20/05/2022
Please provide the names of all MPs who made referrals during 2021/22 together with the number of referrals each made.
18/05/2022
I would like to know the following information since the beginning of 2016: (i) How many complaints have been progressed to you by complainants who have moved beyond the NCLF internal processes. (ii) The headline issue each complained about. (ii) Whether the complaint was accepted for investigation, and if so whether it was upheld, not upheld (including aspects of the complaint that were partially upheld)
10/05/2022
A previous FOI request by another person published online requested the number of caseworkers you employ. Your response was ‘Current caseworker numbers minus the four teams mentioned in Question 2, so in essence 198 – 29 = 169 but with caveat that our parliamentary teams may still undertake some health work.’ If you have 198 caseworkers dealing with investigable cases and have received 507 cases in the year 2021/22, does this mean each caseworkers is allocated just 2.5 new cases a year to investigate?
09/05/2022
I make a freedom of information request for a copy of the Parliamentary and Health Service Ombudsman's staff survey carried out during 2021. The staff survey carried out in October 2020 was published on 18th March 2021. The minutes of the PHSO Board held on 15th December 2021 record, at item 11, that the subject of the staff survey feedback on diversity and disability was 'deferred'. However, the minutes of the January 2022 board meeting make no further reference to the deferred item. It is therefore clear, from the minutes, that the staff survey for 2021 has been carried out.
05/05/2022
‘How long is your organisation going to use covid as an excuse for poor service’ does not, in my opinion, fall under a freedom of information request. Therefore please disregard this question. I would like to know how many complaints about avoidable death / serious injury (eg the only type of complaints your organisation is currently investigating) you received- 1 - from the date the policy to only investigate these types of complaints came into effect to today’s date, or for the 12 months following the change in policy. Alternatively, perhaps it would be easier to give the number of complaints you have decided to accept for investigation since the policy came into effect - I can then assume these complaints relate to avoidable death / serious injury. 2 - complaints received about avoidable death / serious injury in the 12 months prior to the policy coming into effect 3 - complaints of this nature received in the 12 months before covid. For instance from March 2019 - March 2020
04/05/2022
I whould like to request a copy of the document provided by a go who then used this to enter me onto the violent patient register l look forward to as rapid response as possible but I am aware how busy you are and please don’t think it’s not considered thank you [redacted]
I am interested to know how many people work at the PHSO and which part of the organisation (Finance, Facilities, HR etc). that they fall under.
28/04/2022
Please would you supply the details of the case Regarding DNACPR decisions that suggested that DNR forms needed to be completed. I think it was from 1991.
22/04/2022
I'm requesting the latest wating times and list information from 2021 to 2022 from the laurels gender clinic in exiter Devon under the freedom of information act 2018 as set by law. I also request the information as it is public information please don't come back to me saying you can't supply this information as I know you can under the public information act
The DfT Independent Complaints Assessor (ICA) Annual reports for 2019-20 (at p23) and 2020-21 (at p32) mention a Judicial Review of the DVLA in respect of provisional disability assessment licences (PDALs), and the inclusion of time within the PDALs for pre-assessment tuition. Question: are details of the Judicial Review judgement available, and if not, what was the date and reference of the Judicial Review?
Numbered paragraph 31 in the above case confirmed that the DVLA had made changes to handling exceptional cases and, would complete an audit by 31 May 2022. Question: what were the changes to the handling of exceptional cases?
20/04/2022
How many complaints has the ombudsman received about the service provided by the Criminal Injuries Compensation Authority in each of the last five calendar years? Of those complaints, how many were upheld?
19/04/2022
'Parliamentary and Health Service Ombudsman has flagged this review because they believe it contains harmful or illegal content. Trustpilot is assessing the flagged review in accordance with our flagging process.' The story continues: 'Unexpectedly, the review was restored to the Trust Pilot site, only to be removed once again. An organisation can only ‘flag’ for one breach at a time, so clearly Trust Pilot did not consider the first flag to be justified, so PHSO tried again and as in previous (4) cases were successful in removing the review.' If you did contact Trustpilot seeking the removal of the review referred to by PHSOtheFACTS: Please provide all internal correspondence, including, but not limited to, emails, texts, instant messages, notes of meetings, minutes, actions, notes of telephone calls, relating to and or generated by your decision to contact Trustpilot to request that the review referred to by PHSOtheFACTS on Trustpilot be removed.
