04/11/2025
Re: Freedom of Information Request - Documents Relating to Maladministration in Food Regulation and Potential Tort Liabilities I am writing on behalf of COCOO (Competition and Consumer Organisation Party Limited), an organisation dedicated to promoting fair competition and consumer protection in the UK food sector. As Director, I am authorised to make this request under the Freedom of Information Act 2000 (FOIA). The Ombudsman, as the investigator of maladministration complaints against bodies like DEFRA or GCA, holds duties to review public service failures. We are investigating potential tort liabilities, such as negligence linked to complaints on SFI closures or GSCOP inaction, harming victims (e.g., farmers £20m, taxpayers £2m CMA costs). Please provide the following information held by the Ombudsman: 1. Records of maladministration complaints related to SFI scheme closures or GSCOP enforcement. 2. Investigation reports on DEFRA/GCA decisions, including findings on harms. 3. Analyses of systemic issues in food policy administration. 4. Any evaluations of public interest impacts from maladministration.
29/10/2025
Please can you provide the following information in Excel format for 2024-25 and 2020-21: • The number of complaints received by the Parliamentary and Health Service Ombudsman from people who have suffered a stroke, broken down at the local level (e.g. by local authority, or NHS ICB area, or constituency, etc) • The number of investigations launched by the Parliamentary and Health Service Ombudsman following these complaints, broken down at the local level as well, and by type of finding/outcome.
1. Anonymized summaries of complaints upheld against DHSC on MH funding shortfalls or MHA 2025 resourcing from 2023-2025, including outcomes related to parity of esteem. 2. Audit reports or investigation findings on DHSC's handling of HRA claims in outsourced MH services (post-Sammut case), including any recommendations on accountability gaps. 3. Records of correspondence between PHSO and DHSC on systemic MH access issues (e.g., 1.9M waits), from January to October 2025. 4. Equality analyses in PHSO reviews of DHSC decisions impacting MH disparities (e.g., PCREF non-compliance).
24/10/2025
I would like to make a formal complaint to the PHSO regarding the conduct of the case worker. Please could you let me know to whom I should address the complaint and provide their contact details.
I request from you details of how much has been spent by your organisation in consideration of this complaint with a breakdown, based on each of the years in
23/10/2025
This is a Freedom of Information Request. Please can you provide PHSO customer service data as of 2025. For example, and not limited to; 1. Number of Senior Case Workers 2. Average Complex Case Length 3. Average weight to from enquiry to assessment. This data may be anonymised as necessary.
22/10/2025
Is it possible to let me know the number if complaint received & upheld for the Southern Health Trust area in 2019-20 and 2020-21.
21/10/2025
"You asked whether there would be anyone other else than the case worker reviewing it. you understood that there was another team who independently reviewed the challenge. The case worker explained that we do have another team which do carry our review requests of our decision, but that not all requests go to this team. If the case worker can answer the challenge, then it would be for them respond further. It depends on the challenge made and the evidence raised, or pointing out which evidence had not been considered (for example). You said that our processes seemed to have changed and thought that all challenges get reviewed by other people. The case worker believed that that used to be the case but that had changed in the last 4 or 5 years. You asked specifically how long since this had changed as it was not clear from the website.”
