10/04/2024
Under the Freedom of Information Act 2000, we hereby request the following information with regards to healthcare issues at: • HMP Swaleside, Brabazon Road, Eastchurch, Isle of Sheppey ME12 4AX • HMP Woodhill, V2 Tattenhoe Street, Milton Keynes, MK4 4DA Please advise how many healthcare complaints have been filed against the Healthcare Team at these establishments. We are specifically requesting information from the timeframe of 2019 to present day on an annual basis.
On 8.6.23 a FOI request was made concerning the time spent on International Ombudsman Institute business by UK Ombudsman, Rob Behrens. You can see that request here. https://eur03.safelinks.protection.outlook.com/?url=https://www.whatdotheyknow.com/request/international_ombudsman_institut_2#outgoing-1487434&data=05|02|informationrights@ombudsman.org.uk|ad289693ccf74413323108dc41d829cf|7c88cec864114f329333cf6877fd3515|0|0|638457643914761053|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=M9dzt6R+88TSfQCEOtWVMwiCx9EHYXhdufN0lmFPRek=&reserved=0 The response listed just five events from 15.7.22 to 13.6.23 though accepted there could have been more but 'granular' records were not kept on how the Ombudsman spends his time. Your response omitted Mr Behrens visit to Warsaw on 6.12.22 and the subsequent working visit to Ukraine from 7.12.22 to 12.12.22 even though a detailed record existed in the form of a blog post published by PHSO on 23.1.23. https://eur03.safelinks.protection.outlook.com/?url=https://www.ombudsman.org.uk/news-and-blog/blog/ombudsman-peril-rob-behrens-visits-ukraine&data=05|02|informationrights@ombudsman.org.uk|ad289693ccf74413323108dc41d829cf|7c88cec864114f329333cf6877fd3515|0|0|638457643914769779|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=FjIrA06FcZGydn4p7Wx3ML2szmW4KnrLmnQnyQp19tA=&reserved=0 Following the investigation into IOI President Chris Field by the Australian Corruption and Crime Commission (CCC) in February 2024 for possible misuse of government funds when undertaking IOI functions, https://eur03.safelinks.protection.outlook.com/?url=https://www.abc.net.au/news/2024-02-14/wa-ombudsman-christopher-field-ccc-hearing-overseas-travel/103459830&data=05|02|informationrights@ombudsman.org.uk|ad289693ccf74413323108dc41d829cf|7c88cec864114f329333cf6877fd3515|0|0|638457643914776026|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&sdata=I29LQM1REf6CK+ZTKH/xsywkWycIlm2WbKHeHaVs67M=&reserved=0 can you provide the following information? 1. A complete breakdown of time spent by Ombudsman Rob Behrens on IOI activities since UK sign up in 2018. 2. A complete breakdown of costs for each activity including travel costs, accommodation costs and staff cover costs due to absence. 3. The source of the funding for IOI activity across the board.
05/04/2024
This is an information request relating to staff networks. Please include the following information for the following years, 2019/20, 2020/21, 2021/22 and 2022/23: • A list of all the staff networks at the organisation • Whether each network receives internal funding and, if so, how much (please express annually for the last four financial years) • How much FTE equivalent staff time each network is entitled to. For example, a staff network may have a chair who’s entitled to spend 10% of their working hours devoted to the network (please express annually for the last three financial years) • A list of events that each network has held in this financial year so far (April to the present day), including the title of the event, information on any guest speakers and the time of the event
Please could you provide me with the number of concerns and complaints to any branch of the ombudsman, that you have had about the dealings of Peugeot (car company) with regards to the 3008 Allure Puretech range, and other 3008 models since 2017.
02/04/2024
Please can you publish: (1)The number of complaints made about the PHSO for last 7 years (2) The nature / type / PHSO category of the complaint about the PHSO for instance the type of harm, maladministration, negligence, injustice etc. complained-of. (3) Whether the complaint was Found or Not Found (4) The amount of award or compensation paid in each Found case (5) The section and category of award invoked, according to the PHSO's Table of Injustice, for each instance in (4) If this information is already publicly accessible, please indicate this.
28/03/2024
The number of similar refund complaints since 01/10/2104 when vehicle tax became no longer transferable . In addition , how much has it cost the taxpayer defending this unfair mode of practice.
I would like a hard copy of the report, which was issued on 21st March 2024. I am a WASPI and lost over 4 years pension.
