08/05/2026
a written copy of the privacy notice be sent to her in the post as she is unable to access online services.
07/05/2026
I am writing to request information under the Freedom of Information Act 2000 regarding pay, terms and conditions of service within your organisation following your 2025 pay award. This includes roles from Administrative Assistant up to and including Grade 6 or equivalent bands, as well as any retained, specialist or industrial grades that broadly align to Civil Service grades where applicable. Please provide the following information for each grade and band within your organisation: Pay & Progression 1. Salary ranges. For each grade or band, please provide the minimum and maximum salary or spot rate. Where applicable, please include locational pay ranges or allowances, for example London or other regional pay. 2. Grade structure. Where your organisation operates its own grading structure, please confirm the equivalent Civil Service grade for each band. 3. Pay deal arrangements. Please confirm your organisation’s headline 2025 pay award and the average increase in remuneration costs. Where applicable, please also summarise any changes to terms and conditions associated with the award, and confirm whether an HM Treasury approved pay flexibility case was used to increase remuneration costs above the 2025 Civil Service Pay Remit. 4. Pay progression. Please confirm how staff progress to the maximum pay point within their grade or pay band, for example time served progression, performance-based progression, or discretionary progression. 5. Non-consolidated pay. Please confirm whether your organisation operates a nonconsolidated pay pot, including bonuses or reward and recognition schemes. Provide the total value expressed both as a percentage of the pay bill and in monetary terms. Working Hours & Overtime Arrangements 6. Contracted working hours and breaks. Please confirm the contracted working hours used for hourly pay and National Living Wage calculations, including whether hours are gross or net, whether breaks (i.e. lunch) are paid or unpaid, and any variations by grade or contract. 7. Weekly calculation. Please confirm whether contractual pay calculations are based on 52 weeks, 52.2 weeks, or another arrangement, particularly in the context of National Living Wage calculations. 8. Overtime, TOIL and On Call. Please provide details of overtime arrangements, including payment rates (i.e. Plain Time, Double Time etc), and whether TOIL or on call arrangements apply, including any allowances or grade-based variations. Leave (including Annual, Family, Sickness and Special leave) 10. Annual leave. Please confirm annual leave entitlements for all grades, including public holidays and any privilege or legacy holidays, and whether entitlements increase with length of service. 11. Flexi Leave. Where a flexible working hours scheme is in place, please confirm whether flexi leave or equivalent time off is permitted, and any limits that apply. 12. Leave year and carry over. Please confirm how annual leave years are determined (i.e. Anniversary of start date, or 1 Apr – 31 Mar etc.) and the maximum leave that may be carried over into or anticipated from a future leave year, including any exceptions. 13. Buying and selling leave. Please confirm whether staff may buy or sell annual leave and, if so, any limits and the rate of pay calculation used when buying/selling leave. 14. Family and special leave. Please provide summary pay details for maternity, paternity, shared parental, adoption, fertility and bereavement leave provisions. 15. Sick leave. Please confirm sick pay entitlements including full pay and half pay periods, and whether disability related absence is treated differently for attendance management purposes. 16. Volunteering leave. Please confirm whether volunteering leave is available and the number of days or hours provided.
For reference, your request was for: “REF: Case {redacted}/ Internal Communications Audit: Operations Manager A {redacted} SUBJECT: Request for Information regarding Communication Consistency and Adherence to Service Charter Professional Standards. 1. Formal Request for Information Under the provisions of the Freedom of Information Act 2000, I hereby request the following information regarding the internal and external communication outputs of Operations Manager {redacted}/: A. Statistical Error-Rate Baseline: An anonymized sample or statistical report of formal correspondence (letters/emails) sent by {redacted}/ to other complainants or external bodies (e.g., Parliament, IOPC, or Local Authorities) between August 2025 and March 2026. B. Internal Peer Communications: Copies of internal emails or instant messaging logs between {redacted}/ and caseworker {redacted}/ (or other direct reports) regarding the "triage" or "closure" strategy for Case {redacted} C. Training and Adjustment Records: Documentation confirming whether {redacted} has a formally declared disability (such as dyslexia) requiring reasonable adjustments for written communication, and whether such adjustments were active during his handling of Case {redacted}. 2. Purpose: Identifying "Tactical Dyslexia" and Procedural Baiting The specific purpose of this request is to determine if the persistent typographical errors (e.g., "IOCP" for IOPC and "drawer" for "draw") observed in correspondence with the complainant are: A legitimate and consistent cognitive difficulty affecting all his professional work. Or, a "Strategic Ambush" specifically targeted at a Level 6 Whistleblower to bait an "unreasonable" emotional reaction. 3. Public Interest Test There is an overwhelming public interest in ensuring that an operations Manager at a quasi-judicial body is not utilizing "administrative malice" or "procedural fictions" to trigger Unreasonable Behaviour Policies. If these errors only appear in corresponden
06/05/2026
This complaint made is in regards to a late client of ours made by the daughter (redacted) We have been requesting updates from her as the executor of estate and asked for physical evidence of the communication with your organisation. She has given me the following details and I request to be informed of the outcome of her complaint.