I must respectfully challenge your assertion that the Parliamentary and Health Service Ombudsman (PHSO) holds no information or responsibility regarding the reporting or escalation of corruption, misconduct, or cover-ups involving statutory regulatory and public bodies such as the Legal Ombudsman, the Solicitors Regulation Authority (SRA), Hampshire Police, or the Independent Office for Police Conduct (IOPC). Under Section 5(1) of the Parliamentary Commissioner Act 1967, the PHSO has jurisdiction to investigate complaints of maladministration by government departments and certain public authorities. Each of the organisations listed above operates under statutory authority, derives public power, and performs public functions, thereby placing them within the scope of administrative oversight. When credible evidence of corruption or systemic failure exists, your office has at minimum an advisory and escalation obligation to ensure the matter is referred appropriately. Furthermore, under Article 13 of the European Convention on Human Rights, every person whose rights and freedoms are violated shall have an effective remedy before a national authority. Refusing to hold or provide policy or procedural guidance on how citizens may report institutional corruption effectively denies access to such a remedy. I would therefore request that an internal review be conducted to establish: 1. Whether the PHSO holds any internal guidance, referral frameworks, or memoranda of understanding relating to cooperation or communication with other oversight or regulatory bodies (including but not limited to the ICO, Home Office, or Ministry of Justice). 2. Whether the PHSO has, in practice, ever received or referred complaints of corruption, misconduct, or maladministration involving statutory regulatory bodies. 3. Whether any correspondence exists between the PHSO and the Cabinet Office, the Ministry of Justice, or other oversight entities regarding limitations or scope of jurisdiction concerning regulatory and complaints bodies. If, after proper review, your position remains that no such information is held, I request a detailed explanation of how this aligns with the PHSO’s public accountability duties under the Ombudsman Act 1967, the Human Rights Act 1998, and the UK’s international obligations to uphold the rule of law and ensure access to justice. Please confirm receipt of this internal review request.
14/10/2025
Please can you provide the following information in Excel format for 2024-25, 2023-24, 2022-23, 2021-22 and 2020-21: • The number of complaints received by the Parliamentary and Health Service Ombudsman from people who have suffered a stroke, broken down at the local level (e.g. by local authority, or NHS ICB area, or constituency, etc) and by type of complaint • The number of investigations launched by the Parliamentary and Health Service Ombudsman following these complaints, broken down at the local level as well, and by type of finding/outcome
The information that I requested is within the public domain and therefore you would not be breaching data privacy rights by providing it to me. As such, your response is nonsense. I will bring this issue to the attention of the ICO.
07/10/2025
Please internally review your decision as to whether to release the information below which you have withheld subject to s.40(2) & s.42(3) of the DPA.
I am writing to formally complain about the handling of my Freedom of Information (FOI) requests, references 00003682 and 00003361, relating to my ongoing PHSO complaint). I believe there have been significant failures in complying with the Freedom of Information Act 2000, as follows: 1. Regarding Request 00003361 You cited Section 44(1)(a) of the FOIA, claiming a statutory prohibition on disclosure. However, this exemption appears to have been applied as a blanket refusal, without evidence that: · The public interest in disclosure was considered. · Severability of the requested information was assessed. · Your duty under Section 16 of the FOIA to provide advice and assistance—such as offering summaries, statistics, or redacted versions—was fulfilled. 2. Regarding Request 00003682 You refused disclosure under Section 21, stating the information is “reasonably accessible” elsewhere. However, no specific URLs or references were provided, making it impossible for me to locate the information. Without such details, the information cannot be considered reasonably accessible as defined by the Act. These responses suggest a failure to uphold your statutory duties under the FOIA and undermine the principles of transparency and accountability. This is particularly concerning given the PHSO’s role as an independent complaints body and recent issues such as the HMCTS evidence-loss bug, which highlight the need for robust oversight. I request a full internal review of both responses. If these issues are not resolved, I will escalate the matter to the Information Commissioner’s Office and raise it with my MP, Dan Carden, for further parliamentary action.
06/10/2025
Under the Freedom of Information Act 2000, I hereby request the following recorded information from the Parliamentary and Health Service Ombudsman (PHSO): Requested Information 1. Policies, Procedures, and Guidance Any and all internal or public documents (policies, procedures, guidance, memos) that detail how a member of the public should formally report allegations of corruption, misconduct, or cover-up involving any of the following organisations: o The Legal Ombudsman o The Solicitors Regulation Authority (SRA) o Hampshire Police o The Independent Office for Police Conduct (IOPC) 2. Investigatory Powers and Duties 3. Any documents or guidance showing the PHSO’s own responsibilities, duties, or escalation mechanisms when credible evidence of corruption is presented against the above bodies. 4. Referral & Oversight Frameworks If the PHSO does not itself investigate such corruption, then any documents, memoranda of understanding (MOUs), referral agreements, or internal protocols indicating which bodies do hold responsibility for investigating corruption in relation to the organisations listed above.
