02/09/2022
In 2014 you confirmed that no clinical advisers had conditions placed against them by the GMC: 'I can confirm that PHSO does not have any clinical advisers working for it with conditions placed against them by General Medical Council. Clinical advisers are asked to notify PHSO if any such conditions are placed.' Please provide the number of clinical advisers* you currently have and how many of them have conditions placed against them by the GMC. * I am using the term 'clinical advisers' broadly. I also seek information on 'senior clinical advisers' and any other medically qualified doctors who work for you in relation to complaints from members of the public. Please also provide the number of doctors with GMC conditions that you offered work to since April 22.
The policy statement upon which you received complaint and acted upon the complaint that I raised in June 2019 so that I would be able to read for myself the rule or practice upon which my complaint that was accepted in 2019 was no longer accepted in 2022. This is important for me to understand from your perspective that I was not treated less favourably on grounds of being from the Black African Racial Background and/or medical condition.
01/09/2022
Does PHSO have a duty to respond to correspondence that is not vexatious or frivolous? Under what circumstances can a PHSO department refuse to respond to correspondence? If correspondence is not to be responded to, does he PHSO department have a duty to explain the reason? If the refusal is unreasonable, with whom can the objection be raised? Should every relevant issue that is raised in correspondence be investigated and responded to? Should every relevant issue that is raised in a new complaint be investigated and responded to? Is the failure to respond to/acknowledge correspondence about a relevant issue an act of maladministration? Is the failure to give reasons for non-response/acknowledgement of correspondence about a relevant issue an act of maladministration? Provide a copy or link to any relevant policy documents. Should a diagnosis follow a logical and holistic investigation, which considers all empirical and relevant circumstantial evidence? How many correspondents, last financial year, have not be formally not responded to?
I have received a letter regarding my complaint. It informs me that for some reason or another it will not be dealt with for another 9 / 11 months which is totally unacceptable. Under the Freedom of information Act I would like details of the reasons why the matter would take so long.
31/08/2022
I’m trying to find out how many cases of maladministration by the U.K. Govt, as stated by the Ombudsmen have resulted in A/ compensation for affected party’s And/or B/ reversal of the U.K. governments action leading to maladministration.
25/08/2022
How many PHSO Concerns raised were passed on to other organisations, Including All organisations in United Kingdom And Those in Scotland for example SPSO, Dates of all Concerns redirected to SPSO (with SPSO being the Scottish Public Service Ombudsman)” Eg request 1, From 04/11/2019 to 04/11/2020 Eg request 2 From 05/11/2020 to 05/11/2021 Eg request 3 From 06/11/2021 to 05/07/2022 Please advise if we must submit 1-3 eg as separate requests
I would like the opportunity also to review previous Ombudsman’s decision relating to NHS continuing healthcare which pre-date April 2021.
19/08/2022
How many applications have been discontinued by the PHSO due to the unacceptable behaviour by the applicant and please quantify the reason given eg lying, fowl language, failure to respond duplicate claims etc? Please consider my request for 20/21 and 21/22
18/08/2022
For each category of staff what was the total staff cost for each of the last 4 years requested clarification of the phrase "category of staff" below is the response. Use whatever classification is easiest for you providing you include everybody including employed, self employed, volunteers etc.
17/08/2022
How many complaints against the iCO were upheld by the PHSO in the past five years. Which boroughs (MP’s have to sign these complaints) were these complaints from.
15/08/2022
Kindly provide figures for 2017-18 for all complaints submitted to the PHSO, and then the number which you by contrast accepted for investigation. If possible, separately, those relating to the Health Service alone, as opposed to Parliament.
I’m trying to find out how many babies were born Stillborn between 1st January 2009 and 31st December 2009 at Southmead Hospital. Any further information around this that you are able to disclose would be great, I also would like a Hard Copy please.
.I have noted there is an awful lot of dissatisfaction with the PHSO and wondered how many cases you dismiss as a percentage annually- perhaps you can provide me with this information under the Freedom of information act.
Since moving to the new ‘decisions portal’ sometime in March 2015 the PHSO has not posted ANY case outcomes against the Information Commissioner/sOffice (UK Data Regulator), neither is there any results for abbreviation ICO. Three search terms, no results. These document/case outcomes have not been published. Therefor I am requesting under the FOI Act 2000 copies of all PHSO cases against the ICO from March 2015 to date, 10th August 2022.
A list of the organisations that we can investigate be sent out to him in the post as he has no internet access. He also has poor eyesight, so can this list be posted to him in large print please?
12/08/2022
Please may we have a copy of every complaint to the PO made against the Electoral Commission and against the Commission for Equality and Human Rights with outcomes as would be available from a search of the index on your website. We cannot get your website search engine to work. Do you have any information as to why the PO refers to the Commission for Equality and Human Rights as the Equality and Human Rights Commission. The CEHR name was established by s1 Equality Act 2006. We are not aware of any statutory change. Do you have any information as to why the PO refers to the Commission for Equality and Human Rights as the Equality and Human Rights Commission. The CEHR name was established by s1 Equality Act 2006. We are not aware of any statutory change.
1. Please provide the current number of (i) hybrid and (ii) distant working staff you have. 2. Please state the number of these staff based abroad, if any. 3. Please provide the number of staff in 2021/22 who worked whilst abroad. 4. Please provide current guidance to staff concerning hybrid and distance working.
11/08/2022
I’d like to know how many complaints your org receives regarding the NHS for the period 1st April 2018 to 31st March 2022 and split this by financial year. I’d like numbers accepted / rejected. I’d then like to know the outcome of these complaints accepted. In addition I’d like to know how many of these complaints were done on behalf of someone else. In addition how many complaints you rejected due to the fact that someone was making the complaint on behalf of someone else.
1. Do PHSO hold a record of the GMC* registration number of the Geriatrician advisor referenced in attachment1? (*General Medical Council) If so, please provide the advisor’s the GMC registration number. 2. Otherwise, does the PHSO hold a record of the name of the Geriatrician advisor referenced in attachment1? If so, please provide the advisor’s name. 3. Do PHSO hold a record of the GMC registration number of the GP advisor referenced in attachment2? If so, please provide the advisor’s the GMC registration number. 4. Otherwise, does the PHSO hold a record of the name of the GP advisor referenced in attachment2?
From 04/11/2019 to 25/07/2022 How many PHSO Concerns raised were passed on to other organisations Including All organisations in United Kingdom And Those in Scotland for example SPSO Dates of all Concerns redirected to SPSO (with SPSO being the Scottish Public Service Ombudsman)