12/12/2024
In a situation where all parties (the case worker, the supposed external adviser, and the Ombudsman Assurance Team) knowingly produced and supported a fraudulent report, what internal and non-court-related procedures can a complainant pursue for remedy?
10/12/2024
1) The number of complaints regarding health submitted to your office during the calendar year January to December 2023 and for the year-to-date 2024. 2) Of the total number of complaints identified in 1. above, for each year, please advise how many complaints were progressed/investigated and how many were not progressed/investigated? 3) Of those not progressed/investigated as identified in 2 above, what were the reasons for this *: a) Prematurely submitted before the complaint with health organisation was completed b) Time-barred c) Legal action had been started d) Not considered serious enough e) Resource-heavy f) Other (please specify) * If your data can only be extracted using alternative, pre-defined criteria, please use these instead. 4) Referring to the numbers identified in 2. above **: a) Of complaints progressed, please advise how many patients were under 65 years of age and how many patients were 65 or over. b) Of complaints not progressed, please advise how many patients were under 65 years of age and how many patients were 65 or over.
05/12/2024
Dear Parliamentary and Health Service Ombudsman FOI team, I am writing to you under the Freedom of Information Act 2000 to request information about the number of complaints received about DNACPR forms in the last 6 years. Please may you provide me with: 1. The total number of complaints the Parliamentary and Health Service Ombudsman received each year from 2018 - 2024 challenging a DNACPR form decision If possible, please provide this information in a format that allows for easy analysis, such as an Excel spreadsheet or PDF document. If you can identify any ways that my request could be refined, I would be grateful for any further advice and assistance. If you have any queries, please don’t hesitate to contact me via email or phone and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below. Thank you for your time and I look forward to your response.
Since 2019 how many complaints have you received from patients about outcome desions, from icb for plastic surgery. Ie thigh lift or reduction or Breast lift or reduction and any other area. And out comes of applications. Any compensation awarded. Please provide since 2019. Applications from across the board Please list icb if possible
Dear PHSO I would like to make FOI request relating to the following. Please can you tell me - the longest extension given to someone beyond the 30 day deadline to respond to the PHSO - the longest extension given to someone beyond the 30 day deadline to respond to the PHSO due to a medical condition/emergency - the longest extension given to someone beyond the 30 day deadline to respond to the PHSO due to a mental health condition/emergency - how many extensions have been given beyond the 30 day deadline to respond to the PHSO over the last five years - the longest delay that the PHSO has required while providing its service
Please disclose the guidelines for PHSO investigators or any similar internal document that assists PHSO investigators in reaching the conclusion that failure to follow the organisation’s complaints policies is a failure, in the same way that non-compliance with relevant NHS regulations is also a failure.
03/12/2024
Please can I amend this request as follows: Please can I have copies of PHSO decisions which match the following criteria: 1. Are complaints about a hospital or hospital trust 2. Are fully or partially upheld 3. Whose text contents match the following words/phrases: "mislead" "misled" "misleading" "dishonest" "dishonesty" "cover up" "cover-up" "covering up" "untruthful" 4. Have been published since 1st January 2017 (inclusive) Hopefully this will prevent the need to read through cases. Please can you assist on how I might modify my query if this is not the case?
I would like to know how many cases were investigated after time limits were set aside? stats on how many cases were investigated following the time limit being set aside in 2022, 2023, and 2024? Are you able to provide a summary of an example of where time limits have been set aside?
02/12/2024
He also requests details of other cases involving organisations who have been ‘deliberately misleading, or was dishonest with a complainant’
29/11/2024
I am writing to request copies of e-mail correspondence between your organisation and the General Medical Council regarding physician associates. Please could you provide copies of emails which: - Contain the keywords "physician associate" or "physician associates" or "PA/AA" - Were sent or received from the General Medical Council. The email domain is @gmc-uk.org - Time limit: last 3 months (17 August - 17 November)* Please redact personal information as required and include email attachments.
27/11/2024
Please can you provide me with your salary bands/pay bands.
18/11/2024
under the freedom of information act, can you supply the name and rank of the clinician that you claim to have advised you throughout please.
The total number of cases you have handled each year, as well as the current number of cases under investigation. The average wait time for a response, broken down into categories of 3 months, 6 months, 12 months, and 18 months or longer. The average time it takes for cases to be fully resolved.
"Making sense of the muddle: the ombudsman and administrative justice, 2002–2011", published in 2012 in the Journal/Conference "Journal of Social Welfare and Family Law". Note from the sender: I'm researching administrative justice systems and your reflections as an Ombudsman are crucial. Such firsthand experiences would enhance my analysis. Can you share the PDF?
