19/05/2025
Please inform me how many complaints you received relating to Harrogate hospital for the period 2018/2019/2020 and how many of those complaints were upheld by the PHSO.
I have put in a freedom for information request to South West London Integrated care board and I have not heard from them. I made my request on 16th March 2025. My questions are: 1. How many appeals are outstanding 2. How many Personel are working on appeals ( whole time equivalents ) 3. The time between an appeal being made and an appeal taking please - the average time and the range Can you provide me with this information.
16/05/2025
Please include the following information for the financial years 2023/24 and 2024/25: • A list of all the staff networks at the organisation • Whether each network receives internal funding and, if so, how much (please express annually for the last four financial years) • How much FTE equivalent staff time each network is entitled to. For example, a staff network may have a chair who’s entitled to spend 10% of their working hours devoted to the network (please express annually for the last three financial years) • A list of events that each network has held in this financial year so far (April to the present day), including the title of the event, information on any guest speakers and the time of the event
15/05/2025
by F.O.I., Freedom of Information Act, asked you for the direct email address to reach your actual Parliamentary Ombudsman
13/05/2025
1. What is the official process by which a member of the public can lodge a complaint with the Parliamentary and Health Service Ombudsman (PHSO) regarding the conduct of a civil servant? 2. If the process requires a referral from a Member of Parliament (MP), what options exist for members of the public whose MP refuses to make such a referral? 3. Is there a formal route of appeal, escalation, or independent review available in the event that an MP declines to support or forward a complaint? 4. Please provide any guidance or internal documentation that outlines how the PHSO handles situations where access to its service is effectively blocked due to lack of MP support. This request relates to public accountability and transparency in access to justice. Please respond within the statutory timeframe.
12/05/2025
I am looking to obtain some information regarding the Rivergreen Medical Centre based in Clifton Nottingham. the full address is 106 Southchurch Drive Nottingham NG11 8AD I would like to know how many complaints that have been logged against them to NHS England and also the Ombudsman ( yourselves). i would like the type of complaints , how many in total , details of the complaint and who they were complaining about at the surgery , preferably name but if that is not allowed the position held that the complaint was about. I'm not sure of how far back you would go but i would like from the year 2022 through to now April 2025 , if you could break it down by years please.
09/05/2025
I would therefore like to request: • full written disclosure of the expert’s identity for (Redacted) case • full disclosure of any previous involvement the expert had with (Redacted) case at Southampton Hospital
06/05/2025
Thank you for your response to my information request. I am writing to express my dissatisfaction with the handling of my request for the following reasons: The information I have requested is in the interest of public safety. Following a fitness to practise investigation, the General Dental Council (GDC) has listed (Redacted) as a registrant with "undertakings" requiring supervision. Previous investigations have also identified instances where (Redacted) failed to follow established procedures. A 2021 inspection by the Care Quality Commission (CQC) raised serious concerns about his record-keeping. Subsequent GDC investigations have shown that prior attempts to address these issues were insufficient. These findings indicate that the misconduct is unlikely to be limited to just two cases and may instead point to systemic failings that affect all patients under his care. It is therefore vital that the information requested under the Freedom of Information Act is disclosed in the public interest. Accordingly, I respectfully request an internal review of the handling of my request and urge you to reconsider your position. I look forward to your response within 20 working days, as recommended by the Information Commissioner’s Office: “The Information Commissioner’s Office recommends that public authorities carry out internal reviews within 20 working days. Under Environmental Information Regulations there is a legal requirement that internal reviews must be carried out as soon as possible and within 40 working days.”
I am writing to express my dissatisfaction with the handling of my request for the following reasons: The information I have requested is in the interest of public safety. Following a fitness to practise investigation, the General Dental Council (GDC) Case Examiners reviewed the evidence and determined that there was a real prospect—that is, a genuine possibility—that a Practice Committee would find: • All factual allegations proven; • That these facts, if proven, would amount to misconduct; • That the registrant’s fitness to practise is currently impaired. These findings indicate that the misconduct is unlikely to be limited to a single case and may instead reflect systemic failings that affect many patients under his care. It is therefore essential that the information requested under the Freedom of Information Act is released in the public interest. Specifically, I am requesting a list of complaints made about (Redacted) at Church View Dental Clinic in Upminster, along with the context in which these complaints were submitted. This request is made for the purpose of gathering evidence in relation to a GDC Rule 9 Fitness to Practise appeal. Accordingly, I respectfully request an internal review of the handling of my request and urge you to reconsider your position. I look forward to your response within 20 working days, as recommended by the Information Commissioner’s Office: “The Information Commissioner’s Office recommends that public authorities carry out internal reviews within 20 working days. Under Environmental Information Regulations there is a legal requirement that internal reviews must be carried out as soon as possible and within 40 working days.”
