15/11/2022
Please provide the amount of complaints lodged about CAFCASS, the amount upheld or partially upheld. I wish for this data over the last 11 years
14/11/2022
Could you please provide details of the PHSO review process following statements and decisions? Could you please provide details of the Assurance Team and what their remit is within the PHSO? What is the RAFT team and can I be provided details of the Team and what is their remit within the PHSO?
1 is the office of the ombudsman subject to the principles of good administration? 2 is the office of the ombudsman subject to the principles of open justice? 3 are the employees of the office of the ombudsman civil servants?
09/11/2022
Please confirm the meaning of the following Abbreviations: RAFT RaFT(OM) CMS I am assuming that S/CW and CW refer to Senior Case Worker and Case Worker. Kindly confirm. Is there any further information available that might further clarify the difference between a review (something done by a case worker’s line manager) and a complaint (something dealt with by an off-line management complaints team that would also precede for example an application for Judicial Review)
08/11/2022
The enquiry line is closed today for staff training. Please supply a copy of the internal complaints procedure. I am not happy with the work done by a case officer and his refusal to comply with due procedure. I have tried emailing Rob Behrens Executive Chairman of P&HSO but there is no server delivery receipt: please confirm his email address.
07/11/2022
Please could you provide me with information about the number and type of complaints you deal with that relate to Waterways, that is canals, rivers and navigations which come under the jurisdiction of the Environment Agency. I would like the number of enquiries received and investigations completed over the last three years. I’d like to receive the information by email.
1. The number of complaints received by the PHSO concerning the NHS 2. How many of these complaints were taken forward 3. How many of these complaints were deemed to be valid complaints but were denied investigation by the PHSO on the grounds of being outside the 12 month time limit of making a complaint to the PHSO concerning the NHS 4. How many of the complaints which were deemed to be valid complaints but were denied investigation by the PHSO on the grounds of being outside the 12 month time limit of making a complaint to the PHSO, were subsequently investigated following an appeal for a review of the decision by the complainant
Please find attached. I haven't received a reply so I thought I might initiate a request for the information under Freedom of Information. I wish to locate the Root Cause Analysis carried out by the Northern Care Alliance NHS Foundation Trust that is referred to in the decision of the Parliamentary and Health Ombudsman which is at this link: https://decisions.ombudsman.org.uk/report/?id=f15affae-12c6-ec11-a7b5-6045bd100f54
04/11/2022
Your recent job advertisement for Assistant Director of Finance includes this: "At PHSO our motto is 'live well, work well' and to support this we offer a generous range of benefits." https://urldefense.proofpoint.com/v2/url?u=https-3A__www.michaelpage.co.uk_job-2Ddetail_assistant-2Ddirector-2Dfinance_ref_jn-2D082022-2D5734739&d=DwICaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=Rbm6SSzB-RuZkBxvZzo7QNA7NNDpFVaH5P9CXsuN3oBHEawj63j348bb4fUMN5xG&m=pVFSnYlqA-EBgOzfbevWKYy99v4DMS1raFn_s8QzgzU&s=II1Lo7QCHIoaaKv8R3UoFAFCjNl10TnljbCTxKcrWTc&e= The successful applicant will have: 'Premium access to Headspace mindfulness and wellbeing app' 1. When did 'live well, work well' become your motto and what alternatives was it selected from? 2. Please provide information on the 'Headspace mindfulness and wellbeing app'.
I have just spoken to Mr (redacted), and he would like us to provide information on all cases we have dealt with, names and ref numbers and decisions we have made. I am not sure if this is possible but thought I would send it on to you.
02/11/2022
Please accept this email as Freedom of Information Act in relation to the level of complaints raised about Sydenham Green Practice and waiting times. Who is your GP advisor and can I have visibility of their recommendations so I can take this up independently?
31/10/2022
As an employer, the PHSO has a legal duty under the Management of Health and Safety at Work Regulations 1999 to assess the risks arising from known workplace hazards. The greatest/most common workplace hazards, by the number of lost working days, are those hazards that are known to be the causes of work-related stress. The workplace hazards that have been found to lead to work-related stress are well-known from extensive research and are summarised in the HSE Management Standards of 2004. I would be grateful if you were to provide me with copies, by email, of the following documents. I have listed the documents by the Regulation which requires the documents to be recorded: Regulation 3.1 An assessment of the risks arising from the hazards Regulation 3.6 (a) the significant findings of the assessment with respect to the hazards (b) any group of his employees identified by it as being especially at risk from the hazards Regulation 5 Records of the arrangements for the effective planning, organisation, control, monitoring and review of the preventive and protective measures for the hazards. Regulation 10 Information for employees on the hazards Regulation 13 An outline/schedule or policy with respect to the training being provided to employees with respect to the control of the hazards. If there should be such extensive archived documentation that the fulfilment of this request should require excessive employment of time then I would be grateful to have the original and the most recent versions of each document. If that should pose too great a burden, or create excessive delay, then, at least in the first instance, I would be grateful to receive the documents required under Regulation 3.1.
28/10/2022
Please provide me with the Ombudsman's policy (or policies, if there are multiple) on receiving and handling Health Service complaints.
I would like to request information regarding how many complaints received by the ombudsman, relating to HMRC tax credits overpayments were investigated between 2019-2022. Can this include how many were upheld and how many were not upheld. Where possible, can brief summaries be provided about the reasons for the decision.
20/10/2022
Statistics on PHSO employees as to how many have had autism/asperges training and which have not Information on whether PHSO is short staffed Case workers full name, position, my accredited qualifications and why i was given the case. Similarly, the same for whoever i may have discussed this with. Copies of our Ethical, Equality and Diversity policies Who was head of equality and diversity, their name and direct email
14/10/2022
Please will you provide a list of support services free to access and available to PHSO workers, when dealing with complaints and complainants? If possible, please indicate where the service is: - lay or professional (as in legal or medical); - provided in-house i.e. on PHSO payroll or outsourced (e.g. by referral or contract) - where it may be UK required provision (i.e. government defined/funded); - and/or provided through independent service (e.g. through charitable society).
How many redress payments recommendations were made to GP practices to provide compensation to a patient in each of the past 5 years, and what was the value of each payment recommended.
How much funding you have received over the last 3 reporting years (by year). The salaries of the top 3 earners in the organisation How may staff are employed How many complaints you fully investigated during those reporting years i.e. complaints that went to full investigation. The split of outcomes i.e. upheld, not upheld and of those the upheld, the number where you were satisfied with the recommendation already offered before the complaint came to your service. If relevant to your service: What was the total number of fines imposed over those years (by year); what was the total amount paid i.e. were all the fines paid in full to the treasury?
12/10/2022
In the event of an unresolved issue between a complainant and PHSO. Does PHSO have recourse to Alternative Dispute Resolution along the lines of/or similar to the Financial Ombudsman Service's Independent Assessor. If it does, how is it accessed and what is the procedure.
11/10/2022
Does the PHSO support a patient's right to make a decision about their own medical care? That is, in the event of a surgical procedure, may a patient accept the aspects of the procedure with which they agree, are comfortable to accept, and view as useful; while, at the same time, decline aspects of the procedure with which they do not agree, are uncomfortable about in terms of the point of the procedure, and do not view as useful? This all being considered in the light of the unacceptable aspects (from a patient's point of view) not affecting the overall procedure or its outcome.