other sources?
14/10/2024
I would like to request the following information: Data you have on complaints brought against gas companies over the last ten years (or failing that as large a time frame as possible).
11/10/2024
If you are refusing produce a report to parliament or reassess your conclusion, the public has a right to know who is (unfairly) performing the functions of the PHSO, and I require from you as a freedom of information request, a full list of the individuals who worked on and/or who had theoretical influence over this investigation.
07/10/2024
FOI request re the number of complaints made annually about this Trust to us from 2021 to now. What the complaint themes were and % of complaints that were upheld or not.
04/10/2024
1. Any internal communications, policy documents, or guidance related to the decision to signpost ISCAS.
01/10/2024
Under the FOI act I am requesting the disclosure of all these emails and attachments with fees waived. Given it will contribute significantly to the public’s understanding of the UK Government and NGO'S concealment of crimes against humanity. Abandonment of human rights defenders and whistleblowers for political convenience. Abdication of constitutional duties and mission statements.
26/09/2024
i would like to know the number of people who received a Toric lens to treat their cataract eye condition which was funded via the NHS. assuming a number of people did receive funding; i would like to know any anonymised demo graphic information you are able to disclose (including age, gender, ethnicity and area of residence/local health authority). ideally, i would like this information for the previous three years if possible (ie since 2021), and for people living in England. Please let me know if i need to request this information another way, and whether there is a charge attached to this request.
25/09/2024
Please can you confirm if you employ in-house legal services? If you do, please provide: 1. Job titles for all legal roles/roles within your Legal team. 2. The employee salary/pay bands for each Legal role. 3. Job advertisements for roles within your Legal team since 2020.
24/09/2024
A request to provide a copy of your Complaints Handling Procedure A request under Section 50 of the FOIA 2000 to Disclose the instuctions / guidance criteria adopted by the PHSO to determine what is meant by "serious" on which the decision made by (Redacted) / PHSO has been based. A request under Section 50 of the FOIA 2000 to Disclose the instuctions / guidance criteria adopted by the PHSO to determine what is meant by "have the biggest impact on improving public services" on which the decision made by (Redacted) / PHSO has been based.
23/09/2024
I was also mentioned I could challenge the Ombudsman. How does that work please? Please send me details, however I can’t pick that up until October now.
20/09/2024
I would like the name of the independent Midwife and Obstetrician who carried out this complaints review and registration details.
Would you please provide the contact details of your Ombudsman CEO
16/09/2024
I’m trying to think of a way to correctly word this sort of question. Essentially, there is a body of belief within the orthodontic industry among a number of professionals and patients who have undergo premolar tooth extractions whilst they were young, that extractions can cause harm to patients by causing their jaws to not grow fully, leading to breathing issues such as sleep apnea and other complications. Can you tell me if you have ever investigated allegations that tooth extractions have caused potential harm to patients? I hope this kind of wording words. Linked to 00002528
I am writing to request information under the Freedom of Information Act, can you please provide the following: The number of complaints the PHSO has received about NHS dentists in the last 5 years [Between April 6 - April 5 2019/20, 2020/21, 2021/22, 2022/23, 2023/24] Broken down by year. Can the figures also be broken down by the corresponding ICB (Integrated Care Board) or perhaps by region or local authority area? Of these complaints, how many were upheld? Broken down by year and either ICB or LA area?
13/09/2024
(i) Is there an audio recording of the meeting held on 3 July? If so, please provide me with a copy in an appropriate format. (ii) Who gave the update mentioned at 1.2? (iii) What was said? I suggest you ask everyone who was there, perhaps leaving Ms Hilsenrath out of it, for copies of their notes. (iv) If, as suggested, the governance review carried out by (redacted)was "overseen by the Director of Operations, Legal and Clinical and the Chief of Staff" I want to see all the internal communications between those officers and (redacted) in the period leading up to her email of 1224 on 24 July (copy attached). (v) If Ms Newman made handwritten notes preparatory to writing up the minutes I would like to see them. (vi) Bearing in mind the fact that the Board was to be informed of the outcome of the governance review carried out by (redacted), has each member of the Board been given copies of her email of 24 July, my email of 1600 on 25 July and my JR PAP letter of 2026 on 25 July?