FREEDOM OF INFORMATION ACT REQUEST 2000 1. Please provide a copy of your published information in relation to your time scale for accepting complainants. Do not direct me to your website. 2. For the past 6 years, please provide the following information: 3. The number of complaints you have received about HMCTS and name the respective Courts. 4. What is your timescale for accepting complaints. 5. Please provide the number of complaints you have accepted outside of your timescale for referral of complaints to MPs. 6. Please provide the number of months, years outside of your timescale you accepted the above complaints. 7. Please provide the reasons for accepting all the complaints outside of your timescales 8. Please provide the organisations (to include HMCTS and the above Courts) you have allowed extension of your timescale for complaints to be investigated and why 9. Please provide the number of complainants who have complained about your service. 10. Of the above complainants, (at question 9) please state the number of subsequent complaints you have upheld, disallowed, refused to accept and the reasons for your decisions. 11. Did any complainants (where you have refused their complaints) subsequently refer any further complaints to the Ombudsman, of so, what were the outcomes of these complaints. 12. In relation to question 11, please provide the numbers that were refused, accepted and why. 13. For all the above questions, please provide the age, race, sex, disability of the above complainants.
Hello Parliamentary and Health Service Ombudsman, We are writing to you under the Freedom of Information Act 2000 to request information. Please provide the following details: 1. What software do you use for your payroll, hr and finance solutions, how much annually do you spend on each, when does each contract expire? 2. Do you manage your payroll in-house or do you outsource it if so, who do you outsource it to? 3. How many people do you pay each month using your payroll solution? 4. How many pensioners do you pay using your payroll solution? 5. Do you use Microsoft power platform technologies such as Power Automate, Power Virtual Agents? 6. What is the employee count at the Parliamentary and Health Service Ombudsman? 7. Do you collaborate with other organisations in the delivery of HR & Payroll shared services? If so which organisation? 8. Do you work with any industry experts such as ATOS, KPMG, EY, Accenture etc? 9. Who at Parliamentary and Health Service Ombudsman is the head of service for HR and Payroll software or services and what is their role? If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how we can refine our request. If you can identify any ways that our request could be refined, we would be grateful for any further advice and assistance. If you have any queries, please don’t hesitate to contact us via email. Could you also please acknowledge receipt of our request?
I understand from a blog Mr Behrens shared, entitled On Ombudsman in Peril, (link below), that he made a trip to Ukraine via Poland in December 2022. I would be grateful if you could provide answers to the following questions regarding the trip:- Who funded the trip to Poland and Ukraine, and separately who funded the travel? - IOI, UK taxpayer, WA Ombudsman Chris Field, or funding from another source (if so, please name)? What expense was incurred? Was the trip made with the prior knowledge and permission of the UK Government? Did the Ombudsman use civilian aircraft? Referring to the title of the blog, An Ombudsman in Peril, did the trip to the war zone have to be vetted first by the UK government? Did the Ombudsman attend any meetings in Poland, who with, what were the outcomes and where can I find the reports of any such meetings?
25/03/2024
For each of the years from 2019 to 2023, how many complaints were received by the PHSO in relation to the Care Quality Commission and how many of those were investigated.
22/03/2024
• How many complaints have been made to the PHSO in the last 5 years regarding complaints about the NHS? • How many of those complaints reached a point where they were investigated? • How many of the total complaints investigated were upheld?
