10/07/2026
Regarding the ICO complaints — please provide the number of complaints received about the ICO in the two financial years 1 April 2023 to 31 March 2025 only, limited to those that progressed to primary investigation. I understand from your response that no complaints were upheld in this period. I do not require a case by case review of whether complainants were disabled or vulnerable. I simply ask for the total number of ICO complaints received in that two year period and the number that progressed to primary investigation.
09/07/2026
Under the Freedom of Information Act 2000, I am writing to request information regarding vehicles currently owned, leased, or operated by the Parliamentary and Health Service Ombudsman. For each vehicle, I would be grateful if you could provide the following details: • Make and model • Colour • First registration date with the DVLA • MOT issue date or expiry date • Vehicle Registration Mark (VRM) If possible, please provide this information in a spreadsheet or table format, such as Excel or CSV.
07/07/2026
I am looking for some assistance with your organisation’s Spend/Transparency data, available on the following weblink: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection There appears to be no file available for the month of April 2026 Could you advise when the file will be made available to view online? Would it be possible for you to email me a copy of the April 2026 file please and thank you.
Thank you for your response dated 16th June, which addressed point 3 of my request (internal policy on scope revision). I note that points 1, 2, 4, and 5 of my request have not yet been addressed: 1. Scope revision decision (internal records, who initiated and authorised it, and the reasons) 2. Communications with NELFT outside the formal evidence-gathering process 4. Case oversight (identity and role of anyone beyond the assigned caseworker involved in the case) 5. Third party communications Could you confirm whether these are being dealt with as a separate response, and if so, when I should expect this? I am conscious the statutory 20 working day period (from my request of 3 June 2026) has not yet elapsed, but as the response received addressed only one of five points I wanted to check this is the intended approach rather than an oversight. If any part of the remaining request is to be refused, please confirm the specific exemption(s) relied upon and whether the public interest test has been applied, in line with section 17 of the Act.
I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information held by the Parliamentary and Health Service Ombudsman (PHSO): 1. Since 1 January 2023, how many complaints has the PHSO received that relate to: o Artificial Intelligence (AI); o Generative AI; o OpenAI; o ChatGPT; o Large Language Models (LLMs); o AI governance, accountability, transparency, or oversight. 2. 3. Of those complaints, please provide: o The number accepted for assessment; o The number accepted for investigation; o The number declined or closed without investigation. 4. 5. Any guidance, policies, briefing documents, training materials, or procedures used by PHSO staff when assessing complaints involving: o AI systems; o Automated decision-making; o AI-related data protection concerns; o Complaints involving AI companies operating in the UK. 6. 7. Any correspondence, meeting notes, briefing papers, reports, or internal discussions since 1 January 2023 between the PHSO and: o The Information Commissioner’s Office (ICO); o The Department for Science, Innovation and Technology (DSIT); o Any government department or regulator concerning AI governance, AI accountability, or complaints involving AI providers. 8. 9. Any documents, reports, or internal reviews discussing whether current ombudsman processes are adequate for handling complaints involving AI systems, AI-related harms, or emerging AI technologies. 10. Any records discussing accountability gaps where: o A complainant alleges harm involving an AI system; o A regulator declines enforcement action; o An ombudsman declines investigation; o No clear route to remedy exists for the complainant. 11. 12. Any reports, reviews, or assessments undertaken by the PHSO regarding the adequacy of current UK complaint mechanisms for AI-related disputes. Please provide the following information held by the Parliamentary and Health Service Ombudsman (PHSO): 1. Any reports, reviews, assessments, briefing papers, or internal discussions since 1 January 2023 concerning the adequacy of existing UK complaint mechanisms for addressing concerns involving: o Artificial Intelligence (AI); o Automated decision-making; o Large technology companies; o Emerging digital technologies. 2. 3. Any documents discussing circumstances where: o A complainant raises concerns with a regulator; o The regulator declines enforcement action; o An ombudsman declines investigation; o No clear route to remedy remains available. 4. 5. Any internal discussions, policy papers, or assessments relating to potential accountability gaps affecting individuals who seek redress concerning AI systems, digital services, or technology providers. 