31/10/2023
I am writing to you under the Freedom of Information Act 2000 to request the following information for the Project - PR2191A - Provision of Digital Learning Contents, Notice Reference - PAHSO001-DN682926-55373723 1. Copy of successful tender (by removing confidential information) 2. Scoring table of all bidders, split by scores awarded for each question of bid. 3. Approximate date that the tender will be reissued towards the end of the current contract period. 4. How many bidders submitted responses? 5. Name of all bidders who submitted responses. 6. Rank of all bidders who submitted responses I would prefer to receive the information electronically.
30/10/2023
As well as a copy of our ‘Charter of Responses Policy’. This is word specific what she requested. I have never heard of this but if we have one can we send it please.
26/10/2023
Please provide the findings of the pilot referred to below and PHSO's view on the findings. PACAC Scrutiny - 20 May 2022 'Appearing before the Committee, Mr Behrens explained that, following surveys and consultations, the PHSO will undertake a six month pilot from September 2022, and request that staff return to the office two days per week.56 The PHSO will analyse the productivity implications of this approach whilst seeking to balance flexible work practices with its corporate culture.57 Ms Amroliwala explained that an assessment regarding organisational footprint and accommodation requirements for the PHSO will be carried out following the staff hybrid working pilot. Ms Amroliwala noted, however, that it is unlikely the PHSO will see a full-time return to the office.'58 https://publications.parliament.uk/pa/cm5803/cmselect/cmpubadm/213/report.html
24/10/2023
Please confirm the number of staff employed as investigators, grade and salary range for 2019-2023?
23/10/2023
1) Please can I have a copy of the management structure of PSHO? 2) Please can you send me a copy of the structure or some form of document showing the number of staff each PHSO manager manages by job title and numbers? 3) Does the PHSO Operations Manager manage all the PHSO case workers or just a small group, for example those newish to the role of Case Worker? 4) Are there any policies, guidelines, legislation and/or protocols giving any circumstances/cases when the PHSO Operations Manager in their work/actions/decisions, that they, the Operations Manager and their PHSO managed staff can state that their PSHO work has nothing to do with the requirements of Parliament, despite Parliament appointing the PHSO Ombudsman to make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations following Parliamentary Standards? 5) Are there any policies, guidelines, legislation and/or protocols stating that the PSHO Operations Manager and their PSHO managed staff do not have to follow the the “the Seven Principles of Public Life as set out by the Committee on Standards in Public Life, the British and Irish Ombudsman Association’s Guide to principles of good complaint handling, the values and behaviours in the Civil Service Code” and PHSO “Principles of Good Complaint Handling”, in all their actions/decisions in their PHSO work tasks? 6) Please confirm that there has not been any changes to the PSHO document PHSO Governance Framework January 2023?
19/10/2023
FOIA Request Question 1- PSHO is a Public Body directly accountable to Parliament, even so as these are PSHO “Principles,” is it correct that everyone working at PSHO should follow “the Seven Principles of Public Life as set out by the Committee on Standards in Public Life, the British and Irish Ombudsman Association’s Guide to principles of good complaint handling, the values and behaviours in the Civil Service Code and the principles and values in the NHS Constitution” please? If this is not correct, please send me the policies/protocols changing the content of PSHO website on this matter? FOIA Request Question 2- Please supply me the PHSO copies of the standards, principles, behaviours and values given to PHSO staff to follow when they commence with PHSO? FOIA Request Question 3- PHSO is ultimately responsible to Parliament for their independence, effectiveness and efficiency, please forward me the policies and protocols supplying guidance for employees on how PSHO staff should deal with members of the public to ensure that PSHO staff are ‘effective’ and “efficient” please? FOIA Request Question 4- In your reply, you have stated “I am satisfied that our Caseworker is attempting to show empathy for your complaint.” Please supply me the PHSO copies of the policies, guidelines, legislation and/or protocols stating that caseworkers are a) meant to be offering empathy and in what circumstances, b) when this empathy is meant to be offered when a complaint has not gone to investigation and is just not to be considered as PHSO has stated it is “Out of Time”, c) when empathy should be given, rather than just “attempting to show empathy” for a complaint, d) the schedule of training that PHSO caseworkers undergo so they can show empathy for complaints from a member of the public, before it has even gone to investigation as the complaint is deemed “Out of Time”, e) please send me a copy of the PHSO policies, guidelines, legislation and/or protocols stating how a PHSO Case Officer is meant to show empathy for a “complaint”, rather than to a complainant and when a Case Officer is meant to show empathy to a complainant, when complainants want just want their complaints investigated, f) One of the Seven Principles of Public Life is “objectivity”, so please forward a copy of the PHSO policies, guidelines, legislation and/or protocols stating when PHSO Case Officers can be “subjective”, not “objective”, in cases which have never been investigated by PHSO and when PHSO can go against government bodies like the OPG/MOJ which