05/05/2026
Please provide: Internal guidance on financial remedies; Relevant policies relied upon.
01/05/2026
Please could you consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). • Number of contacts to the PHSO for the annual years 01/04/2025 t0 31 /03/2026 • Number of investigations taken up by the PHSO for the annual year 01/04/2025 t0 31/03/2026 • Upheld PHSO cases, broken down into fully or partially upheld for the annual year 01/04/2025 t0 316/03/2026
Dear Sirs. I request an internal review in regards to my FOI Request. I also ask that you confirm you have no accountability to any department in regards to how much public money you spend on each case as your reply seems to advise me. You say your caseworkers are not required to record the amount of time spent on each case if this is the case how much of taxpayers money does the PHSO know how much to pay the caseworker, because if this is the case the caseworker could be collecting a salary for doing nothing with no accountability to the National Audit Office, PACAC or any other Public Accounts offices or Parliamentary Committees. So can you answer this substantively? I request that you read this email and respond immediately to confirm receipt. A copy of this email will be sent to the NAO and other departments relevant to the spending of public funds and accountability.
28/04/2026
I am looking for some assistance with your organisation’s Spend/Transparency data, available on the following weblink: https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection There appears to be no file available for the month of January 2026 Could you advise when the file will be made available to view online? Would it be possible for you to email me a copy of the January 2026 file please and thank you.
In line with the Freedom of Information Act 2000 I would be grateful for an answer to the following questions: 1. How many complaints were received by PHSO concerning HMRC for the years 2023, 2024 and 2025? 2. Of those complaints, how many were accepted by PHSO for investigation? 3. Concerning complaints which were investigated, how many were settled in favour of the complainant? Please respond to this request by e-mail at your soonest convenience.
Appreciate the table attached. I would like to drill down into the detail. Is it possible to have copies of the cases?
Under the Freedom of Information Act 2000, I am requesting information regarding the administrative and scoring policies used during the Dental Core Training (DCT1) 2024 National Recruitment process. I would like to request the following information:you can hide the personal information as per data protection act where ever needful. 1. Moderation Policy: The official policy or guidance provided to Lead Deans and Recruitment Managers on how to handle "divergent" scores, specifically cases where one panellist awards an 'Excellent' (10) and another awards 'Satisfactory' (4) for the same answer. 2. Scoring Variance Data: The total number of candidates in the 2024 DCT1 cycle who had a score variance of 6 points or more (e.g., 10 vs 4) between two panellists for a single question. 3. Appeals Statistics: The number of formal complaints received regarding scoring discrepancies in 2024, and the number of these that resulted in a score adjustment or re-interview. 4. Complaints Guidance: The internal guidance provided to staff (such as HET Recruitment and PGMDE) on where to direct candidates who raise scoring concerns within the 30-day window. 5. list of candidates who were appointable and appointed and waiting list to get offer/appointment in relation with their marks obtained and rank and bifurcation on basis of temporary registration and permanent registration route for the year of 2024 DCT-1. 6. Total numbers of applicants under permanent registration and temporary registration route. 7. list of candidates who were offered the post on the basis of first, second and third offer list or any other afterwards. 8. criteria of marking or scoring in the interview along with cutoff marks. 9. Total numbers of seats allocated as per criteria. 10. standard operating procedures for the year dct-1 2024.
27/04/2026
I am requesting data regarding complaints relating to prostate cancer for the period 1 January 2000 to 30 March 2026. 1. Complaint Volume - Total complaints referencing prostate cancer - Annual breakdown 2. Categories - Delayed diagnosis - Misdiagnosis - Poor communication - Failure to refer - Treatment concerns - End-of-life care 3. Outcomes - Upheld - Not upheld - Partially upheld 4. Themes - Reports or systemic findings 5. Demographics (if available) - Age - Ethnicity 6. Systemic Issues - Recurring failures identified If data is not centrally held, please advise alternative sources.