6. Any correspondence, meeting notes, reports, or briefing papers exchanged since 1 January 2023 between the PHSO and: o The Information Commissioner’s Office (ICO); o The Department for Science, Innovation and Technology (DSIT); o Other government departments or regulators concerning AI governance, digital accountability, complaint handling, or regulatory oversight. 7. 8. Any recommendations, concerns, or observations recorded by the PHSO regarding whether existing public complaint routes are sufficient to address disputes involving AI technologies and large technology companies. 9. Any guidance provided to PHSO staff concerning complaints involving novel technologies where responsibility may be shared across multiple organisations or regulators. Please provide the following information held by the Parliamentary and Health Service Ombudsman (PHSO): 1. Since 1 January 2023, how many complaints has the PHSO received relating to: o Apple Inc. or Apple UK; o iCloud services; o Subject Access Requests (SARs); o Personal data access requests; o Metadata requests; o Data retention, deletion, or account information disputes. 2. 3. Of those complaints, please provide: o The number accepted for assessment; o The number accepted for investigation; o The number declined or closed without investigation. 4. 5. Any guidance, policies, training materials, briefing notes, or procedures used by PHSO staff when assessing complaints involving: o Data protection rights; o Subject Access Requests; o Personal data access disputes; o Large technology companies operating within the UK. 6. 7. Any correspondence, meeting notes, briefing papers, reports, or internal discussions since 1 January 2023 between the PHSO and: o The Information Commissioner’s Office (ICO); o The Department for Science, Innovation and Technology (DSIT); o Any government body concerning data access rights, Subject Access Requests, metadata requests, or technology company accountability. 8. 9. Any documents, reports, or internal reviews discussing difficulties experienced by UK citizens when obtaining personal data, metadata, account records, or information held by major technology companies. 10. Any records discussing accountability gaps where: o A complainant alleges incomplete disclosure of personal data; o Subject Access Requests remain unresolved; o Regulators decline enforcement action; o No clear route to remedy exists for the complainant. 11. 12. Any reports, reviews, or assessments undertaken by the PHSO regarding the adequacy of current UK complaint mechanisms for disputes involving access to personal data held by large technology companies.
06/07/2026
Under the Freedom of Information Act 2000, I'd like to request the following information: For each of the last five calendar years in which information is available, please provide: 1. The number of complaints received by the Parliamentary and Health Ombudsman relating to female sterilisation procedures, requests for female sterilisation, or access to female sterilisation services 2. The number of complaints received from women who alleged that they were refused a sterilisation procedure by an NHS provider 3. Where available, a breakdown of the reasons alleged for refusal (e.g. age; possibility of changing their mind)
I would also like a response from yourselves as to why you do not track your complaints and escalations. This is highly improper and poor conduct yet it is your defense for refusing to comply with the remaining questions. Please provide any documentation you have on why you do not track these basic performance metrics. I recognise this question constitutes a new FoI and therefore await response.
03/07/2026
Hello, I would like to make a freedom of information request. I am doing a research project investigating call-off contracts in the public sector. I have identified twelve potential call-off contracts awarded by Parliamentary & Health Service Ombudsman, but I can't find details of the framework agreements they were awarded from, or which lots were used. I have attached an Excel file that contains the information I am looking at. The last two columns ("Title of framework used" and "Further framework info") is where I am missing information. Please could you provide the name of the specific framework agreement or DPS/Dynamic Market used here, as well as the lot used if the framework was divided into lots. If there is any further info which you think would help me locate the framework agreements (e.g., a link to the framework's Contract Finder or FTS listing, the framework provider, or a widely-used reference number such as CCS's RM codes), please use the final column for this. Please use the second column for the relevant lot information. Please note that I have identified these contracts as possible call-off contracts, so some of them might not be. Some could be, for instance, procured directly (without being called off from a framework agreement), or could be themselves notices of the establishment of a framework agreement. Therefore I would kindly ask you to specify in these incidences what kind of procurement was used in the "Title of framework used" column. I have provided the title, description, the publication date, and procedure type used to award each potential call-off, as well as a URL link to the call-off in question and a unique reference ID for each potential call-off. Please let me know if there is anything else you need to complete the request. Thank you very much in advance.