did investigate, however could not identify one instance of when a member of the public did act in a way in which the member of the public’s father’s best interests would not be met, as any ensuing court case would have to contain such a fact under the MCA, under which a government body operates, g) Please forward a copy of the PHSO policies, guidelines, legislation and/or protocols stating when PHSO Case Officers and other staff members of PHSO can disregard the legal decisions of the OPG/MOJ/CoP, after investigation, which were put before a Senior Judge after going through legal process/procedure as “opinions”, not fact? FOIA Request Question 5-Please supply me the PHSO copies of the policies, guidelines, legislation and/or protocols stating in what circumstance and at what times that caseworkers and their managers do not have to follow the PHSO “Principles of Good Complaint Handling”? FOIA Request Question 6—PHSO is a Public Body that was set up by and directly accountable to Parliament. Parliament appoints the Parliamentary and Health Service Ombudsman, at present Rob Behrens. Any designated Caseworker and hence also their manager works under the Ombudsman’s delegated authority. Please supply me the PHSO copies of the policies, guidelines, legislation and/or protocols a) showing the details of the “delegated authority” that the Ombudsman gives to caseworker and their managers, b) which state in what circumstance and at what times that caseworkers and/or their managers do not have to carry out the wishes of the Ombudsman, c) when and why case managers do not have to follow the content of the PHSO website, d) which state in what circumstance and at what times that caseworkers and/or their managers can decide to make their own decisions/take actions not line with the PHSO “Principles of Good Complaint Handling”, “the Seven Principles of Public Life as set out by the Committee on Standards in Public Life, the British and Irish Ombudsman Association’s Guide to principles of good complaint handling, the values and behaviours in the Civil Service Code”, e) which lead PHSO caseworkers and/or their managers to decide that Rob Behrens the Ombudsman and his Board do not wish PHSO staff at certain times not to follow the PHSO “Principles of Good Complaint Handling”, “the Seven Principles of Public Life as set out by the Committee on Standards in Public Life, the British and Irish Ombudsman Association’s Guide to principles of good complaint handling, the values and behaviours in the Civil Service Code”?
18/10/2023
I am making here a Freedom of Information request regarding the Parliamentary and Health Service Ombudsman. I want to know all funding information. Can you please tell me how the PHSO is funded whether it is wholly from taxation or a mix of public and private funding. I'd like to know what the educational requirements are for case workers of various levels. In my own case (detail redacted) dealt with the first steps and (detail redacted) with the 'decision'. Aside from educational requirements do caseworkers at either level have to be in the PHSO's employ for any specific length of time before they are handling cases at the level they do? Ideally I'd like to know what degrees (detail redacted) have additionally. There may be a reason you can't say, so I've primarily made an abstract, non-personalised enquiry first. What are the PHSO's pension arrangements please? What will be the provision fr Rob Behrens at the point of natural age-related retirement? What would the provision be if he 'chose' to or were asked to resign? Does Rob Behrens own any properties which he rents out, for domestic or business use? And the same question for each of the people portrayed here: Members of the Board | Parliamentary and Health Service Ombudsman (PHSO) Members of the Board | Parliamentary and Health Service Ombudsman (PHSO) Executive members Our executive members form part of the Executive Team. Can you please state the number of and rental cost of the buildings the PHSO uses.
17/10/2023
I am requesting a copy of the report into bullying and harassment at this hospital undertaken by Rob Behrens.
12/10/2023
Please provide the number of complaints received each year since 2015 ot the present day that relate to Dorset Healthcare University Foundation Trust, along with an indication of how many of these have been or are still being investigated and any further action you have taken.
11/10/2023
In the meantime, as a freedom of information request, I would be grateful for PHSO statistics on the following. For each of the last six years (I recognise that 2020-21 will be an anomaly in terms of data as a result of Covid), how many cases did the PHSO receive regarding NHS Continuing Healthcare assessments / reviews? How many of these cases were upheld? How many were partially upheld? How many were not upheld?
10/10/2023
Please send details under Subject Access Request SAR GDPA and provision details of all the cases handled by Ombudsman's health office re the processing timelines of all investigations in last 5 years. 4 years had been too long and would like to know how other families have been treated and their case handling timelines? response to request for clarification Processing timelines refers to all the cases of the last 5 years health ombudsman have investigated. We need to know how long each has taken to come to conclusion and what the ombudsman published handling timelines have been in last 5 years , as these over the years? - full case handling timelines in report form, maybe a chart form etc. Not being signposted to look at individual cases. Only the ombudsman knows how many cases have been processed and if they have met or exceeded their own KPIs handling/processing timelines. Is there an appeal process, if so, please send full disclosure of that process and timelines?
