01/03/2022
You wrote: 'PHSO provide contact information for both surveys to ORS. This includes individuals who have recently used PHSO’s services...' 1. How many individuals had their contact information passed to ORS? The following suggests it was 1,753: 'In Q2 2021/22, 561 telephone interviews were conducted for the complainant survey. This represents a response rate of 32%.' 2. What categories of service users does the phrase 'individuals who have recently used PHSO services' include? 3. What size would the survey population have been had everyone eligible to participate in it agreed that you could pass their contact information to ORS?
Dear Parliamentary and Health Service Ombudsman, I live in the Stroud CLP postcode GL5 1BG my MP is Sibohan Ballie. Three weeks ago I contacted my MP about an issue concerning Ofsted and their impact on my employment. Siobhan Ballie did not acknowledge receipt of this request let alone respond. Last week on the 08/02/22. I followed up my request and, asking if my initial request had been received. This follow up was also completed via the contact your MP facility. Similarly there has been no communication from the MP to myself. Thank you for your help in this matter
1. Staffing levels (Doctors and nurses) at Fri 3rd Dec 2021- 11th Dec 2021 at 9E and 9F ward Royal London Hospital, whitechapel. Please can you also email the staffing levels for the same period in Nov 2021. 2. Staffing levels (Doctors and Nurses): Sat 11th Dec 2021- 25th Dec 2021 in the Critical Care Unit at Royal London Hospital. Please can you also email the staffing levels for the same period in Nov 2021. 3. Staffing levels (Doctors and nurses): Sat 25th Dec 2021 9E and 9F ward and the Dialysis unit at the Royal London Hospital. Please can you also email me the staffing levels for Nov 2021. 4. Please can you also let me know if there were any drainage issues in the renal dialysis unit and whether any repairs needed to be carried out on 25th Dec 2021? 5. Staffing levels (Doctors and Nurses) Sat 25th Dec 2021- Sun 26th Dec 2021 Critical Care unit at Royal London Hospital. Please can you also email me the staffing levels for the same period in Nov 2021. 6. Also, please can you provide us with any cases you have dealt with regarding the renal unit and ICU at the Royal London Hospital.
28/02/2022
I am requesting information on the number of Complaints, made from November 2020 to 12th February 2022 to the PHSO, that involve Police Forces and the MoJ Code of Practice for Victims dated November 2020. Please break the information down under the heading of the name of the individual Police Force involved.
1. For each of the last 4 years the number of complaints received relating to a Hospital 2.For each of the cases referred to in 1 the number that were investigated and the average time it took to start the investigation and complete the investigation 3. For those investigated the number that were rejected and the number that produced a positive outcome for the complainant by year 4.Using your own statistics provide for each year the breakdown of type of complaint
25/02/2022
From June 2015-Dec.2021, how many, (if any), complaints about the Disclosure & Barring Service (DBS) and/or the DBS's 3rd Party affiliates, processing delays of DBS Applications, did the PHSO & DBS: a.) uphold? b.) reject? c) acknowledged that DBS, and/or a 3rd Party DBS-affiliate,-failed in the duty of care to provide a prompt DBS Application processing service? and, d.) offered financial compensation, (and what are the financial compensation sums in each case),-offered to a DBS complainant for: 1-20, 21-40, 41-60, 61-80, 81-100, days delay in the processing of the complainant's DBS Application?
18/02/2022
Please could you provide me with a list of the MPs who have submitted complaints regarding The Pensions Ombudsman to the PHSO over the last five years.
15/02/2022
Thank you for these informations. Please can I further ask, the two cases you state are currently open from what year/dates are these? Can you tell me any information about the cases e.g a summary of the issue/concern?
10/02/2022
I ask to be provided, from 01/01/2018 the following information: 1. the complaints received about the ICO: a. date of complaint b. nature of complaint c. your reference d. date resolved e. resolution outcome
09/02/2022
Please provide me with your internal complaint procedure, as may be required and reasonably expected by complainants detecting a breach of PHSO Principles and/or, feasibly, breaches of UK Law, and where, for instance: (a) in example, with regard to complainant disability under pertaining Equality Acts where, by definition, duty falls to the Service Provider (The PHSO) to make reasonable enquiry, assessment and adjustment under applicable Acts, and the PHSO has apparently not complied. (b) in example, complaints with regard to PHSO caseworkers and/or managers who have apparently utilised unreliable, untested, or clearly false evidence (as testable given due and expected scrutiny), in their case consideration and closure. (c) in example, where the complainant has been offended or more strongly abused (e.g. as in a. or b. above) by responses received from any PHSO worker, caseworker, or manager, and e.g. where a requested response was negative or abusive in stance.
