29/12/2021
“You have recently published the shocking findings of your investigation into the death of Baby J, who tragically died in 2015: At paragraph 4 you acknowledge that there 'was a catalogue of failings in J’s care and treatment'; at paragraph 13 you acknowledge that 'Mr N and his wife suffered serious injustice'; and at paragraph 368 you note that 'Mr N has told us that his family has not been able to move on and Mrs N, in particular, has not been able to return to a normal life'. I cannot see in your recommendations anything concerning financial redress. 1. If no financial redress was recommended, please provide all information held accounting for your decision not to recommend any. 2. If financial redress was recommended, please provide the amount.”
1. “How many fulltime and part-time medically qualified doctors (registered with the GMC) do you employ. 2. In what branches/directorates are these doctors working”
24/12/2021
1. On the 17th Dec 20 a joint protocol was proposed with Nat Audit Committee. I would like to see all information, records, emails, etc. which are related to the joint protocol. It's mentioned in the final bullet point of paragraph 15.2: "The Committee had discussed the issue of direct contact between complainants and our auditors. The organisation had agreed to brief the National Audit Office and to develop a joint protocol for such contacts" 2. Please also provide all information, records, emails etc. which are related to you briefing of the National Audit Office mentioned in the same bullet point of paragraph 15.2. The PHSO Board Minutes can be found here: https://www.ombudsman.org.uk/sites/default/files/Board%20minutes-Open%20Session%20-17%20December%20%202020.pdf’
23/12/2021
https://app.contractsadvance.co.uk/release/2503477 Please provide the following: • The suppliers who applied for inclusion on each framework/contract and who were unsuccessful at the PQQ & ITT stages Insert company names here: o (Please add more where applicable) • Duration of Framework/contract o Insert duration in months here:
16/12/2021
how many complaints you’ve dealt with regarding clinical commissioning groups not funding patient’s choice of treatment? It would be helpful if this could be separated into physical and mental health. And cases for Cambridgeshire and Peterborough highlighted even more helpful thank you
10/12/2021
1. When an organisation has a case upheld against it, as well as it sending a copy of its Action Plan to the Care Quality Commission (CQC) and NHS Improvement, does the Ombudsman notify any other organisation, trust, or local MPs about the upheld complaint? 2. Does the Ombudsman check with the CQC and NHS Improvement to determine if a copy of the Action Plan was sent to them by the organisation? 3. Does the Ombudsman have a procedure in place to check if copies of the apology letter and action plan have been sent by the organisation to the Ombudsman? 4. Does the Ombudsman have a procedure in place to check an organisation's apology letter to ascertain if it meets the Ombudsman's recommendations, even if a complainant does not request they do so? 5. Is the organisation obliged to show the Ombudsman, or any other organisation, how its Action Plan has been implemented, and the progress it has made, if any? 6. Some decisions are published on the Ombudsman's website, on the decisions portal. Is a member of the public, in particular a health professional, allowed to request a copy of the ones which aren't published on the website? If so, is the complainant informed? 7. Why are some decisions on the website while others aren't? Are there certain criteria that must be fulfilled for publication, or are the ones published a cross-section chosen by the Ombudsman? 8. Are complainants who have had a complaint upheld able to request the decision is published on the Ombudsman's website if it isn't already, and how would they make the request?
07/12/2021
1. How many malicious emails have been successfully blocked? 2. What percentage of malicious emails were opened by staff? 3. What percentage of malicious links in the emails were clicked on by staff? 4. How many ransomware attacks were blocked by the department? 5. How many ransomware attacks were successful?
I understand your caseworkers are incentivised through a performance management framework, which offers pay progression to caseworkers who continue to perform to expectation over a number of years. I am writing to you under the Freedom of Information Act 2000 (“the Act”) to request a copy of the said performance management framework, and all documents you hold in this respect.
06/12/2021
In the last 4 months how many people have we recruited How many people have been trained and are currently in post How much does training cost How many sicknesses have there been
1. Who is your preferred supplier for MFD/Printer Hardware? (Please state in multiple suppliers) 2. Please state the number of printers currently within the organisation, to include a breakdown of MFDs (multi-functional devices), Print Room devices and desktop printers. 3. What are your current annual page volumes (split by Colour and Mono) 4. What is the approximate annual spend for both hardware and services? 5. What date is your contract due for renewal? 6. Which procurement route or framework was used to procure this service 7. Which person/role is responsible for procuring your printer contracts?
