17/05/2024
Please can you confirm. If a meeting has been arranged with The Hon Dr Jocelynne Scutt and the Acting PHSO, Rebecca Hilsenrath. If not those participants if any other meeting with CEDAWinLaw is arranged. The planned date of any meeting.
16/05/2024
Please can the PHSO provide a copy of their Typology of Injustice (TOI) which is used to enable decision-makers to reach fair and reasonable decisions, particularly of those cases that warrant a financial award. Please can this be provided in hard format.
I'm making a request for information under the FOI act. Please provide data on last two years, how many people complained about ICB refusal to fund plastic surgery ie thigh lift tummy tuck and breast enhancement all Data from the NHS. How much compensation did you award for the period of time mentioned Did you over turn any desions from cases received. How much compensation did you award for the period of time mentioned
10/05/2024
I recently submitted a freedom of information request on 11.03.2024 to Harrow Council. According to Harrow Council FOI policy, I would receive the request within 20 working days. I have not received the requested information to date. Therfore I am requesting÷ 1. I am requesting for all the highways and streetworks reported incidents on Long Elms, Harrow Weald, Middlesex from 01.10.2023 to 01.03.2024 made to Harrow Council. 2. All streetworks and routine inspection schedule reports, enquiries and dates also to be included by email.
08/05/2024
A recent response to a WDTK user included the following: '5) As stated above, to determine where each financial remedy falls on our Severity of Injustice scale, we would need to manually look through all upheld service reviews. We hold a total of 52 case references from 2021-23. These would take a total of 13 hours to examine. This would be within the appropriate limit.' https://eur03.safelinks.protection.outlook.com/?url=https://www.whatdotheyknow.com/request/number_of_complaints_about_the_p#incoming-2606659&data=05|02|informationrights@ombudsman.org.uk|73d851bd268543f9357708dc5884d024|7c88cec864114f329333cf6877fd3515|0|0|638482574702996333|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=E5OuO0RljEGAXsuRVKg6boxHhjVDUad8AaGWQOxiq/E=&reserved=0 Please provide the amount of award or compensation paid in each Found case between 2021-23.
30/04/2024
Could you clarify where your in house legal department is located then please?
26/04/2024
I understand from my MP that the government are considering what form the rollout of the cap on adult care fees will take in Oct 2025 Please can you provide me with the dates and attendees of any meetings the DHSC held or attended where this was discussed. Please can you also let me have details of any action agreed in said meetings. Please can you also provide the total budget allocated by the DHSC to bring this policy into fruition and who at the DHSC is responsible for delivering this policy. Please can you provide the information for the last 12 months. If you have any queries or need anything else from me, please let me know.
25/04/2024
In March 2024 Rob Behrens put out a statement: My reflections on being an Ombudsman. https://eur03.safelinks.protection.outlook.com/?url=https://www.ombudsman.org.uk/sites/default/files/Rob_Behrens_Reflections_Ombudsman_March_2024.pdf&data=05|02|informationrights@ombudsman.org.uk|33a78820cf334bab29ea08dc5e2a072e|7c88cec864114f329333cf6877fd3515|0|0|638488781814557472|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=gSIjJxkutw3C6EaBv2DPWk3OBQo+XtZ37KHJEdyZIjc=&reserved=0 He included the following text with regard to staff training and development. "In my period of office, we have launched a comprehensive revised programme of training and development of our staff. We have introduced an accreditation scheme for senior case-handlers. We have set up a new Ombudsman Learning Academy, where new colleagues spend 10 months learning and practising their roles. It now has more than 100 graduates and has changed the culture of our service. Last, and following this lead, we launched in Manchester in January 2024 an International Ombudsman Institute Learning Academy with a mediation skills programme for case-handlers in six counterpart countries." 1. Which body provides accreditation used to train senior case-handles in the new Ombudsman Learning Academy? 2. Who sets the curriculum for the new Ombudsman Learning Academy? 3. Can you provide public access to the curriculum content used? 4. Which body provides accreditation for the International Ombudsman Institute Learning Academy which covers mediation skills for case-handlers in six counterpart countries?
Please accept this as an official request: a) for the pay levels of your in house grade C lawyers b) Some clarity into the senority of class C lawyers. Is class C the highest? is class A the highest? “This represents 3 hours at a rate of £260 per hour for a Grade C Lawyer”
19/04/2024
I would like to find out through freedom of information how many items of patients belongings at Northampton General hospital were lost and reimbursement given from 2023 to 2024.
In the interest of transparency following our recent restructure (ICT), I would like to see the feedback that was received throughout the different stages of the process. We were informed in the final meeting that we weren’t able to see the feedback because it was too personal but I am hoping that a redacted version can be made available. Ideally it would be good to be able to view the feedback to determine why significant changes were made at the end of the process.