09/10/2023
Please provide all relevant documents (discussions, legal briefing notes, unabridged board meeting minutes, guidance etc.) that the PHSO possess with regard to the legal status of non-CCT reviews and the re-opening of final decisions.
05/10/2023
Questions. Q.1) Please can you tell me what was the PHSO's final decision/outcome of Mr. (name redacted)'s case, what was the PHSO's complaint, or complainant, category description that Mr. (name redacted)'s complaint was allocated to, (and can you include your forthcoming reply of my Mr. (name redacted) enquiry,-in a pdf format letter)? Q.2) Pursuant to your response of 2.) i.) below,-please can you tell me of all of the category names of the PHSO's descriptions/descriptors pertaining to, i.) HMCTS complaints? and ii.) DWP complaints? and, i.) the '...specific categories...' of HMCTS and DWP complaints that I am enquiring of to your office,-are pertaining to whether those '...specific categories....' of complaints entail, or describe, -HMCTS complaints (of not obtaining a review or appeal of a Court case, similar to the above-mentioned PHSO/High Court case of Mr. (name redacted)? and, -DWP complaints (of complainants complaints pertaining to the DWP's Jobcentre Plus office Work Coaches employment-finding service delivery involving JSA/UC/ESA Claimants)?
29/09/2023
This is an information request relating to the number of staff who are allowed to work from abroad. Please include the following information, for the 2020/21, 2021/22, 2022/23 financial years: • The number of staff, per year, given permission to work from abroad • For each member of staff granted permission, please provide their pay band, the country they have been allowed to work from, the length of time that they have been allowed to work for and the dates they were allowed to work from abroad. Please also provide the reason. If any of this is not possible to provide, please provide the remaining information
27/09/2023
1. the number of cases you personally have dealt with over the past two years 2. the outcome of the cases.
26/09/2023
Please detail and include your policy’s and procedures in rejecting complains / not taking complaints forward and how you formed your opinion that the matter has had a ‘small impact’ upon me.
22/09/2023
2 - I WOULD ALSO LIKE TO KNOW IF OTHER PEOPLE HAVE REGISTERED COMPLAINTS AGAINST (caseworker) FOR IGNORING THEIR EMAILS 3 - IF COMPLAINTS HAVE BEEN REGISTERED AGAINST (caseworker) FOR DELETING THEIR PERSONAL DATA UNDER THE GDPR.
As the standards of conduct in the Governance Framework also apply to all other members of the PHSO Board, please let me know the equivalent processes and procedures which would apply to those members regarding any evidenced allegations of their failure to comply with any of those standards. You say that the Ombudsman provides information about challenges of the nature I have made to the Audit and Risk Committee and, where appropriate, to PACAC. Please send me, in due course, a copy of the report to the Audit and Risk Committee reporting my 'challenge' and a copy of the minutes detailing the Committee's consideration and decision regarding this. Please confirm that you will do so. Please also confirm that the Ombudsman deems it appropriate to report the matter to PACAC and similarly please confirm that you will send me copies of the documents reporting the matter to PACAC and recording PACAC's consideration and decision in this regard.
Wilfulness is a deliberate act, initiated by a clinician The CQC definition of neglect is the failure to meet a person's basic physical and/or psychological needs. The criminal justice and courts act 2015 s21 deems wilful neglect to be a criminal act; distinct form negligence, arising from an unforeseen or foreseeable error. What is the policy of your organisation, with regards the undertaking of an investigation of an allegation of wilful neglect. Does your policy require a report or allegation of wilful neglect to be referred to the police. Please consult the appropriate person or persons, prior to making a response.
To clarify.. the data to show what exactly did the ombudsman do to ensure fairness for complainants from organisations’ lockdowns that were not their fault. Because the lockdown problem must have been obvious to the ombudsman, I was primarily looking for any DATA from a Committee (or other..if the format of meetings were changed during lockdown periods) THE DATA of the Decision/s after it/they had discussed the problem of limiting complainants to a one-year -cut- off period to make complaint - as it would have been clear that they could be severely disadvantaged by lockdowns. - And many would have been able to collect their evidence due to councils (for example), telling them that responses to them would be delayed. I’d like to read the DATA of written guidance given to caseworkers, after lockdown problems were discussed and how the one year periods should/could be extended due to the lockdown problem.