16/06/2026
I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information specifically relating to Charing Cross Hospital (Imperial College Healthcare NHS Trust) for the past 3 years (or the most recent available period): 1. Total number of formal complaints received each year 2. Breakdown of complaints by category (e.g. clinical care, communication, safeguarding, discharge, staff conduct) 3. Number of complaints involving safeguarding concerns 4. Number of complaints upheld, partially upheld, and not upheld 5. Any complaints reports, summaries, or audits produced for this site during the same period
10/06/2026
I am writing to submit a request for information under the Freedom of Information Act 2000. I would be grateful if you could provide the following data: 1. The organisation’s monthly sickness absence rate for the period January 2025 to April 2026. 2. The organisation’s monthly turnover rate for the period January 2025 to April 2026. In addition, I would appreciate clarification on the methodologies used to calculate these figures. Specifically: • How is the sickness absence rate calculated? For example, is it determined by dividing total sickness absence hours by total contracted hours? • How is the turnover rate calculated? Is it based on a 12 month rolling period, calculated by dividing the total number of leavers in the past twelve months by the average number of employees over the same period? If alternative calculation methods are used, I would be grateful if you could outline these.
09/06/2026
I am writing to request recorded information held by the Parliamentary and Health Service Ombudsman (PHSO). The PHSO exists to investigate complaints concerning maladministration, service failure and injustice involving Government departments and other public bodies. In that context, please provide any recorded information (including policies, guidance, procedures, governance documents, legal framework documents, memoranda, briefing documents, operational guidance or decision-making frameworks) which establishes: 1. The PHSO’s role, responsibilities or obligations when presented with credible evidence of: • fraud; • corruption; • misconduct; • maladministration; • abuse of public office; • institutional failure; or • systemic failures affecting access to justice or accountability. 2. Whether the PHSO has any legal, statutory, procedural or policy obligation to: • receive such evidence; • assess such evidence; • record such evidence; • refer such evidence to another authority; or • otherwise act upon such evidence. 3. Any recorded information identifying circumstances in which the PHSO may: • refer information to a police force; • refer information to a regulator; • refer information to another oversight body; • notify Parliament; or • produce a special report concerning systemic failings. 4. Any recorded information describing how the PHSO handles situations where: • multiple public authorities are alleged to have failed; • jurisdiction is disputed between public bodies; • a complainant alleges systemic institutional failure; • a complainant alleges that no authority is willing to receive or investigate evidence presented. 5. Any recorded information identifying: • what referral pathways exist where the PHSO itself cannot investigate; • what guidance staff are provided regarding directing members of the public to appropriate authorities; • whether there are circumstances where evidence received may be forwarded voluntarily to another authority. 6. Any recorded information concerning: • the Parliamentary Commissioner Act 1967; • the Ombudsman’s powers to investigate maladministration; • reporting obligations; • escalation mechanisms; and • circumstances in which matters may be brought to the attention of Parliament. For the avoidance of doubt, this request is limited strictly to recorded information held by the PHSO. It does not seek: • legal advice; • opinion; • interpretation; • case-specific information; or • personal data. If any of the requested information is publicly available, please provide direct links and identify the specific documents relied upon.
08/06/2026
I am writing to raise a Freedom of Information request concerning Langport Surgery, Langport, Somerset TA10 9RH. Could you please tell me, as of the 7th June 2026, the percentage of the surgery’s patients who have repeat prescriptions; repeating every 28 days, 56 days and those greater than 56 days.
Information on average complaint handling times for NHS complaints escalated to the PHSO over the last 3 years.
05/06/2026
Clinical Advice – Adequacy, Relevance and Independence • Documentation evidencing the qualifications, professional registration, and clinical discipline of the independent clinical adviser • Details of the adviser’s experience relevant to: o Complex care needs comparable to those in this case o Multidisciplinary assessment processes o Personal Health Budget (PHB) structures, including Direct Payments and Notional PHB arrangements o Assessment of actual care delivery versus commissioned care planning o Interaction between clinical need and funding/control mechanisms • Information regarding the selection and appointment process for the adviser, including: o Criteria used for selection o Any procurement or allocation process • Evidence of any conflict of interest assessment, including: o Whether the adviser has previously worked with North Central London ICB or the Trust o Any involvement in similar policy positions or disputes o Any financial or professional alignment with the Trust and ICB commissioning models under consideration
29/05/2026
I write to make a formal request for information under the Freedom of Information Act 2000. Question 1 In the period from 1 December 2025 to the date of your response, how many complaints has the PHSO received about the Pensions Ombudsman's handling of complaints from Civil Service Pension Scheme members — specifically complaints arising from delays in pension activation following the transfer of scheme administration from MyCSP to Capita on 1 December 2025? Question 2 Of those complaints, how many relate specifically to the Pensions Ombudsman declining to investigate on the grounds that the complainant had not completed the Internal Dispute Resolution procedure with the scheme administrator?