I write regarding the Ombudsman decision concerning case reference 54b4b4f8- f059-f111-a825-7c1e52048687 (“A practice in the area”, decision date 10th February 2026). I am an NHS consultant and have reviewed the facts set out in the published decision with profound concern. On any fair reading, the case appears to disclose not merely poor complaint handling or service failure, but potentially grave failures of clinical governance, supervision, patient safety, and professional ac- countability involving a Physician Assistant (previously “Associate”) and the supervising GP. The facts as described raise obvious questions about: 1. Whether the supervising GP’s conduct meets the threshold for referral to the General Medical Council, including but not limited to concerns regarding: ˆ unsafe delegation and/or inadequate supervision of a Physician Assistant; ˆ failures in professional judgment creating a foreseeable risk of serious patient harm; ˆ potential departures from Good Medical Practice in relation to patient safety, clinical responsibility, and accountability. 2. Whether the Physician Assistant’s conduct should be referred to the GMC, given the seriousness of the concerns described and the potential implications for public protection and fitness to practise. 3. Whether the facts disclose matters requiring police assessment, including the possibility that criminal offences may have arisen depend- ing upon the full evidential picture available to the Ombudsman but not publicly disclosed. I appreciate that the Parliamentary and Health Service Ombudsman is not itself a criminal or professional regulator. However, the Ombudsman plainly occupies a position of public trust in identifying serious risks to patient safety and ensuring concerns are escalated to the appropriate bodies where there is evidence suggesting impaired fitness to practise or potentially unlawful conduct. In a case of this seriousness, it is difficult to understand how the Ombudsman could conclude its involvement without expressly addressing whether referral to the GMC and/or police was considered, and if not undertaken, why not. I therefore request, as a matter of urgency, that the Ombudsman: 1. Confirm whether referrals have already been made to: ˆ the General Medical Council; ˆ the relevant police force; ˆ the relevant Integrated Care Board, Responsible Officer, or other patient safety authority. 2. If no referrals have been made, urgently reconsider the matter and provide a reasoned explanation as to why the facts do not justify regulatory and/or criminal notification. 3. Confirm what assessment was undertaken of ongoing patient safety risk arising from the conduct identified. This is not merely a retrospective complaint issue. The central question is whether conduct identified by the Ombudsman reveals a continuing risk to cur- rent and future patients and therefore triggers a public protection obligation. Given the gravity of the matters described in your own published findings, I would be grateful for a substantive response within 14 days.
please regard these below as FoI requests. 1. You state a rejection for submitted cases that match your published inclusion criteria by mentioning it is excluded for being "employment related". You do not have any published list of exclusion criteria publicly available. A) Please provide a definition of "employment related" issues as to what is excluded from PHSO review even when it meets the listed inclusion criteria? B) Please provide a comprehensive list of exclusion criteria? 2. The case was escalated to a manager for mismanagement, this followed the process described on your website. Instead of escalating to a manager your officer responded themselves, when asked again they stopped answering. A) what is your formal process to escalate to managers, you appear to have no mechanism to do this despite stating it as the formal process on your website? B) where an agent refuses to follow the process, how is a member of the public expected to escalate a case to a manager in line with your process? C) what percentage of cases escalated to management require multiple requests for escalation to be submitted before the process is followed? D) how many requests for escalation are needed on average in these cases where multiple requests need to be submitted? E) what percentage of escalations to managers where multiple escalations are needed are ever responded to by a manager? 3. You have rejected to investigate a case of the NHS failing to follow up on a whistleblowing case, failing to follow whistleblowing policies, and breaching confidentiality, because the whistleblower was NHS staff (in a different NHS organisation) and this counts as an "employment issue" to you. A) how many cases of NHS failing to follow up whistleblowing have been reported to you by NHS staff? B) what percentage of these have you refused to investigate? 4. Your staff have indicated that if the NHS refuses to investigate whistleblowing that reported 'thousands of contracts across multiple NHS organisations are in breach of NHS policies and legal requirements for legal contracts and that these may mean multiple thousands of pounds underpayment for these staff members', that this is outside of the scope of the PHSO and you will not investigate it. Please provide a copy of the documentation/policies/guidance/terms that confirm this? For all time periods please respond with the time frame for this year (from Jan 01) and for the past 12 months.