02/05/2025
Thank you for your response to my FOI request. After reviewing the information provided, I would like to submit a follow-up FOI request under the Freedom of Information Act 2000 to clarify certain aspects and request additional details. 2. Complaint Outcomes & Formal Actions Taken Your response included figures for complaints upheld but did not specify the level of action taken against AJM Healthcare. Please confirm: • The number of complaints where recommendations were made to AJM Healthcare. • Whether AJM Healthcare has failed to comply with any recommendations in the past five years. • The number of repeat complaints (cases where AJM Healthcare was previously found at fault and similar issues were raised again). 3. Escalation & Enforcement Given the repeated complaints against AJM Healthcare, please provide: • Internal policies or guidance on what criteria must be met for the PHSO to escalate action against a provider for repeated failings. • Any instances where the PHSO has formally warned AJM Healthcare or escalated concerns to NHS commissioners or regulators.
22/04/2025
Does Dean Fathers have any current association with the PHSO? I believe that is a reasonable request for information
16/04/2025
In the event of a mechanical breakdown of an ambulance during a time critical transport is it protocol for the ambulance crew to report any delay to Datix and if so, should an investigation be automatically held as to clarify whether any harm may or may not have been caused to the patient being transported due to the delay?
15/04/2025
Please explain how a non-executive director of the parliamentary health service ombudsman is also permitted to be employed by an ICB.
1. Please supply all information however held detailing the PHSO’s policies, procedures and guidance to staff on the consistent and proper approach taken on the assessment of health complaints and how to determine whether an alternative legal remedy is available or suitable under Section 4 The Health Service Commissioners Act 1993 (HSCA) and/or Section 5(2) Parliamentary Commissioners Act 1967 (PCA) and or any other relevant legislation. Please note reference to the Commissioner below ordinarily refers to the ombudsman. 2. Please advise on how frequently the Commissioner reviews the application of Section 4 HSCA and Section 5(2) PCA (or any other relevant legislation) to ensure that the approach taken is current and reflects all the relevant considerations the commissioner is to be mindful of when being satisfied that it is reasonable to expect the aggrieved person to resort to litigation. 3. Please advise on whether and if so, when the Commissioner has considered the implications of the Civil Procedure Rules (CPR) which governs the conduct, practice and procedures expected of those undertaking Civil litigation with particular reference to paragraphs 3 (c) and (d) CPR https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct#3.1: which confirms the courts expectation that parties to litigation should (c) “try to settle the issues without proceedings (d) consider a form of Alternative Dispute Resolution (ADR) to assist with settlement. 4. Please advise on the extent to which, if at all, the Commissioner’s consideration of CPR paragraph 3 (referred to above) caused the policy and guidance to PHSO staff to change on the consistent and proper approach to be taken on the assessment of how to determine whether an alternative legal remedy is available or suitable 5. Please advise on the extent to which, if at all, the Commissioner’s consideration of the Court of Appeal judgment in the case of Churchill v Merthyr Tydfil County Borough Council [2023] EWCA Civ 1416 (paragraph 74) which determined that: “The court can lawfully stay proceedings for, or order, the parties to engage in a non-court-based dispute resolution process provided that …is proportionate to achieving the legitimate aim of settling the dispute fairly, quickly and at reasonable cost” has caused the policy and guidance to PHSO staff to change on the consistent and proper approach to be taken on the assessment of how to determine whether an alternative legal remedy is available or suitable
The last PHSO Board meeting minutes available to the public on the PHSO website are for the September 2024 meeting. It is noted that Sir Alex Allan and Professor Dean Fathers now no longer serve on the Board. Please advise of the date each left the Board and also the date their replacements were appointed.
can I get some further clarification. Sussex Police is currently investigating deaths at University of Sussex Hospital (USH) trust in its Operation Bramber (https://mipp.police.uk/operation/4723F50-PO1) and it will be liaising with solicitors who represent patients of the hospital who have taken the cases to NHS Resolution. You are simultaneously looking at 48 cases while the Police are doing their investigation. You say that we would also not look at complaints where there was an ongoing police investigation. Do you just mean that someone who goes to NHS Resolution cannot simultaneously go to the PHSO? The BBC has also highlighted cases that do not fit into the timeframe of the Sussex police enquiry; for example, this is a case involving Mr Lamah, the lead colorectal consultant at USH which implies that there are serious management problems in USH which is also highlighted in the RCS report: https://www.bbc.co.uk/news/articles/cp31gewg02do My concern is that the Police and you will both conduct investigations into lots of separate individual cases but no one will look at the management failures going on in the hospital. The 2 consultants who initially raised these issues and were interviewed on Newsnight also raised concerns not just about patient safety and the deaths of patients but about other issues (i.e. poor management and a toxic culture) which it's unlikely that the Police would investigate. Once the Police investigation completes, will you investigate the wider issues unilaterally or do you need to be invited by someone to do an investigation? Can the local Council in Brighton or a local MP in Brighton or the bodies that oversee the NHS (DOH, NHS England, CQC) request the PHSO to investigate these other issues?
14/04/2025
I would like to make a freedom of information request for the full details of this case mentioned on your website. https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/family-paid-over-ps250000-care-should-have-been-covered-nhs
11/04/2025
Who investigates internal misconduct and fitness to practice issues re your staff
04/04/2025
Can you please provide a copy of your works instructions and process controls for reviewing cases
Qqhow many years do you keep records for Do you archive records afyer that period Who is (Redacted) the intake caseworkets Manager Pleasr provide protocol and provedure for dealing with referrals from MPs.