12/04/2022
• As at the 1st April 2020 the number of PHSO outstanding requests waiting to be allocated a case worker? • The number of requests submitted to the PHSO between the 1st April 2020 and 31st March 2021? • The Number of requests submitted to the PHSO between 1st April 2021 and the latest possible date available? • For each of the financial years requested - how many of those cases have been allocated a case worker? • For each of the financial years requested - how many of those cases have been: o Closed due to lack of available evidence? o Closed as being deemed not serious enough to progress while the service operates under their pandemic response framework? o Resolved? • For each of the financial years requested - the number of Case Workers employed by PHSO
1...Does the Ombudsman Service currently issue new employees who join the organisation with any and or all the following.... (a)...A language guide or similar which advises employees on the most appropriate words, phrases, and terms to use when writing to and or communicating with and or referring to their colleagues and or members of the public and or the organisation's clients/customers/service users and or representatives and employees in the organisation's stakeholder and partner organisations. Typically, such a guide will outline words, terms, and phrases to avoid for whatever reason while providing more acceptable words, terms, and phrases. Such guidance could be included in a staff handbook (or similar) or it could be issued in the form of specific written advice. Alternatively, it could be included on the organisation's intranet site and or it could be issued/held digitally and or it could be included in any training/induction video/film. (b)...A guide or similar which helps and encourages staff to promote diversity and inclusivity both in the workplace and or in their dealings with members of the public and or in their dealings with the organisation's clients/customers/service users and or in their dealings with employees in and or representatives of the organisation's stakeholders and any partner organisations. The guide will include but will not be limited to advice on best practice when it comes to diversity and or inclusivity and or anti-discrimination policies. It will encourage staff how to avoid discrimination on the grounds of race and or religion and or gender and or sexuality and or age and or disability and or political belief and or social class and or income and or social background. Such guidance could be included in a staff handbook (or similar) or it could be issued in the form of specific written advice. Alternatively, it could include on the organisation's intranet site and or it could be held / issued digitally and or it could be included in any training/induction film/video. (c)....A guide or similar which advises staff on the importance of respecting and using a person's preferred gender pronoun. That person could be a colleague and or a member of the public and or one of the organisation's customers/clients/service users and or an employee and or representative of a stakeholder or partner organisation. Such guidance could be included in a staff handbook (or similar) or it could be issued in the form of specific written advice. Alternatively, it could be included on the organisation's intranet site and or it could be held /issued digitally and or it could be included in any training/induction film/video. 2...If you have answered yes to any part (or indeed all of question one) can you please provide copies of the guidance irrespective of the form in which it is issued. 3...Since January 1, 2019, has the organisation issued any kind of guidance (as defined in question 1 a to c) to other employees who were not issued with the advice and guidance when they first joined the organisation as new recruits. If the answer is yes, can you, please provide copies of the guidance irrespective of the form in which it is issued.
08/04/2022
Could you tell me: 1) How many 'Intake' caseworkers are employed by the PHSO for dealing with 'parliamentary' cases? 2) How many caseworkers are employed by the PHSO for dealing with 'parliamentary' cases 3) How many senior caseworkers are employed by the PHSO for dealing with 'parliamentary' cases? 4) How many 'intake' caseworkers are employed by the PHSO for dealing with 'NHS' cases? 5) How many caseworkers are employed by the PHSO for dealing with 'NHS' cases? 6) How many senior caseworkers are employed by the PHSO for dealing with 'NHS' cases? In the last 3 years, how many case investigations - from the time a caseworker has been assigned to a case till the caseworker's sends their report and decision -- have been completed in a period of 7 weeks or less? How many of the activities/ areas of responsibility of the PHSO are handled by outsourcing organisations, and what are those activities and what is the name of the outsourcing company?
07/04/2022
Please provide the number of complaints made to the PHSO about the Maternity Unit at the Shrewsbury and Telford NHS Trust between July 2018 to February 2022. Please state the number of complaints fully upheld, partly upheld, and not upheld.
This is an information request relating to the cost of producing an annual gender pay gap report. Please include the information for each of the following periods; 2019-20; 2020-21, 2021-22: • The cost of producing each gender pay gap report, including a breakdown of the cost such as the number of FTE staff working on the report. This should cover the full process of producing the report including research, drafting, proof-reading, communications etc. • Any internal assessments of the costs and benefits of producing the report
06/04/2022
Could you please consider the request below as a Freedom of Information request in relation to data for Nottingham University Hospitals NHS Trust (NUH). Number of contacts to the PHSO for the annual years 18/19, 19/20, 20/21, 21/22 Number of investigations taken up by the PHSO for the annual years 18/19, 19/20, 20/21, 21/22 Upheld PHSO cases, broken down into fully or partially upheld for the annual years 18/19, 19/20, 20/21, 21/22
01/04/2022
I understand that around 2007 or 2008 a patient has brought a complaint to the Ombudsman against an NHS Primary Care Trust, asking for their private dental costs to be reimbursed after they have failed to find an NHS dentist, quoting NHS’s statutory duty to provide sufficient dentistry to meet the needs of the population. I understand the patient was successful and the Ombudsman has instructed the NHS to pay the patients’ private dental care costs at the time. I am keen to find the details of the case – not necessarily any personal details, but the details of the complaint itself and the judgement ideally. The case archive on your website does not go back this far, but I was told by one of your colleagues that you might be able to supply me with a redacted copy of this case – could that be possible?