Please provide the following documents, which formed the operational framework applied to my case: 1. PHSO Service Model – all versions in force during 2022, 2023, 2024 and 2025 (Including Version 21 and any subsequent revisions or reworded versions that were operational during the period in which my complaint and review were handled.) 2. PHSO Code of Conduct / Staff Behaviour Standards (The full published version applicable to caseworkers, managers, and clinical advisers.) 3. PHSO Clinical Adviser Policy / Use of Clinical Advice Guidance (Including criteria for selecting clinical advisers, qualification requirements, disclosure rules, quality assurance processes, and how clinical advice is incorporated into investigations.) These documents form part of the personal data context of my complaint and review, as they governed the decision making process applied to my case. They therefore fall within the scope of Article 15 UK GDPR. Reasonable Adjustments Request Due to disability and the volume of digital material already provided, I require: • Hard copy format • Postal delivery • Simplified access • Urgent provision before 1 July 2026
30/06/2026
PART 2 – FREEDOM OF INFORMATION ACT REQUEST Under FOIA 2000, I request all non personal information held by the PHSO relating to: A. Investigation Methodology • how my complaint was assessed • what enquiries were made • what checks were carried out • what evidence was verified • what evidence was disregarded • how the PHSO evaluated the Insolvency Service’s statements • whether the PHSO considered the March 2026 FOI/SAR disclosures • whether the PHSO considered the destruction of the bankruptcy file • whether the PHSO considered the 1997–2002 asset trail • whether the PHSO considered the police correspondence B. Internal Guidance, Policies, and Procedures • internal investigation manuals • case handling guidance • triage criteria • escalation criteria • quality assurance procedures • internal training materials • internal policy documents used by investigators C. Communications With the Insolvency Service (Non Personal Portions) • all requests for information sent by the PHSO • all responses received • all follow up enquiries • all clarifications sought • all PHSO summaries of Insolvency Service responses D. Internal Decision Making Frameworks • internal review procedures • internal decision templates • internal assessment frameworks • internal risk assessments • internal legal or policy interpretations E. Records Relating to PHSO Compliance • how the PHSO applied the Principles of Good Administration • how the PHSO applied the Principles of Good Complaint Handling • how the PHSO applied the Principles for Remedy 3. Format of Disclosure Please provide: • all documents in electronic format (PDF or readable digital files) • all emails in .msg or .eml format • all metadata associated with emails and documents • a clear index of all documents disclosed 4. Identification I am happy to provide any identification documents required to process this request. 5. Statutory Deadlines • UK GDPR SAR: one calendar month • FOIA request: 20 working days These deadlines run concurrently. 6. Closing Given the seriousness of the issues raised — including destroyed records, concealed assets, inaccurate information provided by the Insolvency Service, and the March 2026 FOI/SAR disclosures — it is essential that I receive full and transparent disclosure of how the PHSO handled and investigated my complaint. Please confirm receipt of this combined request and advise if you require any further information.
Any internal policies, procedures, or guidance relied upon in handling my complaint
I am looking for some assistance with your organisation’s Spend/Transparency data, available on the following weblink: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection There appears to be no file available for the month of March 2026 Could you advise when the file will be made available to view online? Would it be possible for you to email me a copy of the March 2026 file please and thank you.
26/06/2026
I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information: 1. The number of complaints received by the PHSO between 1 January 2018 and the date of this request concerning the conduct of the FCA in its regulation of financial services firms, broken down by year. 2. The number of complaints received by the PHSO between 1 January 2018 and the date of this request concerning the FCA's handling of complaints about the treatment of disabled or vulnerable customers by financial services firms. 3. The number of complaints received by the PHSO concerning the ICO's handling of data protection complaints from disabled or vulnerable individuals between 1 January 2018 and the date of this request. Please provide the information in electronic format.
I would like to be informed of any complaints made regarding the palliative care nurses for nhs herts in the last 5 years. The complaint is made about the Hertfordshire community NHS Trust specifically. As this narrows it down please check all records of complaints before ‘investigative ‘ stage. There should be adequate time to check the complaints.