The number of livers (Only O+ and O- tissue type) that were transplanted into patients at King's College Hospital, London - broken down by month from January 2022 until September 2025.
26/05/2026
This is an information request relating to private health insurance for staff. Please provide me with the following information for the 2025-26 financial year: 1. The total amount spent by your organisation on funding or subsidising private healthcare/medical insurance for your staff during the 2025-26 financial year. 2. A summary or copy of the private healthcare policy/policies currently available to your staff. Please include details regarding the level of cover provided and the eligibility criteria for staff to access this benefit (e.g., whether it is available to all staff, or restricted to certain pay grades or roles). 3. The total number of staff members who were enrolled in or successfully claimed from this private healthcare scheme during the 2025-26 financial year.
21/05/2026
Please can you state how many complaints the PHSO has received concerning children's safeguarding for allegations for fabricated and induced illness between the period 2020 to present day. Please include complaints that were accepted and investigated, alongside complaints that were declined investigation. Please send over all documentation/reports you hold regarding this matter, including where the complaints originated from/location in the UK.
I would like to proceed with the second option you suggested — cases relating to Royal Cornwall Hospitals NHS Trust that progressed to investigation stage over the last 5 years — as I believe this will provide the most meaningful data. Specifically, within that narrowed scope, I would like to request the following: 1. The number of cases relating to Royal Cornwall Hospitals NHS Trust that progressed to investigation stage in each of the last 5 complete financial years, where the complaint component was categorised as "pregnancy and childbirth." 2. Of those cases, how many were: (a) upheld in full; (b) partly upheld; (c) not upheld. 3. Where cases were upheld in full or partly upheld, any brief summary information already held — such as the nature of the failing identified — without requiring the creation of new information.
19/05/2026
Under the Freedom of Information Act 2000, I request the following information: 1. The total number of complaints made to the PHSO relating to maternity care provided by Royal Cornwall Hospitals NHS Trust (RCHT) in each of the last ten years (2015–2025), broken down by year. 2. Of those complaints, how many were: (a) upheld in full; (b) partly upheld; (c) not upheld; (d) not investigated or closed early. 3. The total number of maternity-related complaints made against any NHS trust in England in each of the last ten years, broken down by year and outcome as above. 4. Whether RCHT's maternity complaint volume or uphold rate is above or below the national average for NHS trusts of a comparable size and type. I would prefer the response in a structured format such as a spreadsheet or table where possible.
15/05/2026
If that were the case, please provide information for NNUH NHS FT so I can judge whether I need to file independent FOI requests. Confirm whether you hold any recorded assessments, thematic reports, or internal analyses relevant to reasonable adjustments in imaging services. Confirm whether you hold any recorded information relating to the contribution of inaccessible equipment or staff attitude.
linked to: 00004500 I request an internal review of your decision to refuse my Freedom of Information request under section 12(1) of the Freedom of Information Act 2000. 1. You applied section 12 without demonstrating a reasonable search strategy You state that you “do not hold any searchable components” for complaints relating to the inability to accommodate physical disabilities during x rays or mammograms. You then state that you would need to examine all cases manually at an estimated five minutes per case. You rely on this estimate to claim that the request exceeds the appropriate limit. I challenge this position because you have not demonstrated that you applied a reasonable or proportionate search strategy. The ICO’s guidance on section 12 requires public authorities to identify and explain the specific steps they would need to take, the datasets they would need to search, and the basis for any time estimates. You have not provided this detail. You have not explained why you cannot search by disability related keywords, access needs, reasonable adjustments, imaging procedures, or any other structured complaint categories that your case management system should contain. 2. You did not consider whether partial information falls within scope You state that you “would be able to look at some Trusts from the region, but not all”, and you list combinations of trusts that fall within the time limit. This statement confirms that you hold relevant information and that you can extract it for at least part of the request. Section 16 requires you to advise and assist requesters. You did not offer to provide the information you can retrieve within the limit. You instead presented the combinations as hypothetical examples rather than as a concrete offer to disclose partial data. You therefore failed to comply with your duty under section 16. 3. You did not consider narrowing the request in a way which preserves its purpose The purpose of the request is to understand the scale and nature of disability related barriers in imaging services. You could have advised me to narrow the request by: • restricting the timeframe • restricting the imaging modality • restricting the disability category • restricting the complaint stage (enquiries, assessments, investigations) • restricting the search to cases coded under reasonable adjustments or accessibility You did not propose any of these options. You instead relied on a blanket assertion that the work would exceed 18 hours. 