03/03/2026
Please treat this as a request for information under the Freedom of Information Act 2000. I am requesting disclosure of non identifiable, policy level information regarding foster care provision within Telford & Wrekin. For the avoidance of doubt, I am not seeking any personal data relating to individual foster carers, in accordance with the Data Protection Act 2018, UK GDPR, and the confidentiality requirements under the Children Act 1989. Please provide the following information: 1. The total number of approved foster carers within Telford & Wrekin, broken down by approval category (e.g., mainstream, connected persons, respite, emergency, therapeutic). 2. A summary of the qualification and training standards required for foster carers, including mandatory training, specialist modules, and any therapeutic competencies. 3. Details of the therapeutic fostering provision commissioned or delivered by the Local Authority, including: •the therapeutic model(s) used, • accreditation requirements, and • oversight or quality assurance arrangements. 4. Any current quality assurance or regulatory frameworks governing foster carer training, supervision, and therapeutic practice within the authority.
02/03/2026
Thank you for your response and explanation. In that case, I would like to request the same information for the 3-month period of October, November and December of 2025. The information specifically being complaints alleging: 1. Unsterile or contaminated surgical instruments used during procedures. 2. Visibly dirty or improperly cleaned surgical equipment. 3. Cancelled or delayed surgery due to instrument sterilisation problems.
27/02/2026
Having searched for this information previously, and not having found it, I question whether my foi request is articulated sufficiently. I am not asking for information about the phso- police relationship generally. My question concerns phso obligations to complainants, to the state, where authorities such as the police fail in their prescribed duty so, prejudicing the complainant, perhaps putting the complainant or patient at risk. Its understood the phso remit is one very much limited to offering recommendations however, im quite aware you hold scope to escalate to government, the gmc etc - police not being listed here. Surely where there is serious allegation, one of these authorities may be better placed than the phso to deal with such matters. Does there exist policy here - in relation to alarming authority better placed than you to handle matters outside your remit.
26/02/2026
From X Yesterday we held a drop in session for MPs and their offices in Portcullis House. We discussed the role of the Ombudsman, the complaints process and how we help improve public services for their constituents. Under the Freedom of Information Act I'd like any minutes, talking points etc from the 'meeting'
In response to your very unhelpful response: • I have complained to Ofgem about the Energy Ombudsman, and they have failed to deal with my complaint regarding their performance. • I have complained to my member of Parliament which has gone nowhere • I have complained to the Department of Energy Security & Net Zero who refer me back to Ofgem • I have complained to the Public Accounts Committee without response • I have even contacted Rupert Lowe, the only member of the PAC who seems to be awake with no response so far. • I contacted the Cabinet Office who referred me to you. You seem to infer that I have not exhausted all avenues. As you have refused my request without reasonable excuse, I require a review of your handling of my request, which was for an email address in order to make a complaint following the process on the Government Website. It is noted that you failed to append a name to your response.
Please treat this as a request under the Freedom of Information Act 2000. Please provide any recorded information, policies, agreements, MoUs, meeting minutes, or governance documents that describe whether any mechanisms exist for contact, communication, liaison, or consultation between your organisation and local authorities, NHS bodies, Integrated Care Boards, or regulators. This request relates only to whether such mechanisms exist nationally, not whether they have been used in individual cases. Please confirm receipt and provide the date by which a response will be issue
24/02/2026
I refer to your Freedom of Information response dated 8 December 2025 and write to request an internal review. This request is made as I believe Regulations require you to record this information and retain it. Linked to: 00003997
23/02/2026
Please could you also clarify whether any of the other recommendations not complied with since 2020 in the below chart relate to ICBs?
Under the Freedom of Information Act, I request clarification on the PHSO's obligations when a complaint involves matters outside its jurisdiction. What steps does it take to identify correct authority? The PHSO identifies also, the complaint a matter for police. What are its obligations where the complainant identifies failure of the police to act appropriately.
19/02/2026
Policy/legal basis you rely on: Please provide the policy document(s) and/or legal authority you rely on for the statement that PSED does not apply to the Ombudsman’s casework decisions, and the internal guidance used to distinguish “casework decisions” from other functions. Define “new information”: Please define what counts as “new information” for this purpose, with examples (e.g., new documentary evidence; medical evidence; evidence about service failure; evidence the Ombudsman previously did not have; etc.). Request 5.2 — Define “likely change”: Please define how you assess whether new information is “likely” to change the decision (what test/threshold; who decides; is it documented). Request 5.3 — Confirm whether procedural-delay evidence qualifies: Please confirm explicitly whether evidence about delay, mishandling, lack of accountability, or equality-risk concerns can qualify as “new information,” since those matters relate to process integrity, not merely re-arguing the original complaint. please provide the correct postal address for your office, because it was not included in your email to me. 1) Comparator evidence To evidence or rule out bias, please provide anonymised comparator data for the same period, including: • average response times for similar reconsideration or review requests, • the range (minimum, median, maximum), and • where my case sits within that distribution. If you refuse, please state the reason and the policy or legal basis. 2) Complaint and escalation route Please confirm the process for raising a complaint about the Ombudsman’s own handling and delay, including: • who investigates such complaints, • how escalation works, and • what independent oversight exists (if any). 1. Safeguards against anti-Black racism Please identify what specific safeguards, checks, or controls were in place to prevent anti-Black racism from influencing timeliness, handling, or decision-making in my case. If no such safeguards were applied, please confirm that fact and explain why. These questions are asked so that anti-Black racism can be ruled out through evidence and governance, not assumed.