12/09/2024
I would like to request details of previous complaints against Judge {redacted} at the Walsall County Court under the Freedom of Information Act. I am in the process of following up a case against this judge due to the fact that she has: • bullied my daughter and caused her to have a severe relapse of mental health problems. My daughter has ADHD, autism, depression and anxiety. The judge was fully aware of this and made attending the court process as difficult as possible causing my daughter to have a severe panic attack during the process; • Judge {redacted} then made fun of her and continually made sarcastic comments (all of this evidence is available as it was recorded by the court). • As well as abusing my daughter’s disabilities the judge in question also gave my daughter’s property to the defendant in the case, despite the fact that we were told that the defendant had to pay so that the article could be made fit for purpose. I believe this to be illegal so need to know if this judge has a previous history of doing this.
10/09/2024
We have a simple FOI request question, for NHS NICE and MHRA, plus DHSC and NHS England, as well as both CQC and PHOS, or local NHS Health Providers and NHS Health Authorities too. Or for the new Secretary of State for Health, plus Minister for Disability too. Over local NHS Health Providers and NHS Health Authorities, or NHS England and DHSC or Health Ministers too. Refusing or not provide Accessible Information, on Prescription Medication going to Vulnerable NHS Disabled Patients, who cannot read their issued NHS Prescription Medication. Whether Medication ' Labels, or Medication ' Packaging and/or Medication ' Instruction Leaflets too. Also are registered users of Accessible Information, in Different Approved and Commercially Available Disabled Alternative Accessible Formats (D2AF's) as well! If this refusal leads to or causes a Vulnerable Disabled NHS Patients Unlawful Death? Is it grounds for a Local Coroner's Court, to look into possible Medical Malpractice and Negilience? As well as even charges being issued for Corporate Manslaughter, against local NHS Medical Personnel and Medical Authorities Official's, or even DHSC Civil Servants or Health Ministers too? Who were found responsible for denying or stopping and/or refusing to providing Accessible Information on issued NHS Prescription Medication ', going to and for Vulnerable Disabled NHS Patients too? This is a question, local Councillor's serving on Local Health and Wellbeing Board's, or on Regional Health Authorities Boards too. Let alone Members of Parliament and Members of the House of Lords, or Welsh Assembly Members, or Members of the Scottish Parliament, who serve on Health Committees. Should be investigating and asking questions, of NHS National, Regional and Local Health Authorities Officials, plus asking questions of DHSC Civil Servants and Health Ministers as well? Sooner rather than latter, when there is clear evidence Prescription Medication ' tablets and Capsules. Different types of issued Prescription Medication ', in different sizes of Medication ' too! Have no individual Tactile Identification Markings, of any real kind at all in many cases of Medication Tablets and Capsules. Or are provided with and can be identified individually, by different size or different shapes of Medication ' Tablets and Capsules? Or by different colours, for Medication ' Tablets and Capsules? Or by different combination of Colour Coding, for Medication ' Capsules and Tablets too? When the likes of Prescription Medication ' Talking Labels , would provide Accessible Information for NHS Prescription Medication '. That are issued to Vulnerable NHS Disabled (visually Impaired / blind, or have learning difficulties) Patients and/or Ethnic Minority NHS Patients, plus NHS Patients with Illiteracy too. This is something that cannot be ignored, when Blackpool NHS Health Providers, refuse to provide the likes of Prescription Medication ' Talking Labels . Instead SSAFA are providing these very same Prescription Medication ' Talking Labels , for Visually Impaired and Blind Disabled Veterans and NHS Patients too. Along with the local NHS Health Providers and local NHS Health Authorities, are refusing to supply Accessible Information in different or any Disabled Alternative Accessible Formats (D2AF's). That is for local Vulnerable Disabled NHS Patients, own Disabilities Needs and Requirements too! Directly in breach of the 2010 Signle Equality Act, as well as in breach of DHSC own 2015/16 Accessible Information Standard Law too. Which nether DHSC, or NHS England, or CQC, or NHS NICE and MHRA, are complying with themselves, let alone enforces these Disability and Equality Laws on others in the NHS too. Redacted. Disability Rights Campaigner's and Disabled Victim of NHS Accessible Information Discrimination too.