24/04/2026
Please confirm whether the FCA has ever been aware of, and/or approved and/or condoned (and/or whether any of its policies in operation since 2018 would allow it to approve or condone) HSBC Bank plc’s use of any methodology for calculating redress for mis-sold Payment Protection Insurance (PPI) on a credit card, which involved any or all of the following approaches: A. Reconstructing the figures for a credit account which had had PPI attached to it, by using estimated PPI premium data instead of real data, where the bank demonstrably had real data on file for the account; B. Using simple interest instead of compound interest when reconstructing an account and adding ‘historical/contractual interest’ to the PPI premiums, (despite the fact that compound interest will have been added to the PPI premiums historically over time, under the contract when the account was live); C. When reconstructing an account, splitting the time that the account was open into different periods, and treating each period differently with regard to the way premiums were refunded, the way interest was added, the type of interest added (i.e. simple or compound), the rate of interest applied (i.e. the rate applicable to the credit card at that specific time, or a different rate) and whether interest was added up to and/or beyond the date the account was closed, or only for the defined, confined period in question. D. When reconstructing an account, not adding ‘historical/contractual interest’ to all of the PPI premiums that were paid while the account was open (which will all have had interest added while the credit account was live); E. Calculating ‘historical/contractual interest’ on the PPI premiums for a different period than the period for which the credit account was live (e.g. continuing to add it at a simple rate beyond the closure date of the account, instead of adding statutory interest for the period after the account was closed); F. Calculating ‘historical/contractual interest’ for any part of the time that the account was live, by using a different rate than the rate(s) that applied to the account at that time when it was live; G. Since the Judgement Debts (Rate of Interest) Order 1993 took effect, not adding yearly compensation (‘statutory interest’) to the entire ‘total loss of investment opportunity’ figure (by which I mean the sum of the total premiums paid plus the total amount of ‘historical/contractual interest’ which was added to those premiums while the account was live) at the statutory rate of 8% simple; H. Not calculating that (yearly, compensatory) statutory interest from the date the account was closed, up to the date of redress; I. Not deducting 20% income tax from that statutory interest before making payment (or an offer of payment) of redress to a customer, in accordance with the Income Tax Act 2007 as amended by the Finance Act 2013, specifically Section 874 (Duty to deduct from certain payments of yearly interest); Section 369 of the Income Tax (Trading and Other Income) Act 2005; and the Code of Practice on Taxation for Banks. If the FOS has approved or condoned any such departure by HSBC from the methodology for redress calculation detailed here: How does the ombudsman approach redress where a PPI policy has been mis-sold? – Financial Ombudsman service, please confirm the exact nature and extent of any such departure which has ever been approved or condoned.
23/04/2026
I manage the health And Safety Executive’s (HSE) complaints team. As part of our annual report to our parent department (DWP) we are required to provide some information on ombudsman cases. Would you be able to assist me in providing the numbers for the following (where available / recorded), for the year 2024/2025 please? • Enquiries received • Complaints assessed • Complaints resolved through intervention • Complaints accepted for investigation • Investigations upheld or partly upheld • Investigations not upheld or discontinued
• Any internal discussions identifying or acknowledging potential breaches of Sections 14, 16 or 17 of the Legal Services Act 2007 • The internal guidance, SOP, or policy relied upon to justify refusing, pausing, or delaying an MP referral. 3. Data Integrity & Conflict of Interest (GDPR Article 5(1)(f)) • All internal reports, memos, or conflict of interest declarations filed by (Redacted) following my SRA report on 14 March 2026. • The Data Protection Impact Assessment (DPIA), risk review, or internal assessment that justified their continued access to my sensitive data between 10 and 23 March 2026 despite the manifest conflict of interest. • A copy of the DPO’s Article 33/34 report to the ICO regarding the identified data breaches • The Compliance Officer for Legal Practice’s (COLP) report to the SRA under Rule 9.1 concerning the PHSO allowing a non lawyer to perform reserved legal activities in breach of Section 16 of the Legal Services Act 2007. • Any internal guidance, Equality Impact Assessment, or “Impact Assessment” consulted regarding my disability, Section 20, and Section 149 (PSED) before issuing responses.
1. The number of cyber security breaches that have being identified that were found to be a result of a malicious threat actor (i.e. not accidental data breach) 2. The breakdown in high-level causes of these breaches as identified by cyber security incident response teams (CSIRTs), for example (but not limited to) unpatched software/hardware, lack of multi-factor authentication (MFA), leaked user credentials, lack of in-transit encryption, etc 3. The number of breaches that occurred that were attributed to a previously known vulnerability to the organisations hardware, software, policies, or processes, for example where system was known to be at risk due to being unpatched or out of support, or security controls were recommended but not enforced, and was defined within the resulting incident response report. 4. The estimated combined costs incurred as a result of cyber security breaches defined in request number one in each year. No specific details are requested in relation to software/hardware utilisation, but rather high-level causes of breaches. I believe the high-level nature of this request does not allow for the use of s.31(1)(a) of the FOIA as this would not be likely to prejudice the security of your systems or data, as these are historical incidents which have since been dealt with. The public interest in understanding breach causes across public sector organisations outweighs the public interest in the exemption.