I was told that your organisation – the Parliamentary Ombudsman service – has petitioned to Parliament to remove the need for citizens to get MPs consent to bring a complaint about a Department to yourselves. I wish to get the debate/details/information on these Parliamentary petitions or the efforts your service claimed you have went to in order to remove these constraints on the public bringing about complaints.
03/12/2021
In each of the past five years please can you provide the number of complaints: • Received in relation to the Code of Practice for Victims of Crime • Investigated in relation to the Code of Practice for Victims of Crime • Upheld in relation to the Code of Practice for Victims of Crime
Please can you tell me how to make a complaint about your organization.
I would like to make a freedom of information request for the PHSO's specific policy addressing "Unacceptable Behaviour" or "Unacceptable Contact". I am aware of the PHSO's policy of "Unreasonable Behaviour" which can be found here - (https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/unreasonable-behaviour-policy). What I am after is any other PHSO policy which specifically addresses "Unacceptable Behaviour" or "Unacceptable Contact" if one exists as these two descriptions were not referenced in the "Unacceptable Behaviour" policy.
29/11/2021
Thank you, I’ve had a look at the figures in annual report 2019-20 first. I’m not a statistician, but I’d like specific figures on complaints relating to palliative care. Specifically, digging down, how many complaints does the PHSO receive in relation to palliative care, care in the community, hospices? Specifically in relation to GSTHT/GCC, in an ideal world, I’d like to see data related to the events listed below. I accept that the specific set of figures I hope to access are a lot more granulated than the figures I have so far been able to access through NHS digital, so maybe the data doesn’t exist yet for: How many palliative patients are referred by GSTHT/GCC straight to palliative care in a hospice? How many palliative patients are referred by GSTHT/GCC to palliative care services in the community? How many of these people arrive in A&E / are admitted to hospital while being cared for in the community? How many of these people are discharged from hospital having been admitted while being cared for in the community? How many of these people are readmitted? How many of these people die in hospital? How many of these palliative patients are transferred from hospital through continuing care to hospice care?
23/11/2021
“I received this recently which I found this email address when I viewed the web page. 1. For example, it says cabinet office, 26 complaints for 2019/2020 but only 5 have an outcome on. Why would this be? Where can further information be obtained on cases ombudsman has not upheld such what complaint was about and further reasons for this not being upheld? 2. On the upheld percentage rate, is this on outcomes cases on outcomes received in that financial period only? Do you update the date when all outcomes are known for accuracy and if so when is it updated? 3. For complaints about NHS Improvement or England in 19/20 and 20/21, University Hospitals of Leicester, Kettering General Hospital Foundation Trust, Department of Health and Social Care, Can you provide the following? Any recommendations made by Ombudsman from complaints upheld for each organisation. 4. Is there anywhere I can view recommendations from the Ombudsman from upheld complaints by organisation?”
In addition, I am asking that you either forward these statistics, or if you do not hold them, state why you do not hold them and state exactly where they are kept and where they are obtainable for: (a) the number of challenges against PHSO decisions in relation to disputes against the NHS [ such as mine ] that are made per annum, (b) the number of those challenges against PHSO decisions in relation to disputes against the NHS in (a) whose outcome by 'Raft' goes against the original PHSO decision [ ie are successful from the point of view of the challenger] , (c) the proportion of those challenges against PHSO decisions in relation to disputes against the NHS in (b) whose outcome is upheld by 'Raft' [ ie are not succesful from the point of view of the challenger] are then subsequently challenged by legal action, (d) the proportion of those challenges against 'Raft' decisions in relation to disputes against the NHS that are legally challenged in (c) which are successful from the point of view of the challenger. (e) whether or not there is a time limit for how long the personal data is held on your system and if there is, what the duration is.
18/11/2021
I“In respect of all PHSO cases that do NOT involve the NHS, over the last 5 years, I would like to know, broken down on a yearly basis, how many cases were raised (i) against the ICO v (ii) against other bodies. In each of the 2 cases, how many cases were upheld, how many were not upheld, how many involved an investigation, and how many did not. In each of the 2 cases, how many progressed to a review, and of these, in how many cases did the review uphold the decision, or not uphold the decision. How many cases involving the ICO further escalated to court action, and how many that escalated to court action did not involve the ICO. Finally, how many cases resulted in action being taken against the PHSO. Please break this down into the different type of action (eg FTT Tribunal, County Court action etc).”
17/11/2021
Please send me details of how much the PHSO has paid in compensation for PHSO maladministration in the following years: 2017 2018 2019 2020 2021 NB Please list each year separately.
Please provide me with the latest PHSO review and feedback guidance. The last version, version 10, was published around June 2021 and has since disappeared from your website.