Under Freedom of Information Act 2000, please can you provide the following information regarding language services. 1. Please confirm your overall spend on interpreting, translation and transcription services for the following financial years: • 2021-22 • 2022-23 2. 2. Who is your incumbent supplier(s) for language services? If you have more than one supplier, which services does each one provide to you? 3. If you have a separate British Sign Language/non-spoken supplier, who is this? 4. If you have a separate transcription supplier, who is this? 5. Do you have any in-house interpreters/translators? 6. When is your current language services contract(s) due to expire, a) without extensions and b) with all possible extensions? 7. Could you please provide the name, phone number and email address of the contract manager responsible for language services? 8. Could you please provide the name, phone number and email address of the person responsible for your language services budget? 9. Could you please provide the following data for 2023: • Total number of face-to-face interpreting assignments (spoken language) and hours completed • Total number of face-to-face interpreting assignments (non-spoken language) and hours completed • Total number of telephone interpreting calls and minutes completed • Total number of video interpreting calls (spoken language) and minutes completed • Total number of video interpreting calls (non-spoken language) and minutes completed • Total number of document translations and words translated • Total number of audio transcriptions and total audio duration 10. What were your top 20 highest-volume languages for interpreting/translation requests in 2023? 11. Can you please provide the fill rate % you received for the following services in 2023: • Face-to-face interpreting • Telephone interpreting • Video interpreting • Document translation • Audio transcription 12. What languages has your provider been unable to source in the last 12 months? 13. Have service credits been applied on your language services contract in the last 12 months? If so, what performance failure was this linked to? 14. What social value has been delivered as part of this contract in the last 12 months? 15. If your contract was awarded through a tender process, can you please provide a copy of the winning bidder’s tender? 16. What are your contracted rates for each of the following services? • Spoken face-to-face interpreting: hourly rate • Non-spoken face-to-face interpreting: hourly rate • Telephone interpreting: per minute rate • Spoken video interpreting: per minute rate • Non-spoken video interpreting: • Document translation: per word rate • Audio transcription: per audio minute rate 17. Has your provider of language services increased their charge rate to you in the last 12 months? 18. What is the Authority’s typical route to market? 19. Does the Authority currently have any interpreter on wheel devices as part of their current contract? If yes please advise how many and if these are provided free of charge or paid for by the Authority. 20. Could you please provide the name, phone number and email address of the person responsible for the language services budget? 21. Could you please provide the name, phone number and email address of the person in charge of procurement for the Authority?
Could I please have a copy of your most recent Organisation Chart and list Current/ future Projects and associated timelines for your digital, data, technology, HR or Project Team?
21/03/2024
I would like to make a request to discover turnaround times (TATS) for imaging reports. Diagnostic Imaging Reports. Specifically Dexa bone scans. ie from the date of a scan to the actual report going out to GP/patient. I would like to see the TAT results for hospitals within England. I would like the information sent via email.
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below. The details we require are: 1) Do you use a social media management platform? 2) If so, what tools do you use? 3) How much do you spend annually on a Social media management tool? 4) Which month & year does your contract with your supplier end? 5)Do you use a social listening / media monitoring platform? 6) If so, what tools do you use? 7) How much do you spend annually on a social listening / media monitoring tool? 8) Which month & year does your contract with your supplier end? 9) Who is the senior officer in charge of these contracts?
18/03/2024
Can you please send any the outcome of this claim and decision made with any recompense made. Any findings and any other documents relating to the decision you are able to send. If no decision is made can you please state the status of this claim and if still outstanding. Case details Redacted”
13/03/2024
How many complaints have been made to the PHSO in relation to East Kent Hospital Trust Maternity Services in each of the last 10 years?' Of these complaints, how many have proceeded to the investigation stage and how many have not met the threshold for investigation?'
Forgive me reaching out to you, but one of your colleagues suggested that I needed to contact the information rights team about concerns I had to do with public policy, and that outside of a specific case, the RaFT team could not assist, nor could the PHSO casework teams. Specifically, I'd like to ask for information (and raise concerns) about the PHSO's use of its unreasonable behaviour policy and request information regarding conflicts of interest: 1. Does the PHSO follow any conflicts of interest policy or guidelines? If so, could it be provided, and if not what mechanisms are in place to prevent conflicts of interest at the PHSO? 2. With respect to the PHSO unreasonable behaviour policy, I note that the right to appeal requires an individual who has been banned from contacting the PHSO to contact the PHSO. How can an individual who is not allowed to contact the PHSO - and is respecting that restriction - contact the PHSO to request a review? 3. From my reading of the PHSO’s unreasonable behaviour policy, I had understood that its intention is to “rectify the situation” and “modify” “future interactions”. As such, it doesn’t seem to me that subsequently and repeatedly punishing individuals for past behaviour (for conduct that took place prior to a ban on contact that has been lifted), by using it to issue a future threat, would be in line with those aims. Is that correct? Which is to say that a threat from the PHSO to someone effectively saying "you were banned in the past because of things you said, and we will ban you again in the future because of those same things you said in the past" would be in line with the policy, especially after that individual served a ban from contact that was lifted. Is that right? Similarly, in terms of rectifying conduct, if a threat is issued saying 'no matter how you speak to us in the future, we will still never respond to you again' would also not be in line with the policy, would it?
Dear information officer request for Windrush cases for the past 12 months Data. How many. 1 cases decisions revoke 2.upheld