01/10/2025
FOI question Please advise the number of PHSO cases regarding DVLA medical complaints, in particular visual field exceptional cases, since PHSO case P-001082 dated 21 July 2021. That is cases taken to a concluding report, not those closed after investigation. Reason I would like to know the number of cases fully investigated and partially or fully upheld beyond the case that I have quoted, where the complaint was about the DVLA and a medical issue. Further, if the situation has changed since the PHSO reply on 24 January 2025, quoted below: “We can confirm that there have been no complaints closed as upheld/partly upheld following detailed investigation whereby the issue complained about involved a medical issue. As explained, these are the cases closed since that date. Cases that were received after that date but still in progress will not have a decision recorded against them yet therefore, we are unable to say whether these will be upheld / partly upheld. We have not included any receiving detailed investigation we have only included those that did progress to detailed investigation and are now closed.”
29/09/2025
Disclosure of the name and contact details of the Director now responsible for oversight Disclosure of the legal team’s official address for submission of legal papers by counsel
I want to know what volume of work is typically engaged in during this assignment process, and I want to know what proportion of cases are assigned as "sensitive and complex", with this label being used to justify a longer than usual case worker assignment process.’ My FOI is about the proportion of cases like this which go un-investigated or receive a decision for no further action, and the reasons why, and why it is considered to be in the public interest to go no further with cases like this.’
1. Internal Guidance and Training Materials – All guidance, training documents, or internal notes used by the Ombudsman Assurance Team when assessing whether to review a case under the OAT process. 2. Equality Duty (PSED) Records – Any internal assessments, templates, or consideration records relating to the Public Sector Equality Duty (Equality Act 2010, s.149) in the context of my complaint or in similar cases involving age and disability discrimination.
Place my Freedom of Information request for your full complaint procedures and oversight arrangements. Please provide complaint procedures against yourself too.
25/09/2025
I Would like to request further Information regarding an Incident Which had been Reported (incident 743) to the Leicestershire Constabulary on the 29th of July 2025 that lasted for 1 hour and in which the Victim Requested the Assistance from the Constabulary throughout the Duration and no response teams attended Whilst the Incident had been reported 4 times During the Ordeal on the 29th July 2025. I Would like to request and Provide further Details regarding this Incident and Several Incidents like these as the Unlawful Abduction & Removal by forceful and threatening means without ANY Cause or Disturbance , and The removal of Innocent Citizens from their Homes Cannot simply be Forgotten or Continue as this Activity is Extremely Similar to War Crimes in England in Which People begin to simply go missing from their Homes and Should not be taken Lightly in today’s Democratic British Society. I would like to high-light an IMPORTANT need to Investigate Unlawful Incidents like these Cases which have taken Place with Innocent British Citizens who are Law abiding in the UK as these types of Cases are all to often Covered up after having been Reported with too many Authorities & Public Services without Lawful Investigation to Prevent these Cases from just becoming Social Corruptions and to high-light the Leicester Case on the 29th of July as Just one Example of this Type of Unlawful Removal of British Citizens from their own Homes for No rightful Reason as this Type of Activity Cannot be Condoned in a Lawful Society in the UK . And I Would like to Request Your Legal Guidance for Assistance with finding Legal Representation who are able to Provide Legal Representation & Guidance regarding the Deprivation of Liberty Protections as the Present British Laws need to be reviewed by reliable Legislative & Independent Committees who have the Genuine Best Interest of the British People at Heart I Would like to make this Request for further Information regarding this Incident under the Freedom of Information rights