07/02/2022
Please include the information for each of the following periods; 2018-19, 2019-20 and 2020-21: • The total number of cases of losses in each year. • The total cost of losses in each year. • An itemisation of each loss including what it was for and how much it cost. • The total number of special payments in each year. • The total value of special payments in each year. • An itemisation of each special payment including what it was for and how much it cost.
1) details of your internal complaints manager. 2) Public handling of disability & discrimination training/Policies. 3) internal complaints staff training & handling policies.
04/02/2022
1. Has the Government, NHS or any other public body or representative ordered or requested, that your service, in relation to the NHS, alter procedures during the pandemic? This could be in relation to expected timescale, delaying cases that involve NHS Staff, or altering the criteria for cases to be accepted for investigation. 2. Has the criteria been altered, in relation to the NHS, for the Ombudsman's service to close cases. In particular, has the complainant to provide more information. Or is he/she expected to carry out more investigations themselves? 3. Has there been delays to the service due to the pandemic? And if so what was the average timescale from receiving the case to closing it. 4. On average has the Ombudsman been closing more cases, without an acceptable outcome to the complainant, in 2020 and 2021 than in 2018 and 2019? 5. What training do case handlers receive in relation to the DPA ie should they be aware that it is illegal for an unauthorised person to access anyone's data, held by the NHS? 6. What is the timescale for handling reviews/complaints about decisions after a case is closed? And what recourse do complainants have if this timescale is greatly overdue?
03/02/2022
Why did the PHSO Investigate Did the PHSO have any suspicion or evidence that the abuse of Miss King nay have been organised as well as known about
Please provide all information held on the methodology used to conduct your recent survey entitled 'Performance against our Service Charter 2021/22 Quarter 2 (July to September)' The sort of information I am interested in would include (i) details of the survey population – its composition and size (ii) the method used to select respondents to ensure randomness and representativeness (iii) the number of respondents who participated/declined to participate and (v) details of how the information was gathered e.g by telephone. https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-2-july-september/giving-you-information-you-need
02/02/2022
I request, under the Freedom of Information act, copies of all the internal policies and procedures by which my case review was conducted.
This is an information request relating to payments made to charities and third sector organisations. Please provide the following information for 2018-19, 2019-20 and 2020-21: • The value of grants made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all grants separately. • The value of loans made to each of the organisations listed below. Please provide the information for each of the three financial years separately, and list all loans separately. The payments made to charities and third sector organisations relate to the following only: • Royal Society for Public Health (RSPH) • Independent Sage • NHS Confederation • Keep our NHS public • SOS NHS • Care and Support Workers Organise • UNITED VOICES OF THE WORLD • Health Campaigns Together • Doctors for the NHS • We Own It • The People's Assembly • Zero Covid Coalition • Health Campaign Together • Docs Not Cops • British Association of Physicians of Indian Origin • Association of Pakistani Physicians of Northern Europe • Royal College of General Practitioners • Royal College of Ophthalmology • Royal College of Psychiatrists • Royal College of Obstetricians and Gynaecologists
01/02/2022
Please include the information for each of the following periods; 2019-20, 2020-21, 2021-22: • The total spend by the organisation on social media advertising, including a breakdown by year and by form of social media (e.g. Twitter, Facebook, LinkedIn, etc.)
In the years 1993 - 2021 at location Fieldhead Psychiatric Hospital Ouchthorpe Lane Wakefield WF1 3SP. In all cases were any investigated by the Parliamentary and Health Service Ombudsman.
31/01/2022
Please can you advise whether there is a memorandum of understanding or service level agreement between the PHSO and the GMC ( General Medical council) in particular in relation to when both organisations have received complaints about the same Healthcare professional. If there is no official understanding in place please advise of any PHSO Guidance that is in place for dealing with such circumstances when two Public bodies namely the PHSO and GMC are involved in dealing with the same complaint and whether information would be shared between the two organisations regarding said complaint.