I am writing to request information under the Freedom of Information Act 2000. For the years 2023, 2024, 2025, and 2026 to date, please provide the following information: 1. The total number of service users or carers which filed complaints through PALS against ambulance staff for any misconduct whilst under their care, classified by job title of the profession. 2. The total number of service users or carers which filed complaints against ambulance staff who committed acts of alleged sexual offences; and/or serious misconduct allegations that had a sexual nature whilst in their care. 3. For each complaint identified above, please provide the outcome of the complaint e.g. dismissal/payout without identifying anyone involved. 4. If the data is held, please provide an aggregate total of the financial payouts received by service users for each classification of sexual offence complaints. If the data is held, please break down this data by year and month. Please also provide an aggregated total for the years 2023 to 2026, inclusive.
You have not answered key elements of my request so please try again. Internal review of 00004103
Thank you for your response to my FOI request (Case Ref /00004126) and for the links you provided. I am grateful for the material you pointed me to, but I need clarification to ensure the response is complete and auditable given the safeguarding and systemic risk focus of my request. Please provide the following in writing within 10 working days: 1. Search scope — list the teams and document repositories searched (for example: Service Model team, Legal, Information Governance, Safeguarding lead, Training/HR, SharePoint, case management systems) and the dates those searches were carried out. 2. Section 21 pointers — for items you say are “reasonably accessible,” please confirm the exact URLs or document titles you rely on under Section 21 so I can be sure I have reviewed the same material. 3. Materials held under other titles — if DPIAs, training materials, or guidance on acting without full local resolution exist within broader documents, identify the document titles and provide copies or links (redacted only where strictly necessary). 4. DPIA confirmation — if safeguarding related DPIAs are incorporated into wider DPIAs (for example, a DPIA for complaint handling or casework systems), please provide the DPIA title and a copy or link. 5. Training records — confirm whether searches included training/HR systems and, if training exists on Duty of Candour, safeguarding, or systemic patient safety failures, provide the titles and a short description of the content. 6. Search methodology — confirm which teams and systems were consulted (for example, safeguarding lead, legal, training, records) and whether any documents were withheld under other FOIA exemptions. If you prefer to treat this as an internal review request rather than a clarification, please confirm that and provide the internal review timescale and contact details.
12/02/2026
has raised concerns around the enforcement of the Accessible Information Standard by NHS Services, and concerns that he does not believe the PHSO has the competencies to enforce a complaint against an NHS ICB should this complaint be made. I would be grateful if you could review the attached correspondence from the PHSO in 2019 and let (redacted) know if any of the circumstances around the PHSO competencies have changed, or indeed the success rates of the PHSO in making non-binding judgements against ICBs in similar cases.
06/02/2026
Sorry for missing the email of the 15 December 2025 when you requested clarification “When you describe the decisions on our website are you referring to the case decisions portal that can be accessed by the following link, if not please describe specifically which decisions your request refers to. Our Decisions” There are two sets of PHSO decisions 1. Those that are on your “case decisions portal” Our Decisions 1. Not all on the PHSO “case decisions” are on the PHSO “case decisions portal” I would like all PHSO “case decisions” (1 and 2) in spreadsheet form for the last 3 years e.g. 1 April 2022 to 31 March 2025, if this is not available the website site “case decisions portal”
03/02/2026
I am looking for some assistance with your organisation’s Spend/Transparency data, available on the following weblink: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection There appears to be no file available for the month of November 2025. Could you advise when the file will be made available to view online? Would it be possible for you to email me a copy of the November 2025 file please and thank you.
I would like you to provide me with the Annual running cost of the Parliamentary Ombudsman Teams. A break down of each departments costs. I look forward to hearing from you in due course
02/02/2026
The Service has "decided to focus on the more serious complaints". Whilst I can understand the reasons for that to occur going forward, you have not provided any explanation about historical cases. Please can you advise when the decision was made by the Service, and when the change in focus came into effect? Where can the change in service be publicly viewed and what are the terms for cases that were in progress prior to the decision being made?
30/01/2026
Under the Freedom of Information Act (FOC) 2000, please can you let me know how many NHS complaints the PHSO received for each of the last five years, together with how many were upheld for each year.
Under the Freedom of Information Act, I would like to request data on the number of total complaints received since 1 January 2022 specifically alleging: Unsterile or contaminated surgical instruments used during procedures. Visibly dirty or improperly cleaned surgical equipment. Cancelled or delayed surgery due to instrument sterilisation problems. Please break the data down by calendar year (2022, 2023, 2024, 2025) and by NHS trust where identifiable.