15/11/2024
I am writing from the office of Rt Hon. Anneliese Dodds MP. I hope that you will be able to help. Anneliese would like to know what percentage of cases referred to you are not taken forward as they are out of your scope because of time limits? Can you brake this down to say what percentage of NHS cases referred to you are not taken forward because they are outside time limits? I understand that there is guidance to set aside the time limits, what guidance is there for caseworkers on this? What percentage of those who ask for time limits to be set-aside are investigated?
I am emailing for information under the FOI Act. Please could you tell me: 1: How many complaints you have received about the CQC for each of the last 10 years? 2: How many were upheld?
14/11/2024
PHSO published a leaflet on its website regarding how the PHSO can help individuals who want to make a complaint about NHS or Government Organisations. In the leaflet it states: "You have a year from when you first knew about the problem to bring your complaint to us" Please confirm whether this is factually correct, particularly in cases where the organisation takes more than a year to investigate the complaint. Is there not a further time limit in such cases. For example does a complainant have a further period, say 3 months, from the date the organisation closes the complaint to bring it to you.
11/11/2024
Could I also have a copy of any policies relating to data breach’s involving employee personal records.
08/11/2024
After speaking to the Information Commissioner's Office, I would also like to request information regarding your retention policy's with recorded calls incoming and outgoing distance off time kept reason for keeping and reasons for deleting.
07/11/2024
Background: On 09.05.2024 Ms Rebecca Hilsenrath (Ombudsman and Chair) wrote a letter to AJM Healthcare: “I look forward to hearing from you by 6 June to inform me of the steps you will take to review this increase in complaints, your complaints processes, and the support you offer to your customers.” https://eur03.safelinks.protection.outlook.com/?url=https://www.ombudsman.org.uk/sites/default/files/RH to AJM 090524.pdf&data=05|02|informationrights@ombudsman.org.uk|683ae080b8eb4ba2cc7d08dce9143095|7c88cec864114f329333cf6877fd3515|0|0|638641521531575695|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|40000|||&sdata=wH5fHfoaxnfvvhbihUVqdAYf1v2zKbwD38xqdF6p2c8=&reserved=0 This letter was widely used in the press together, in certain cases, with the misleading insinuation that the NHS WCSs severely lacks Government funding. Obviously, funding is not the problem, because AJM Healthcare report £3m profit for FY2023, pay their private equity backers £2.3m in dividends in FY2023, pay average wages per employee of £35K pa and award a 30% pay rise to the highest paid executive in the year ended 30.04.2023 (see below AJM annual report & accounts). https://eur03.safelinks.protection.outlook.com/?url=https://find-and-update.company-information.service.gov.uk/company/02808028/filing-history&data=05|02|informationrights@ombudsman.org.uk|683ae080b8eb4ba2cc7d08dce9143095|7c88cec864114f329333cf6877fd3515|0|0|638641521531618645|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|40000|||&sdata=QXPPWOxWINj25sCJ/VK2ZK/MweERscZKZPdflUIa3/4=&reserved=0 According to: https://eur03.safelinks.protection.outlook.com/?url=https://www.gov.uk/government/publications/the-nhs-constitution-for-england/the-nhs-constitution-for-england&data=05|02|informationrights@ombudsman.org.uk|683ae080b8eb4ba2cc7d08dce9143095|7c88cec864114f329333cf6877fd3515|0|0|638641521531637552|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|40000|||&sdata=tsbxbg9uYHs3swMxoWGPNLiKeDAImheNmkhLgGx7HLM=&reserved=0 the public has “the right to have any complaint you make about NHS services acknowledged within three working days”, but AJM Healthcare seems to be ignorant of or disregard this right (in the case of my complaint dated 31.05.2024, about out-of-date eligibility criteria for NHS wheelchairs dated June 2016). Please release the following information: 1. Did PHSO receive a response to their letter of 09.05.24 from AJM Healthcare? 2. If so, at what date did AJM respond to the PHSO’s letter? 3. Can the PHSO kindly make public AJM’s reply in response to this FOI request? 4. In the event that PHSO is unable to publish AJM’s response to their letter, please release at least the reasons given by AJM for the dramatic increase in the number of complaints escalated to PHSO. 5. Is PHSO undertaking any measures to encourage AJM to improve their State-funded community services (turnover £27m in FY2023)? 6. Did AJM use the excuse of underfunding by the Government to explain the increase in complaints about poor NHS WCS service? 7. Is it important for PHSO that complaints are acknowledged within three (3) working days, as per The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, or is this deemed irrelevant by PHSO?