25/06/2026
Thank you for the response and yes I was not asking for personal details, but trying to find our how many of any safeguarding issues with GPs are bullying and/or school bullying cases
19/06/2026
I would like the information on what is sprayed above us daily for two years in uk Skys we are fed up of the lines and then told it’s cloudy even though it’s smog now uk food is contaminated and we in uk want to know if weather modification on the actual gov site is healthy for humans we have a right not to tested on I have a vote of no confidence in uk government in 2026 covid was a lot now playing god with uk weather
18/06/2026
1)How many complaints against cafcass has been recorded by parliamentary health 2020 2021 2022 2023 2024 2025 2026 2) how many conplaints against cafcass has parliamentary health not opened 3) how many conplaints was not investated? 4) On the conplaints that have been recorded what was the outcomes? 5) What is parliamentary health policy when Cafcass makes false statements false 6) why has parliamentary health covering up serious crimes by Cafcass 7) What is Cafcass complaints policy 8)What is parliamentary health conplaints policy? 9)When a judge makes a order on false allegations does the family court and cafcass ask for evidence and is the evidence checked like for example domestic violence allegations 10)A book on parliamentary health policy books especially parliamentary health policy book with regards to handling a complaint against cafcass? 11)Why has parliamentary health failed to look at serious crimes committed by Cafcass? 12)what was parliamentary health policy when recording with regards to covid vaccines? Harm injury and death? 13)How many reported crases against cafcass have there been opened against Cafcass? 14)How many reported cases was opened since 2020 2021 2022 2023 2024 2025 2026 15)What was the outcomes? 16)What is parliamentary health policy and policy book in covering up serious crimes 17)How much money does parliamentary health pay for legal advice? 18)Does parliamentary health have in house legal department? 19)Who set parliamentary health complaints procedure? 20)And in what year ? 21)What is the procedure when serious crimes are being committed ? 22)what is the procedure to cover it up? 23)what is parliamentary health accountability policy? 24)What is parliamentary health policy misconduct in public office? 25)can cafcass write a report and write anything they wish ? 26)What is parliamentary health policy on lies on reports that a government organisation has made ???? 27)On why there has been no investigation into my claims of corporation with in your organisation who investigate cafcass?? 28)Who holds cafcass accountable Please confirm or deny the following allegations by taking them aboard in turn and answering with "YES" or "NO": 29) CAFCASS Guardian ad Litem and/or representative solicitors instruct or otherwise coerce expert witnesses acting on instruction from all parties, over what to write in their reports to the Family Courts. 30) CAFCASS Guardian ad Litem wilfully misrepresents either by policy or by choice, the wishes and feelings of the minors whom she is charged to represent. 31) CAFCASS' unstated policy by formative and ongoing doctrine is in line with CORAM's stated goal to reap profit by way of removing minors unlawfully from their natural parents and placing them with those wholly unsuited to raising children in any sort of environment. 32) CAFCASS' unstated policy by formative and ongoing doctrine is to commit serial perjury to meet the goal as stated in point 3. 33)CAFCASS' normal operating procedure, in collusion with Local Authorities and Family Panel specialist legal practitioners, is in line with Government stated policy to reach targets not to protect children as is the public face of the organisation, but to create and maintain profit at zero-return cost to every single Council Tax payer in the country and the psychological and physical cost to every parent and minor they succeed in separating. 34)CAFCASS' operations are not in line with normal advocacy procedures of an ostensibly nonprofit-making advocacy service for children, they are more in line with a profit-making service industry at the beckon call of Local Authorities under a private agreement to accelerate the process of removal for financial gain. 35) CAFCASS is in direct receipt of monies from Local Authorities and adoption agencies in order to buy CAFCASS' voice at family proceedings, further denying any illusion of a fair hearing to the families, particularly the children. 36)What roll does parliamentary health participate with CAFCASS ? Do they work together
16/06/2026
3. INTERNAL POLICY ON SCOPE REVISION A copy of any internal policy, guidance, or procedure governing: a) How investigation scope is set and agreed with complainants b) The process by which an agreed scope may subsequently be revised c) What notification or consultation with the complainant is required before a scope revision takes place