4. You incorrectly refused the final two questions You state that you “cannot create information (such as opinion)”. I did not ask you to create information. I asked for your recorded assessment of how NHS providers implement their duty to make reasonable adjustments, and for your recorded view on whether inaccessible equipment or staff attitude contributes to the issue. If you hold no recorded assessment, you must state this clearly under section 1(1)(a). You did not do so. You instead relied on a general statement about not creating information. This approach does not meet the requirements of the Act. 5. You did not confirm whether you hold any relevant policy, thematic analysis or learning reports The PHSO routinely produces thematic reports, learning summaries, and internal analyses on accessibility, equality, and reasonable adjustments. You did not confirm whether you hold any such material that relates to disability and diagnostic imaging. You must confirm or deny whether you hold such information unless an exemption applies. 6. You did not consider whether you could extract data using sampling ICO guidance confirms that authorities may use sampling to determine whether a request exceeds the cost limit. You did not explain whether you sampled cases, whether you tested your five minute estimate, or whether you considered whether a narrower sample could produce meaningful data within the limit. Request for remedy I ask you to: 1. Reconsider the application of section 12(1) in line with ICO guidance. 2. Provide the information you can retrieve within the cost limit. 3. Confirm whether you hold any recorded assessments, thematic reports, or internal analyses relevant to reasonable adjustments in imaging services. 4. Confirm whether you hold any recorded information relating to the contribution of inaccessible equipment or staff attitude. 5. Provide meaningful advice and assistance under section 16 to help me refine the request without undermining its purpose. I look forward to your full internal review outcome. In the meantime, you stated: "We would be able to look at some Trusts from the region, but not all. I have listed some examples of a combination of Trusts which we could look at: • East Suffolk and North Essex NHS Foundation Trust and Cambridgeshire Community Services NHS Trust- 13 hours • Norfolk and Norwich University Hospitals NHS Foundation Trust and Cambridgeshire Community Services NHS Trust- 11 hours • Cambridge University Hospitals NHS Foundation Trust and Cambridgeshire Community Services NHS Trust- 12 hours" I am confused since you would only be able to do one of the trusts in reality under the 18-hour rule. If that were the case, please provide information for NNUH NHS FT so I can judge whether I need to file independent FOI requests.
14/05/2026
I would like please to receive the email address of : Ombudsman Assurance Team
would like to know how long it takes for the PHSO to investigate a complaint.
13/05/2026
Please provide all data in which the PHSO has been in correspondence with, or discussed WhistleblowersUK (WBUK), or met with any representative of that limited company or the former All Party Parliamentary Group on Whistleblowing (APPG), or attended any events with WBUK or the APPG. In particular, I request please all data about WhistleblowersUK and/or the APPG requesting and/or receiving permission to use the PHSO logo on its website or promotional material circulated in Parliament and on social media. For the timespan to search, I believe it would be helpful to search from July 2018 if possible, which is when the APPG was set up but there should be some data held since 2022.
12/05/2026
How many cases about maternity care did the PHSO investigate for the year 2025/26. • Please provide a breakdown for the types of maternity cases there were investigated and what issues were as well as their conclusions. • I would also like to know the number of these complaints which were upheld, and I would also like an ethnicity breakdown regarding the ethnicity of the patients investigated as part of the maternity cases.
Where there is a conflict of interest/s in a MP conduct (& Breach of Parliamentary MP Conduct) for “referral” what are the legal mechanisms for the PHO to uphold Public Interest/s.
11/05/2026
Under the Freedom of Information Act 2000, please provide the following recorded information. From the last 3 financial year’s budgeted figures (2022/23, 23/24, 24/25): 1. Climate-related posts a) The number of posts if any (headcount, and FTE where recorded) employed with job titles that include any of the following terms: Climate; Net Zero; Sustainability; Carbon; Emissions; Environmental Sustainability; Climate Change; Climate Action; Climate Policy; Climate Programme; Climate Project; Climate Data; Climate Reporting; Climate Adaptation; Climate Resilience; Energy and Climate; Sustainable Procurement; Green Finance; Green. 2. Cost of those posts The total employment cost for the posts (if any) identified in Question 1, including salary and employer on-costs (e.g. pension and National Insurance), as recorded. 3. External consultants The total amount paid during the same financial year to external consultants, companies, or contractors where the expenditure is recorded under any cost centre, project code, budget line, or purchase description that includes one or more of the following terms: Climate; Net Zero; Sustainability; Carbon; Emissions; Environmental Sustainability; Climate Change; Climate Action; Climate Policy; Climate Programme; Climate Project; Climate Data; Climate Reporting; Climate Adaptation; Climate Resilience; Energy and Climate; Sustainable Procurement; Green Finance; Green. This should include, but not be limited to, expenditure coded to professional services, consultancy, advisory services, or specialist support.