29/09/2022
DVLA Complaint Information for the last financial year, complaint outcome’s, number of actual complaints investigated/ dealt with and number of complaints not taken forward please.
26/09/2022
I am making a FOIR for the following information: • Please inform me when the PHSO forwarded my email to the GP; or • If the PHSO has not and does not intend to forward my email to the GP then, please explain why the PHSO have made this decision, and • tell me how to contact the GP directly. On the 11/09/2022 I emailed the PHSO Subject: "For the personal attention of Geriatrician advisor (MB MSc MD FRCP FRCPE)", copy below. I expected the PHSO to forward my email to that Geriatrician. I am making a FOIR for the following information: • Please inform me when the PHSO forwarded my email to the Geriatrician, or • If the PHSO has not and does not intend to forward my email to the Geriatrician then, please explain why the PHSO have made this decision, and • tell me how to contact the Geriatrician directly.
In the Decision document released as part of your first response to me there are links to various PHSO documents. The links do not work for me, perhaps understandably because I assume they are on your intranet. They are: Remit guidance Named persons guidance Casework themes guidance Casework categories guidance Joint working guidance Suitable complainant guidance Precedent checks guidance Our quality measures Premature guidance Time consideration guidance Out of time guidance ALR guidance Legal briefing note Another dispute resolution forum guidance Indications of maladministration guidance Indications of injustice guidance Unremedied injustice guidance Resolution guidance Any other reason to decline to investigate guidance Material evidence (Assessment) guidance Portal case summary guidance Proposed scope guidance Comments on proposed scope guidance Confirming the investigation/agreed scope guidance Confirm the investigation Casework risk assessment tool Investigation planning guidance Service model main guidance Interviewing guidance Provisional views Comments on provisional views guidance Material evidence (Investigation) guidance
Please can you supply a copy of The Ombudsman’s Principles and a copy of DCMS’s Fraud Response Plan from May 2021.
23/09/2022
For what reason did the Parliamentary Health Service Ombudsman (PHSO) keep the Stage 2 Report in respect of maladministration suffered by 50s born women confidential from the majority of victims? This request does not include confidentiality in respect of the names of the six, that is a given, it relates solely to the report itself.
1. All compensation you recommended authorities make to complainants in 2020, 2021, and 2022 (or the latest available date). Please indicate whether each complaint was a parliamentary or health service complaint. 2. The number of enquiries where an individual waited more than 12 months for an outcome in 2020, 2021, and 2022 (or the latest available date). Please also show this in the context of total enquiries (i.e. how many enquiries you received in each year, and how many of those waited over a year), and again indicate whether it was a parliamentary or health service complaint. 3. The number of decisions/outcomes that changed following an appeal or feedback about the service in 2020, 2021, and 2022 (or the latest available date). Please indicate whether each case was a parliamentary or health service complaint.
20/09/2022
Please will you provide a list of support services free to access and available to the complainant, when dealing with the PHSO? - lay or professional (as in legal or medical); - where it may be UK required provision (i.e. government defined/funded); - and/or where it is an independent service (e.g. through charitable society).
Please can you confirm if the draft Stage 2 report has been released to certain parties for preview and if so, exactly to whom it has been sent, possibly including APPG, WASPI, MPs etc
16/09/2022
1) Hypothetically speaking, if a patient reported to the PHSO that 14 years of their medical data had allegedly been altered using EMIS Web, but the NHS were restricting that same patient's access to their own EMIS Web audit data, is that something the PHSO would investigate? 2) Do the PSHO have certain powers through legislation to obtain the audit data if the NHS openly refused to provide it to them with the data? 3) If so, what are them powers? for example: section so and so of Act 123 gives the PHSO the power to acquire evidence/data to protect the patient's rights etc. 4) Do the PHSO have certain powers to inspect GP computers where they suspect a serious incident has taken place? 5) Same again for question 4, if so, what are them powers?
1. Please provide details of all compensation/financial redress/remedy you recommended authorities make to complainants in 2020/21 and 2021/22. Please provide the information separately in two lists - parliamentary complaints and health complaints. Where your recommendation included an amount for arrears, please indicate this fact. 2. Regarding your scale of injustice on page 183 of your Guidance, please provide the total amount of remedy you recommended falling within each of the six levels in 2020/21 and 2021/22. Guidance: https://www.ombudsman.org.uk/sites/default/files/Service_Model_Main_Guidance_19.0.pdf
15/09/2022
1. The Death Rate of Ex-Miners, Ratio to Pay-outs, linking to Payment from the MPS Pension Fund, to the Richness of the MPS Pension Fund. To see if The MPS Pension is doing it's Job, is it "Fit for Purpose", or just an Income Stream for the Trustees? 2. How much money has been taken out of the Scheme, by The Government. 3. I need to know: How Many Miners are left? 4. What is the overall Value of the Pension entirely, of the MPS Pension? 5. How does it compare: "Fund to Payment", with other such Pension Schemes?