22/04/2026
This is a request under the Freedom of Information Act. Could you please supply me with the flooring information: What proportion of complaints received relate to the inability to accommodate physical disability's when undertaking an x-ray or mammogram nationally during 2025 and 2026 so far. What proportion of complaints received relate to the inability to accommodate physical disability's when undertaking an x-ray or mammogram in East Anglia during 2025 and 2026 so far. What is your assessment of how NHS providers, nationally, are implementing their duty to make reasonable adjustments in such circumstances. To what extent does the ombudsman believe the above is due to inaccessible equipment or staff attitude.
20/04/2026
Subject: System Level Information Request (2020–Present) & FOI/EIR Request — Multisystem Conditions (EDS, PoTS, CCI, Chiari, Tethered Cord, Endometriosis) — Devon & Cornwall Dear all, 1. PURPOSE AND SCOPE (SYSTEM LEVEL ONLY) I am requesting full, complete, and unambiguous system level information relating to the understanding, planning, governance, commissioning, diagnostic capacity (including MRI and advanced imaging), equality considerations, workforce knowledge, and service design for the following conditions across Devon and Cornwall: • Ehlers Danlos syndromes (EDS) and Hypermobility Spectrum Disorders (HSD) • Postural Tachycardia Syndrome (PoTS) and related autonomic dysfunction • Craniocervical instability (CCI) • Chiari malformation • Tethered cord • Endometriosis • Related multisystem conditions and common comorbidities This request concerns systemic matters only and does not seek personal medical records. --- 2. TRANSPARENCY, AUDIT TRAIL AND RESPONSE REQUIREMENTS • All responses must remain within a single email chain. • Partial or selective responses will not be accepted. • If information does not exist, this must be stated explicitly. Each organisation must identify a named accountable officer. --- 3. FULL RECORD SCOPE This request covers all records from 1 January 2020 to present, including drafts, emails, internal discussions, briefings, EIAs, commissioning papers, risk registers, training materials, research reviews, and correspondence with national bodies. --- 4. DEFINITION OF A “HOLISTIC SERVICE” — EVIDENCE BASED RESPONSE REQUIRED Each organisation must provide: • A clear definition of what it means by a “holistic service” for multisystem conditions. • The evidence base relied upon (NHS England, NICE NG56, WHO, peer reviewed literature). • Whether this refers to a commissioned service or an aspirational concept. • All documents where the term has been used to justify commissioning or non commissioning decisions. If no definition exists, this must be confirmed in writing. --- 5. SYSTEMIC INFORMATION REQUEST — THEMES A–J Responses are required across the following themes: A. Clinical governance & multisystem care B. Commissioning & funding C. Research & evidence D. Equality & women’s health E. Imaging & diagnostics F. Workforce training G. National local correspondence H. Safety & risk I. Service models & planning J. System level briefings --- 6. FORMAL FOI / EIR NOTICE This email constitutes a request under the Freedom of Information Act 2000 and, where applicable, the Environmental Information Regulations 2004. Any refusal must cite the exemption relied upon and the public interest test.
Freedom of Information Request: Complaints About the Child Maintenance Service I am writing under the Freedom of Information Act 2000 to request information about complaints relating to the Child Maintenance Service that have been referred to PHSO. I request the following information: 1. 1. How many complaints about the Child Maintenance Service (or its predecessor, the Child Support Agency) were received by PHSO in each of the years 2021-22, 2022-23, 2023-24, and 2024-25? 2. 2. Of those complaints, how many were: (a) accepted for investigation, (b) declined, and what were the most common reasons for declining? 3. 3. How many CMS-related investigations resulted in PHSO finding maladministration or service failure? 4. 4. In cases where PHSO found maladministration, what were the most common failings identified (e.g., incorrect calculations, delays, failure to use correct data)? 5. 5. How many CMS-related cases resulted in PHSO recommending financial compensation, and what was the total value recommended in each year? 6. 6. How many CMS complaints to PHSO specifically involved allegations that income data used in calculations was inaccurate? 7. 7. What was the average time from complaint receipt to investigation completion for CMS cases in each year?
15/04/2026
What Are The Correct Procedures To Follow When A Formal Complaint Is Made About A Outstanding PHSO Case Where Correct Procedures Were Ignored & Dishonesty Used Just So As To Delay/ Interfere With & Cover It Up In Part Or Fully?