18/04/2024
I am writing to request information under the Freedom of Information Act 2000. Specifically, I seek any policies, guidelines, or strategic documents issued by the Parliamentary Health Service Ombudsman (PHSO) to NHS hospital trusts regarding the handling, investigation, and resolution of complaints. I am writing to request information under the Freedom of Information Act 2000. Specifically, I seek any policies, guidelines, or strategic documents issued by the Parliamentary Health Service Ombudsman (PHSO) to NHS hospital trusts regarding the handling, investigation, and resolution of complaints. This request stems from a recent personal experience where I raised a complaint on behalf of my 99-year-old deaf and blind father, who was found on the floor in the emergency department of my local NHS hospital. The issues raised were not addressed to my satisfaction. Despite pointing out several errors in their response, including issues related to ageism, incorrect application of regulations, and inaccuracies in the provided chronology, the hospital has declined to re-investigate the matter. They have advised me that any further action on my part would require escalation to the PHSO. Given the PHSO's role in overseeing the complaints handling process within the NHS, I am particularly interested in understanding the standards and expectations set forth by your office for the hospitals in managing and resolving complaints. This information is crucial for assessing the adequacy of the hospital's response to my complaint and determining my next steps. Please include any relevant documents or portions thereof that outline the procedures and criteria used by NHS hospitals to ensure complaints are thoroughly and fairly investigated, as well as any expectations for hospitals to address and rectify identified errors or omissions in their handling of complaints. I understand that under the Freedom of Information Act, a response is required within 20 working days of your receipt of this request. If you require any clarification or further details from me, please do not hesitate to get in touch. Thank you for your attention to this matter. I look forward to your prompt response.
I would like to make a request under your process for the following information: 1) Please can you tell me what and how much legal understanding does the Rht member for Banbury and the Attorney General for the United Kingdom Mrs Victoria Prentis have? 2) What qualifications she has. 3) Does this knowledge and experience cover acts such as the Homelessness, reduction of homelessness acts also the the legal standing of the financial conduct authority or even legislation designed to ensure local Members of Parliament ensure they interact with their (proven in many ways) constituents lastly for this request as this email also proves she has broken other laws, is she aware of the Parliamentary Ombudsman and its processes (including legislation) and time involved in the process? Many thanks to you and all information management personnel in the CC for your professional behaviour I appreciate this request has a 30 day limit like the Ombudsman request below and the person must be very busy but surely this information cannot be classed as unable to disclose as her job and title requires the said data, so it must be very easy and lawful to attain from her?
16/04/2024
I understand that at some point in the last 5 years, the PHSO changed its complaint policy so that the, formerly named Review and Feedback Team, were no longer involved in the review of service complaints. 1.I'd like to be provided with information showing when that change occurred. 2.I'd like to be provided with information showing how this change impacted the number of service complaints that were upheld, partially upheld, and undertaken. Information that would show this might including something like the following: data from the 6 months before the change in policy, and data from the 6 months after the change in policy, showing how many complaints were made, if they were considered, and how many were upheld/partially upheld.
Please send email for Chief Executive Officer at L C C Name and mobile number Land line no Best regards (redacted)
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project "Project Name: PR2205 - Finance System Reference number: PAHSO001-DN705482-39461365 Link: https://www.contractsfinder.service.gov.uk/notice/f8edb410-a7fe-4cf0-8bf8-5fc5a2997640?origin=SearchResults&p=1" 1. Copy of successful tender – we want this information under freedom of Information act 2000 2. Scoring table of all bidders, split by scores awarded for each question of bid 3. Price/Cost Proposed by each Bidder – we want this information for all the bidders who submitted the response. 4. Name of the Winning Bidder. 5. Name & Rank of all bidders who submitted responses. 6. Approximate date that the tender will be reissued towards the end of the current contract period.
15/04/2024
Could you please provide the data in a spreadsheet? The PDF files do not extract into a spreadsheet, so that the data may be analysed. In addition, the MP’s are listed in first name order. It would help if the spreadsheet had separate columns for first name, surname and number of submissions. If you are able to add a column for constituency, that would be helpful, As a separate Request, can you please state how many total complaints were submitted in each year in respect firstly relating to the NHS, and secondly relating to “WASPI” women? That will allow a calculation of how many related to other issues.
Please could you provide me with a list of MPs who have submitted complaints to the PHSO, regarding The Pensions Ombudsman, over the last 2 years and how many of these complaints were upheld.
12/04/2024
According to Mental Capacity Act Code of Practice, your investigators have guidance on how they to conduct an investigation involving the Act and, what they need to do if a joint investigation is required with your colleagues the Local Government and Social Care Ombudsman. Please can you provide me with a copy of this guidance.
11/04/2024
I am afraid I do not understand some of the figures. I would highlight the following. • In 2018/19, 45 complaints were received about CQC and then it says 51 were concluded at Initial Checks & Primary Investigation. These figures do not match. Please explain. For the same year it then says 2 were accepted for detailed investigation and then refers to 3 detailed investigations concluded. Again, these figures do not match. Please explain. • In 2019/20 it says 0 complaints were accepted for detailed investigation and then says 4 detailed investigations were concluded. Please explain. • For 2020/21 it says 53 complaints were received and 52 concluded at the Initial Checks & Primary Investigation stage. What about the 53rd complaint? What happened to that complaint? • For 2021/22 it says 66 complaints were received and 68 were concluded at the Initial Checks & Primary Investigation stage. These figures do not match. Please explain. It then says 2 were accepted for detailed investigation but no outcome is given for these cases. Please explain. • For 2022/23 64 complaints were received and 64 were concluded at the Initial Checks & Primary Investigation stage. However, it then says 1 detailed investigation was concluded. Please explain. • For 2023/24 YTD it says 56 complaints were received and 60 concluded. These figures do not match. Please explain. Conclusion For the six years covered in your response there were 350 complaints about CQC and only 7 accepted for detailed investigation. This is an acceptance rate of 2%. That seems incredibly low. Please can you let me know under FOIA the overall number of complaints the Ombudsman received over this six-year period and what % of those cases were accepted for detailed assessment.