14/09/2022
I should like a summary of the number of complaints your office has handled in the last five years together with the number of those complaints that have been upheld.
13/09/2022
For the last 4 years please itemise the total compensation paid on behalf of medical claims
08/09/2022
This is an information request relating to the number of staff who are contractual home workers. Please include the following information: • The number of staff that currently work employed by the organisation that are contractual home workers Please also include the following information: • The number of contractual home workers employed by the organisation in each of the last three financial years: 2019-20, 2020-21, 2021-22 By “the department” I mean the core department By “contractual home workers” I mean employees who have it written into their contracts that their normal working arrangements are to work from home.
07/09/2022
1. Please can you tell me on what basis does a Ombudsmen decide that a complaint against a local authority regarding children failed by the system is acceptable? 2. If a complaint against a local authority is mostly upheld and the authority has denied any Maladministration occurred but the Ombudsmen refused and said that indeed they had been a great deal of failures and Maladministration but then the ombudsman sides with the authority when their admission of fault changed and they then decide to log it but not deal with it instead lock it away and throw out the key? 3. If a claimant states the council has lied and the statements are untrue what is the claimants rights? 4. Does the authorities have more rights over the claimant? If no please explain why its their words against the claimants and favourably the authorities always win. 5. If the authorities placed children with another relative sibling,aunt,uncle who is responsible? 5b, Also if the council failed to protect the children and the paperwork, files, cases, CIN reports relating to the children is that acceptable? 6. If answer to above is the authorities please explain why say x amount of years later they can dispute that and deny conversations and or the responsibility? 7. Is 10+ years of failures including no support to the following respite, extra support, mediation, protection, parent Contact, sibling contact, acting on evidence of a member of the family been violent and abusive, bereavement support, wellbeing support are these circumstances all not relevant or supported? 8. Is a in depth Upheld complaint that had a huge affect on a family mentally physically emotionally and financially not seen as a complaint that is relevant to your work? Would been broadcasted on the television make that family be treated differently? After weeks of researching I believe that only a small fraction regarding the above fully or partially get taken seriously and the outcome is just another door in the families faces.
06/09/2022
1. How many diagnoses of Obsessive Compulsive Disorder were made in the UK? 2. How many people were referred for treatment (and of what kinds of treatment) for OCD? 3. What lengths of delays for treatment were recorded? 4. How many records of successful outcomes were reported? 5. How many complaints were made against the NHS for unsatisfactory treatment of OCD? 6. What amount of NHS budget was/is allocated to OCD treatment?
05/09/2022
I have spoken on the telephone to the ICO and they have suggested that I ask you for a copy on your complaints procedure.
1, What can i do if an NHS organisation does not respond to issues raised? By does not respond i mean you have chased the issues on numerous occasions and say 3 months or even 6 months have past. The NHS organisation may not responded at all other even an email delivery receipt. And you are using the correct contract address details carding to the NHS website. 2, Why do you refer the public to the NHS constitution? As the NHS does not always follow what's in the constitution and the ho as an organisation can not make the NHS follow the constitution or law . That is It is only worth referring patients to information that you can enforce. That is state clearly the ho cannot enforce the law or the NHS constitution, but here it is if you want read what supposed to happen. 3, What kind of issues will you investigate? can you please make people aware that you will only investigate issues “you deem serious” so people do not waste time reporting issues to your organisation? As patients are made to believes something positive will happen and spend a lot time doing so that could be used more productively. 4, For example you could say in big letters we only look at approximately 1/10 complaints issues brought to us. And only about 1/10 of these complaints raised will be found in the patients favour. There is only 1/100 chance its worth reporting issues to us if you want some resolution.,before you startfilling a ho complaint form. 5, Why do you not make the above clear before people engage with your service for prolong periods of time
I understand that the DVLA now interpret an exceptional case as a person who has passed the exceptional case criteria and driving assessment, not someone who meets the ten mandatory criteria. This may affect the audit results. The DVLA were requested by the PHSO to carry out changes to “exceptional case” procedures, then audit those changes. Question: does the term “exceptional case” in PHSO case P-001082 and the document Visual disorders: assessing fitness to drive refer to: • applicants meeting the ten exceptional case criteria supported by written evidence from a medical professional and, former exceptional case drivers whose licence has been restored, or • only drivers whose licence has been restored after assessment at a DVLA approved Centre, or by the Courts?